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The Identity Cloud will undergo maintenance on June 4th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The AIC Console will undergo updates to how it sources the information used to configure generic and customer specific login screens. The service will remain functional during the update.* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Verification is currently underway for the maintenance items.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on June 4th, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The infrastructure supporting customer configuration for session policies will undergo maintenance to update its operating system. During this update, the service will behave and operate normally.* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

The Identity Cloud will undergo maintenance on May 28th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The Registration Service will undergo infrastructure maintenance. During this maintenance, the service will behave and operate normally. - Webhooks v3 will undergo infrastructure maintenance. During this maintenance, the service will behave and operate normally. * Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on May 21, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The AIC Console will undergo updates to its operating system and dependencies. The service will remain functional during the update.* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on May 21, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The infrastructure supporting the Social Authentication Service will undergo maintenance to update its operating system. These changes will be transparent to customers and end users.* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on May 14th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The Authentication Service and Javascript SDK will be updated to finalize streamlining social authentications made via the Javascript SDK. During this update, the service will behave and operate normally.* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on May 7th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - Console’s search service will undergo operating system and dependency updates. During this maintenance, the service will behave and operate normally. - The authentication service and Javascript SDK will be updated to further streamline social authentications. During this update, the service will behave and operate normally.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on May 7th, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The AIC Console and backing configuration services will undergo maintenance to its infrastructure. The service will remain functional during the update. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 30th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - Console’s search service will undergo operating system and dependency updates. During this maintenance, the service will behave and operate normally.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on Apr 23, 2025 at 16:00 UTC.This maintenance is expected to last ~4 hours and consist of the following changes:- The authentication service will be updated to further streamline social authentications made via the Javascript SDK. The Javascript SDK will be updated to remove deprecated logic for social authentications. During this update, the service will behave and operate normally.- The AIC Console and backing configuration services will be updated to further enhance its security posture. The service will remain functional during the update.- The Registration Service will undergo a maintenance update to consolidate its cache usage. The service will remain functional during the update.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 16th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The Authentication Service will be updated to streamline social authentications made via the Javascript SDK when in popup mode. Additional changes will include operating system and dependency updates. During this update, the service will behave and operate normally. - The AIC Console will be updated to further enhance its security posture. The service will remain functional during the update. - The Google login provider for the Social Login Dashboard will be updated. Customers that use this provider will be prompted to reapprove Google on their next login. During this update, the Social Login Dashboard will behave and operate normally. - The Configuration Service will undergo operating system and dependency updates. The service will remain functional during the update.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 9th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The AIC Console will be updated to enhance its security posture and to address dependency updates. The service will remain functional during the update. - The JavaScript SDK will undergo a small maintenance change to improve social authentication. The change will be transparent and the platform will remain functional during the update. - Customer Insights will undergo maintenance. These changes will be transparent to customers and the service will remain functional during the update.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 9th, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The SIEM Event Delivery service will undergo updates to its operating system. During this maintenance, events will still be sent through the system. - The API Gateway will undergo updates to its operating system. During this maintenance, the service will behave and operate normally. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 3rd, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The registration infrastructure will undergo maintenance to remove a deprecated microservice. During this update, registration will behave and operate normally.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 3rd, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The event delivery infrastructure will undergo updates to its operating system. During this maintenance, the platform will behave and operate normally. - The analytics infrastructure will undergo updates to its operating system. During this maintenance, analytics reporting will behave and operate normally. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on March 19th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - Customer Insights will undergo operating system updates. These changes will be transparent to customers and the service will remain functional during the update. - The JavaScript SDK will undergo a small maintenance change to improve social authentication. The change will be transparent and the platform will remain functional during the update. - The Social Login Dashboard will be updated with a banner message detailing important dates and changes to Social Login related to Identity Cloud End of Life. During this update, the dashboard will behave and operate normally. - The Google login provider for the Console will be updated. Agents that use this provider will be prompted to reapprove Google on their next login.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

The Identity Cloud Operations team has taken emergency action to scale one of the profile databases in the EU. This maintenance was performed to correct performance issues due to higher than normal traffic. During the scaling action, traffic going to the database may have been interrupted for as much as 60 seconds. The database is scaled and taking traffic as expected. Thank you and sorry for any inconvenience this may have caused.

Service was restored for customers as of 20:05 GMT and has since been confirmed by the Social Login team.

Social login services have been restored. Engineering continues to monitor the service.

A service degradation affecting Social Login has been confirmed and engineering is investigating.

A service degradation affecting the US Engage Environment has been detected and engineering is investigating.

A degradation of service for Traditional Login in the China region has been resolved. All services are functioning normally.

Service has been restored as of 17:30 GMT and the engineering team is monitoring the service.

The issue has been identified and a fix is being implemented.

A degradation of service for Traditional Registration in the China region has been confirmed by the engineering team and is being investigated.

Janrain experienced a degradation to the Traditional Registration Service in the EU Region. The underlying issue has been resolved. We are continuing to monitor the service to ensure services are operating normally.

Janrain has verified all services are now operating normally post resolution of the AWS Simple Storage Service incident. Realtime updates from AWS are available here- https://status.aws.amazon.com/.

We are currently tracking an issue with Amazon Simple Storage Service (S3) that has potential to impact the loading of some page objects. We will continue to monitor service and will provide updates as available from AWS Support team. Realtime updates from AWS are available here- https://status.aws.amazon.com/.

The email messaging service degradation has been resolved and all services are functioning normally.

The engineering team has resolved the email messaging service issues and continues to monitor at this time.

The engineering team has identified the problem causing the degradation of the email messaging service and is working on a solution.

The engineering team continues to investigate the degraded email messaging service.

A degradation of service for all emails: verification and password reset has been confirmed by the engineering team and is being investigated.

The production deployment has been completed. Facebook IDP Social login service is functioning normally.

The fix has been verified in our staging environment and we are proceeding with Production deployment.

We have identified the issue impacting Facebook login and are testing a fix in pre-production now. Another update will be provided when we are ready to push to production.

We are currently working to resolve an issue impacting Social Login if using Facebook IDP for login.

Engineering has found and fixed the email sending issues. Email service is functioning normally.

Engineering continues to investigate the issues with the email service. Currently, emails for registration and password reset are not being sent.

Janrain has identified an issue with sending registration and password reset emails. Engineering is investigating.

The Janrain UI change has been rolled-back successfully. We anticipate no further related issues.

Depending on individual configuration settings, some customers are currently experiencing issues with the welcome back user experience due to a Janrain UI change. This change is being rolled back and normal behavior can be expected for all customers in all regions at approximately 18:00 GMT.

This incident has been resolved.

Between 6:50am and 7:00 am PST, the Social Login service experienced a service degradation. All services are operating normally at this time.

We identified and took action to mitigate impact to Janrain services as related to an ongoing AWS event impacting Network connectivity in the US-East region.

Yahoo login success rates are now back to an acceptable level.

Although Yahoo logins are working again, Engineering continues to see higher than normal error rates with Yahoo logins and is working with Yahoo to resolve.

Yahoo’s social login APIs are accepting logins again. However, we are still seeing a larger number of errors than acceptable. Engineering continues to investigate. All other Identity Providers are functioning normally.

Social login via Yahoo continues to fail within the Yahoo API. Unfortunately, we do not have a fix to offer at this time but continue to investigate the issue. All other Identity Providers are functioning normally.

Login via Yahoo continues to cause errors although all other providers are functioning normally at this time.

Engineering has identified an issue with social login via Yahoo. All other providers are functioning normally at this time.

Engineering is investigating errors with the Yahoo Identity Provider to determine root cause.

The Customer Engagement (CE) feature functionality has been fully restored.

The Customer Engagement (CE) feature functionality is being restored. Thank you for your patience while this process proceeds. We expect normal functionality to resume shortly for all customers.

The Customer Engagement (CE) feature is currently unavailable. We are working to restore it as quickly as possible and will keep affected customers updated of our progress.

This issue has been resolved.

Engineering has implemented a fix for intermittent errors with the Login and Registration services in the EU region and is monitoring the affected service.

Engineering is implementing a fix for intermittent errors with the Login and Registration services in the EU region.

Engineering is currently investigating reports of intermittent errors for the Login and Registration services in the EU region.

We have restored a version of the Social Login javascript widget service that was identified as causing issues for specific application configurations.

We are investigating reports of HTTP 500 errors for some customers who are using the Social Login Javascript widget.

Engineering has resolved the issue with the email service and emails are now being sent again.

Engineering has identified the problem and is working with our service provider on remediation. Currently, emails for registration and password reset are not being sent.

Engineering has identified an issue with the email sending service and has started investigating. Currently, emails for registration and password reset are not being sent.

Earlier this morning, Janrain detected 5xx errors occurring during Login and Registration. The underlying issue has been addressed and users are now able to login and register normally.

The Social Login service is operating normally.

We have applied a fix to resolve the connectivity issues with Social Login. Our engineering teams are closely monitoring the service to verify the issue is resolved.

We are currently investigating reports of intermittent timeout errors from users of the Social Login service.

Further monitoring of Hurricane Florence has been deemed no longer necessary due to it's downgraded status. The potential for risk has been significantly reduced and the Janrain Engineering team has returned to normal monitoring and alerting operations.

Hurricane Florence has now been downgraded to a Category 2 Tropical Storm and the forecasted path has veered away from the US-East-1 region location in Virginia. Janrain teams are continuing to monitor this event closely but due to the downgraded status and the path, the potential for risk to Janrain and AWS hosted services has been significantly reduced.

In light of the current predictions regarding Hurricane Florence making landfall this weekend on the east coast where AWS-East hosts Janrain’s US based infrastructure, Janrain is actively monitoring the situation and may elect to take further proactive measures if necessary. Please refer to AWS’s blog post below for more information on AWS preparations: https://aws.amazon.com/blogs/aws/aws-ready-for-the-next-storm/

Engineering has applied the fix and Google login is now functional again. Engineering and Support will continue to monitor these changes.

Engineering has discovered a change in the Google API for exchanging codes for tokens. We are going to make a modification to conform with this change in order to get Google login working again. However, this change has not been documented, as far as we can tell, so we will be prepared to roll back if necessary.

Engineering is currently investigating errors while authenticating via Google Login.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix for social login has been identified and put in place. Engineering will continue to monitor the service.

Monitoring has picked up errors with social login. Engineering has started to investigate the cause of these errors.

Engineering has resolved the issue impacting social registration via the Google IDP.

We are continuing to investigate this issue.

The Akamai on-call Engineering team is actively investigating a reported issue with Google IDP Social registration service. Another update will be provided once the team has completed their investigation.

Console in the EU is now resolved and accepting all requests again.

Engineering is currently investigating issues with Console in the EU.

This incident has been resolved.

We are continuing to investigate this issue.

This is a retroactive post to communicate a service impacting event that impacted our SSO service from approximately 11:36am PST - 11:45am PST this morning. The change attributed to this event has been reverted, service is back to normal operation.

Setting to resolved, Google Social authentication is now functioning normally.

The Akamai Identity Cloud team is currently tracking an issue with Google Social login authentication. This issue is unrelated to the Akamai Identity service but creating this post to assist our customers with attributing this issue to the appropriate root cause. See https://status.cloud.google.com/ and https://status.cloud.google.com/incident/cloud-iam/19001 for updated information about this issue.

The China region and all of the Identity Cloud infrastructure started serving requests normally around 5:30 AM PDT (12:30 PM UTC).

The Identity Cloud services in China are getting a high volume of errors due to internet service issues resulting from several fiber cuts from overnight roadwork in the region. Crews are working to restore service. Engineering is monitoring the situation, but there is not much that they can do until the communication in the region becomes stable again. For up to date information you can keep watch on the following web site: https://status.amazonaws.cn/ Thanks Identity Cloud Engineering

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Akamai on-call teams engaged an issue earlier today that caused an increase in transaction time to complete a traditional login or registration. The team has taken action to mitigate that latency and we are currently monitoring performance to insure no further issues arise.

This incident has been resolved.

Akamai engineering noticed a higher than normal level of timeouts occurring with traditional login and registration. This issue has been corrected and is being monitored.

At 10:17 AM PDT / 1:17 PM EDT today the Akamai Identity Cloud suffered a significant availability impact for customer’s that run in the US East region. This impact lasted 79 min before it was fully mitigated at 11:36 AM PDT / 2:35 PM EDT. At this time it appears that the cause of the incident was a high rate of requests to several API endpoints in the affected regions. This appears to have been a “friendly fire” incident during which the source of the excessive traffic was an existing customer and not an adversary. Akamai is engaged with the customer in question to better understand this burst of abnormal API requests. In parallel we are preparing countermeasures to keep such an event from recurring.

The monitoring of the new scaled database and the associated event is complete.

Database upgrade is complete and engineering has moved to monitoring the incident.

The Service Degradation has been mitigated, but Engineering is going to perform a database upgrade to help prevent future occurrences.

Applications hosted in U.S. East are currently experiencing a Service Degradation. We are working to restore full services as quickly as possible.

All regions are now back to operational.

South Pacific has been fixed and is back to operational. We are working through the remaining regions now.

We are continuing to work on a fix for this issue.

A fix has been identified and is being deployed now. We will do region by region starting with Latin America first.

Engineering is investigating an issue with managing application settings in Console.

SMS delivery in the China region has returned to normal. Setting state to resolved.

Error rates have dropped significantly and Akamai Identity Cloud engineers are continuing to monitor service health for any issues. Moving this to monitoring state.

Akamai Identity Cloud engineering teams are currently tracking an issue impacting SMS delivery in the China region. All other services are functioning normally in the China region.

Updating this notification to resolved as the underlying AWS internal DNS issue has been resolved on AWS side. [RESOLVED] Intermittent DNS Resolution Errors Between 10:30 AM and 6:30 PM PDT, we experienced intermittent errors with resolution of some AWS DNS names. Beginning at 5:16 PM, a very small number of specific DNS names experienced a higher error rate. These issues have been resolved.

AWS continues to warn of Intermittent DNS Resolution Errors although we have not noticed any impact to services or the platform. We have reached out to AWS to determine the extent of the issue and are awaiting a response. We will continue to monitor the situation.

Engineering has been made aware of possible issues with AWS DNS resolution per the AWS health dashboard. We are currently monitoring the situation but do not seem to be affected at this time. AWS health dashboard https://status.aws.amazon.com/

Tonight we observed back to back database failover events impacting the AWS China region. Akamai Identity Cloud teams have taken action post failover event to restore services to normal operation. On-call team will continue to monitor services to ensure normal operation.

This incident has been resolved.

Engineering continues to troubleshoot infrequent errors with console. In the meantime consul users may have to refresh.

A fix has been implemented and we are monitoring the results. However, Console has not been fixed at this time and will require more investigation.

Engineering has identified the root cause and is in the process of implementing a fix. We expect that this fix will be deployed soon, but will take some time to propagate. If all goes well, we will move to monitoring within an hour.

We are continuing to investigate this issue.

Engineering continues to investigate the TLS handshake errors occurring in the China region. Attempts to work around the issue have not been able to resolve the issue, but investigation to determine the root cause continues. Currently ~50% of traffic coming into the Identity Cloud is failing for a TLS issue. This is impacting all functionality for all users within the region.

The Identity Cloud team is currently monitoring an AWS service event in the Beijing China region. More information will be made available as is provided by AWS. Intermittent errors began at around 09:00 UTC.

Updating this notification to resolved as the underlying AWS API error rate issue is no longer impacting our service monitoring.

Engineering has been made aware of issues with AWS API error rates in the South Pacific region per the AWS health dashboard. These API errors have impacted our proactive monitoring of customer services but we continue to monitor manually. There is no end user impact at this time. AWS health dashboard https://status.aws.amazon.com/

This incident has been resolved.

Engineering is investigating a higher than expected error rate for SMS messages that occurred recently. The error rates are back down to normal, however they did spike to 20% for ~ 20 minutes and engineering is looking into what the cause was.

Operations is confident the change is mitigating the issue and we are marking this resolved. We will continue to work with Facebook to determine the cause and what can be done for profile photos going forward.

Earlier Operations was alerted to issues with Facebook login. Investigation revealed an undocumented change to the Facebook API that prevented profile photos from being obtained. Immediate changes were made on the Identity Cloud side to omit the profile photo from the requested scopes which has solved the issue for now. Operations will monitor the issue and work with Facebook to determine when and if the profile photo can be obtained again.

AWS has corrected the problem and reported the following on their status site (https://status.aws.amazon.com/#SA_block): 3:05 PM PDT We are investigating internet connectivity issues in the SA-EAST-1 Region. 3:11 PM PDT Between 2:26 PM and 3:00 PM PDT, customers experienced issues connecting to the SA-EAST-1 Region from the internet and other AWS Regions. The issue has been resolved and all services are operating normally. All services are back on line as of ~3:00 PM PDT

Operations has been alerted to Identity Cloud issues in Latin America. At this point, it appears as though the whole region was having connectivity issues and is just now coming back online.

Incident has been resolved, all systems operate normally.

We are continuing to monitor for any further issues.

Our cloud service provider is currently experiencing issues which may affect Akamai Identity Cloud SMS, Event Delivery, Customer Insights and Console Audit Logs services. Delays or retries may be required to ensure successful SMS delivery. Delayed events will be delivered after vendor services are fully restored. Identity Cloud core services are operating normally, however.

Issue that may have caused problems has been fixed.

Due to intermittent problems with some percentage of Akamai Edge servers it's possible that some API calls may timeout or experience higher latency. We're working on remediation, for more details please see https://community.akamai.com/customers/s/feed/0D54R00007Y5x2TSAR

Customer Insights is back online.

We identified that Customer Insights service is unavailable. We’re working on fix with top priority.

Starting from 7:40 to 8:20 UTC we've experienced higher error rate for Hosted Login service in Europe. We were alerted and took preventive measures which allowed to recover service. As of now service is operating normally. We've identified root cause to be network connectivity problem and are working with our partners to get more details.

July 27, 2021 A full RCA has been published that is available to you upon request of your Akamai sales team. This may be shared with your organization under NDA. Sincerely, Andrew Ward \(CISSP\) ‌ July 23, 2021 This service incident that impacted Akamai Identity Cloud \(AIC\) was a result of the global outage affecting DNS services on the Akamai Enhanced SSL \(ESSL\) network. The AIC solution relies upon the ESSL network and DNS for service delivery. At this time it appears a software change was implemented that incurred a defect in DNS. The software change was rolled back within an hour and the situation was fully mitigated. At this time the Akamai incident management team continues to investigate the matter. A Root Cause Analysis \(RCA\) can be expected in the future, but given the complexity and scale of the this event AIC customers should expect a week or longer may be needed for a RCA to be published by the incident management team. Sincerely, Andrew Ward \(CISSP\) Sr. Director Product Management Akamai Technologies, Inc.

Service recovered, we're continuing to monitor closely.

We've identified emergency measures that will allow us to recover Capture API service, and are in progress applying it everywhere. In some certain regions, the Capture service is already partially or fully recovered. We're currently investigating additional methods to restore all services.

The AIC Platform across all regions are currently affected by a DNS failure, we're currently investigating the root cause and actively working to restore the service.

The issue with the Customer Insights service has been resolved. Appreciate everyone's patience while we worked with our third party provider to restore the service.

Engineering is investigating login issues with Customer Insights. You may not be able to view your analytics dashboard within Customer Insights at this time. We apologize for the inconvenience and will continue to work with our third party provider to correct the problem as soon as possible. Only Customer Insights dashboard login is impacted. All core registration, authentication, and SSO services are functioning normally.

While we were expediting services move from faulty availability zone Amazon restored power. As of now all services are operational.

Due to power loss within a single Amazon datacentre we're experiencing elevated error rate and higher response times for some services. We're working on to reduce impact as much as possible.