Akamai Identity Cloud Incident History

The Identity Cloud will undergo maintenance on Apr 23, 2025 at 16:00 UTC.This maintenance is expected to last ~4 hours and consist of the following changes:- The authentication service will be updated to further streamline social authentications made via the Javascript SDK. The Javascript SDK will be updated to remove deprecated logic for social authentications. During this update, the service will behave and operate normally.- The AIC Console and backing configuration services will be updated to further enhance its security posture. The service will remain functional during the update.- The Registration Service will undergo a maintenance update to consolidate its cache usage. The service will remain functional during the update.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 16th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The Authentication Service will be updated to streamline social authentications made via the Javascript SDK when in popup mode. Additional changes will include operating system and dependency updates. During this update, the service will behave and operate normally. - The AIC Console will be updated to further enhance its security posture. The service will remain functional during the update. - The Google login provider for the Social Login Dashboard will be updated. Customers that use this provider will be prompted to reapprove Google on their next login. During this update, the Social Login Dashboard will behave and operate normally. - The Configuration Service will undergo operating system and dependency updates. The service will remain functional during the update.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 9th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The AIC Console will be updated to enhance its security posture and to address dependency updates. The service will remain functional during the update. - The JavaScript SDK will undergo a small maintenance change to improve social authentication. The change will be transparent and the platform will remain functional during the update. - Customer Insights will undergo maintenance. These changes will be transparent to customers and the service will remain functional during the update.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 9th, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The SIEM Event Delivery service will undergo updates to its operating system. During this maintenance, events will still be sent through the system. - The API Gateway will undergo updates to its operating system. During this maintenance, the service will behave and operate normally. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 3rd, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The registration infrastructure will undergo maintenance to remove a deprecated microservice. During this update, registration will behave and operate normally.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on April 3rd, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The event delivery infrastructure will undergo updates to its operating system. During this maintenance, the platform will behave and operate normally. - The analytics infrastructure will undergo updates to its operating system. During this maintenance, analytics reporting will behave and operate normally. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Identity Cloud will undergo maintenance on March 19th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - Customer Insights will undergo operating system updates. These changes will be transparent to customers and the service will remain functional during the update. - The JavaScript SDK will undergo a small maintenance change to improve social authentication. The change will be transparent and the platform will remain functional during the update. - The Social Login Dashboard will be updated with a banner message detailing important dates and changes to Social Login related to Identity Cloud End of Life. During this update, the dashboard will behave and operate normally. - The Google login provider for the Console will be updated. Agents that use this provider will be prompted to reapprove Google on their next login.* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.