Is Airtm Down Right Now? Check if there is a current outage ongoing.

Airtm is currently Operational

Last checked 2025-06-14T13:51:57.460Z from Airtm's official status page

Historical record of incidents for Airtm

Apr 24, 2025

Report: "Transactions Database intermitence"

Last update 2025-04-24T14:07:29.039Z

resolved2025-02-13T16:49:47.358Z

This incident has been resolved.

identified2025-02-13T14:01:30.790Z

The issue has been identified and a fix is being implemented.

Feb 13, 2025

Report: "DataBase transactions"

Last update 2025-02-13T00:46:21.871Z

resolved2025-02-13T00:46:21.854Z

This incident has been resolved.

identified2025-02-12T23:09:18.004Z

The issue has been identified and a fix is being implemented.

Dec 5, 2024

Report: "Problems with Payment Methods"

Last update 2024-12-05T20:42:02.730Z

resolved2024-12-05T18:00:00.000Z

Starting at 6:05 PM, our payment methods subsystem started having problems serving requests At 7:11 PM we found out that data got corrupted after an incompatible update was made to the database. We started a recovery process from an unpolluted backup, and put up the maintenance page At 8:25 PM we finished the recovery process and the maintenance page was removed

Jun 6, 2024

Report: "Operations general problems"

Last update 2024-06-06T17:32:57.281Z

resolved2024-06-06T17:32:57.262Z

This incident has been resolved.

monitoring2024-06-03T19:28:17.074Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-03T19:27:52.737Z

We are continuing to investigate this issue.

investigating2024-06-03T18:32:21.059Z

We are continuing to investigate this issue.

investigating2024-06-03T13:10:58.000Z

We are continuing to investigate this issue.

investigating2024-06-03T13:10:36.000Z

We are currently investigating this issue.

Feb 7, 2024

Report: "Database reset"

Last update 2024-02-07T01:22:01.938Z

resolved2024-02-07T01:22:01.924Z

This incident has been resolved.

identified2024-02-06T21:55:02.612Z

The issue has been identified and a fix is being implemented.

Feb 3, 2024

Report: "Urgent Database upgrade"

Last update 2024-02-03T22:58:49.086Z

resolved2024-02-03T22:58:49.073Z

This incident has been resolved.

identified2024-02-03T22:52:39.118Z

The issue has been identified and a fix is being implemented.

Jan 12, 2024

Report: "Transactions are not begin updated"

Last update 2024-01-12T19:27:20.112Z

resolved2024-01-12T19:27:20.096Z

This incident has been resolved.

identified2024-01-12T19:04:59.958Z

We are continuing to work on a fix for this issue.

identified2024-01-12T18:12:04.739Z

The issue has been identified and a fix is being implemented.

Nov 16, 2023

Report: "Intermittent on operations service"

Last update 2023-11-16T19:07:56.217Z

resolved2023-11-16T19:07:56.199Z

This incident has been resolved.

identified2023-11-16T18:55:50.355Z

The issue has been identified and a fix is being implemented.

Oct 31, 2023

Report: "Database Maintenance"

Last update 2023-10-31T06:42:04.425Z

resolved2023-10-31T06:42:04.407Z

This incident has been resolved.

monitoring2023-10-31T06:30:43.327Z

A fix has been implemented and we are monitoring the results.

identified2023-10-31T06:21:20.071Z

The issue has been identified and a fix is being implemented.

investigating2023-10-31T06:17:56.126Z

We are currently investigating this issue.

May 19, 2023

Report: "Correcciones que necesitan actualización obligatoria / Fixes that need mandatory update"

Last update 2023-05-19T23:21:38.807Z

resolved2023-05-19T23:21:38.794Z

Las actualizaciones han sido aplicadas y la aplicación se encuentra activa. / The updates have been applied and the app is currently active.

identified2023-05-19T20:07:04.602Z

The issue has been identified and a fix is being implemented.

Apr 18, 2023

Report: "Intermittent issues with certain operations"

Last update 2023-04-18T19:54:34.011Z

resolved2023-04-18T19:54:30.582Z

This incident has been resolved.

investigating2023-04-18T19:41:45.149Z

We are continuing to investigate this issue.

investigating2023-04-18T18:45:37.000Z

We are currently investigating this issue.

Apr 12, 2023

Report: "Payment Method Data Base performance problem"

Last update 2023-04-12T19:15:57.616Z

resolved2023-04-12T19:15:48.834Z

This incident has been resolved.

identified2023-04-12T19:13:38.619Z

We are continuing to work on a fix for this issue.

identified2023-04-12T18:45:54.000Z

The issue has been identified and a fix is being implemented.

Mar 23, 2023

Report: "Zero Balance Incident / Incidente de Saldo Cero"

Last update 2023-03-23T18:09:03.925Z

postmortem2023-03-23T17:59:56.189Z

When you users see their account balance, the are presented with a value we keep in our ledger, which in its absolute simplest form is just a database. This number represents their ownership of the Airtm reserve, which is kept separately to ensure its absolute safety. At Airtm, we are constantly upgrading and maintaining the platform throughout the day. The intention is to improve your experience without you even noticing. This is why we seldomly, if ever, have maintenance windows. In this specific incident, one of our systems had a minor error, and the application interpreted this error as a zero balance instead of informing users that a quote of their balance was temporarily unavailable. Moving forward, should this instance occur again we have rolled out an improvement to the platform where instead of showing a zero balance, we notify users in a more transparent and constructive way. Cuando los usuarios ven el saldo de tu cuenta, se les presenta un valor que mantenemos en nuestro libro mayor, que en tu forma más simple es solo una base de datos. Este número representa tu propiedad de la reserva Airtm, que se mantiene por separado para garantizar tu absoluta seguridad. En Airtm, estamos constantemente actualizando y manteniendo la plataforma durante todo el día. La intención es mejorar tu experiencia sin que te des cuenta. Esta es la razón por la que rara vez, o nunca, tenemos ventanas de mantenimiento. En este incidente específico, uno de nuestros sistemas tuvo un error menor y la aplicación interpretó este error como un saldo cero en lugar de informar a los usuarios que una cotización de tu saldo no estaba disponible temporalmente. En el futuro, en caso de que esta instancia vuelva a ocurrir, hemos implementado una mejora en la plataforma donde, en lugar de mostrar un saldo cero, notificamos a los usuarios de una manera más transparente y constructiva.

resolved2023-03-22T21:00:00.000Z

We had two separate incidents from 03/21/2023-03/22/2023 where users had incorrectly seen their balance as $0.00. Tuvimos dos incidentes separados del 21/03/2023 al 22/03/2023 en los que los usuarios habían visto incorrectamente tu saldo como $0.00.

Jan 12, 2023

Report: "Acceso a la plataforma / Login"

Last update 2023-01-12T23:49:48.168Z

resolved2023-01-12T23:49:48.155Z

This incident has been resolved.

investigating2023-01-12T23:32:45.925Z

We are currently investigating this issue.

Nov 11, 2022

Report: "Wyre latency issues"

Last update 2022-11-11T14:40:17.777Z

resolved2022-11-11T14:40:17.764Z

This incident has been resolved.

identified2022-11-11T14:40:08.404Z

We are continuing to work on a fix for this issue.

identified2022-11-10T21:16:56.438Z

The issue has been identified and a fix is being implemented.

Aug 2, 2022

Report: "Intermittent login issues"

Last update 2022-08-02T17:15:26.035Z

resolved2022-08-02T17:15:26.017Z

This incident has been resolved.

identified2022-08-02T17:01:02.668Z

The issue has been identified and a fix is being implemented.

investigating2022-08-02T16:32:16.998Z

We are currently investigating this issue.

Jun 21, 2022

Report: "Intermittent problems by third parties"

Last update 2022-06-21T18:48:57.610Z

resolved2022-06-21T18:48:57.594Z

This incident has been resolved.

investigating2022-06-21T16:58:14.031Z

We are currently investigating this issue.

May 13, 2022

Report: "Operations Service Problems / Problemas en servicios de operación"

Last update 2022-05-13T22:31:09.574Z

resolved2022-05-13T22:31:09.559Z

We've identified the issue and solved the problem. Hemos identificado el caso y solucionado el problema.

investigating2022-05-13T22:21:40.542Z

We are currently experiencing problems in our operations services. We're investigating the problem. Estamos experimentando problemas en nuestros servicios de operaciones. Estamos investigando el problema.

Apr 12, 2022

Report: "Operations RDS"

Last update 2022-04-12T02:38:59.197Z

resolved2022-04-12T02:38:59.181Z

This incident has been resolved.

identified2022-04-12T02:08:17.049Z

The issue has been identified and a fix is being implemented.

Mar 18, 2022

Report: "Mantenimiento de Base de datos de Operaciones / Operations Database Maintenance"

Last update 2022-03-18T18:23:02.021Z

resolved2022-03-18T18:23:01.998Z

This incident has been resolved.

monitoring2022-03-18T17:57:27.875Z

We are continuing to monitor for any further issues.

monitoring2022-03-18T17:02:24.003Z

We are continuing to monitor for any further issues.

monitoring2022-03-18T16:56:01.013Z

A fix has been implemented and we are monitoring the results.

identified2022-03-18T15:49:22.187Z

The issue has been identified and a fix is being implemented.

Nov 15, 2021

Report: "Unable to reload virtual cards / No se pueden recargar tarjetas virtuales / Incapaz de recarregar os cartões virtuais"

Last update 2021-11-15T19:23:11.766Z

resolved2021-11-15T19:23:11.753Z

EN: This incident has been resolved. ES: Este incidente ha sido resuelto. PT: Este incidente foi resolvido.

investigating2021-11-15T18:00:40.724Z

EN: We are currently investigating this issue. ES: Actualmente estamos investigando este problema. PT: No momento, estamos investigando esse problema.

Nov 10, 2021

Report: "Users can't create, reload, or see the details of their virtual card / Los usuarios no pueden crear, recargar o ver los detalles de su tarjeta virtual. / Os usuários não podem criar, recarregar ou visualizar os detalhes de seu cartão virtual."

Last update 2021-11-10T00:49:08.445Z

resolved2021-11-10T00:49:08.431Z

EN: This incident has been resolved. ES: Este incidente ha sido resuelto. PT: Este incidente foi resolvido.

investigating2021-11-09T19:47:43.827Z

EN: We are currently investigating this issue. ES: Actualmente estamos investigando este problema. PT: No momento, estamos investigando esse problema.

Oct 29, 2021

Report: "Users unable to submit tickets at help.airtm.com / Los usuarios no pueden enviar tickets en help.airtm.com / Os usuários não conseguem enviar tíquetes em help.airtm.com"

Last update 2021-10-29T21:37:32.470Z

resolved2021-10-29T21:37:32.455Z

EN: This issue has been resolved. ES: Este problema se ha resuelto. PT: Este problema foi resolvido.

investigating2021-10-27T16:19:16.123Z

EN: Currently it is not possible to submit a ticket at help.airtm.com. While we solve this problem, you can send your questions directly to support@airtm.com. ES: Actualmente no es posible enviar un ticket en help.airtm.com. Mientras resolvemos este problema, puedes enviar tus preguntas directamente a support@airtm.com. PT: Atualmente não é possível enviar um tíquete em help.airtm.com. Enquanto resolvemos esse problema, você pode enviar suas perguntas diretamente para support@airtm.com.

Report: "Errores en el servicio de operaciones / Errors in Operation service"

Last update 2021-10-29T18:17:10.439Z

resolved2021-10-29T18:17:10.421Z

This incident has been resolved.

investigating2021-10-29T16:42:27.237Z

We are currently investigating this issue.

Oct 18, 2021

Report: "Users unable to login | Los usuarios no pueden iniciar sesión | Usuários incapazes de fazer login"

Last update 2021-10-18T20:10:05.048Z

resolved2021-10-18T20:10:05.028Z

This incident has been resolved.

identified2021-10-18T20:02:27.195Z

We are continuing to work on a fix for this issue.

identified2021-10-18T20:01:09.587Z

The issue has been identified and a fix is being implemented.

Oct 12, 2021

Report: "Emails delayed / Correos electrónicos retrasados / Emails atrasados"

Last update 2021-10-12T15:23:04.965Z

resolved2021-10-12T15:23:04.950Z

EN: This incident has been resolved. ES: Este incidente ha sido resuelto. PT: Este incidente foi resolvido.

investigating2021-10-09T23:00:31.464Z

EN: Some emails are taking a long time to arrive. ES: Algunos correos electrónicos tardan en llegar. PT: Alguns e-mails demoram muito para chegar.

Sep 21, 2021

Report: "Users unable to login | Los usuarios no pueden iniciar sesión | Usuários incapazes de fazer login"

Last update 2021-09-21T20:58:00.037Z

resolved2021-09-21T20:58:00.023Z

EN: This incident has been resolved. ES: Este incidente ha sido resuelto. PT: Este incidente foi resolvido.

monitoring2021-09-21T20:55:50.847Z

EN: A fix has been implemented and we are monitoring the results. ES: La corrección se ha implementado y estamos monitoreando los resultados. PT: A correção foi implementada e estamos monitorando os resultados.

investigating2021-09-21T20:32:23.697Z

EN: We are currently investigating this issue. ES: Actualmente estamos investigando este problema. PT: No momento, estamos investigando esse problema.

Sep 1, 2021

Report: "Operations in error"

Last update 2021-09-01T03:44:16.060Z

resolved2021-08-31T23:15:52.000Z

The issue was solved by the vendor

identified2021-08-31T20:09:46.744Z

We are continuing to work on a fix for this issue.

identified2021-08-31T20:07:49.000Z

We are experiencing network performance degradation due to a vendor.

investigating2021-08-31T18:30:05.000Z

We are investigating some operations that are erroring out

Aug 12, 2021

Report: "Some transactions are going into mediation in error / Algunas transacciones entran en mediación por error"

Last update 2021-08-12T01:36:03.032Z

resolved2021-08-12T01:32:43.000Z

This incident has been resolved. This afternoon, the status of some P2P transactions was changed to "In Mediation" when it should have been changed to "Completed" or "Canceled". All funds were allocated to the correct user, the status is just labeled incorrectly. The status will be corrected by tomorrow morning. Este incidente ha sido resuelto. Esta tarde, el estado de algunas transacciones P2P se cambió a "En mediación" cuando debería haberse cambiado a "Completado" o "Cancelada". Todos los fondos se asignaron al usuario correcto, el estado simplemente está etiquetado incorrectamente. El estado se corregirá mañana por la mañana.

monitoring2021-08-11T23:04:45.118Z

A fix has been implemented and we're monitoring the results. Se implementó una solución y estamos monitoreando los resultados.

investigating2021-08-11T21:59:13.458Z

We are currently investigating this issue. Actualmente estamos investigando este problema.

Jul 19, 2021

Report: "Maintenance page"

Last update 2021-07-19T16:09:02.330Z

postmortem2021-07-16T04:52:11.992Z

Maintenance page was removed after 43 min. La pagina de mantenimiento se retiró después de 43 min.

resolved2021-07-16T02:30:00.000Z

The tech team needs to flush the cache for all services, so we are using the maintenance page to prevent more errors. El equipo técnico necesita vaciar la caché de todos los servicios, por lo que estamos usando la página de mantenimiento para evitar más errores.

Jul 16, 2021

Report: "Error on operations"

Last update 2021-07-16T04:48:56.288Z

resolved2021-07-16T01:30:00.000Z

The user sees errors when they try to create a new Add or Withdrawal. Error when the user try to see the operation details.

Report: "Nobody can change the password"

Last update 2021-07-16T04:45:45.155Z

resolved2021-07-16T01:30:00.000Z

Error when the user tries to change the password, the email didn't send to the user.

Report: "General Internal server error"

Last update 2021-07-16T04:41:27.148Z

postmortem2021-07-16T04:41:16.812Z

Fix it 6:21 pm

resolved2021-07-15T11:00:00.000Z

The user can access but they only see the Internal server error page

Report: "Internal server error on Login"

Last update 2021-07-16T04:38:38.199Z

postmortem2021-07-16T04:38:17.829Z

Missing env var after deploy to production. Fix it 5:14 pm

resolved2021-07-15T22:00:00.000Z

Nobody can access to the platform, the users get an Internal server error

Jul 8, 2021

Report: "Invalid petition error"

Last update 2021-07-08T05:35:36.936Z

resolved2021-07-08T05:34:47.502Z

This incident has been resolved.

investigating2021-07-08T05:20:47.512Z

Nobody can access

Jun 29, 2021

Report: "Some users are unable to login / Algunos usuarios no pueden iniciar sesión"

Last update 2021-06-29T17:39:46.738Z

resolved2021-06-29T17:39:44.030Z

This incident has been resolved. Este incidente ha sido resuelto.

monitoring2021-06-29T17:32:25.381Z

A fix has been implemented and we are monitoring the results. Se implementó una solución y estamos monitoreando los resultados.

investigating2021-06-29T17:18:10.133Z

We are currently investigating this issue. Actualmente estamos investigando este problema.

May 26, 2021

Report: "Reset password email not being sent / El correo para restaurar la contraseña no se está enviando"

Last update 2021-05-26T20:03:21.090Z

resolved2021-05-26T20:03:21.072Z

This incident has been resolved. Este incidente ha sido resuelto.

identified2021-05-20T22:09:58.000Z

The cause has been identified and we are working to fix it Hemos encontrado la causa y estamos trabajando en la correción para solucionarlo

Report: "Payments API - Unable to process transactions / API de pagos - no se pueden procesar transacciones"

Last update 2021-05-26T18:33:07.367Z

resolved2021-05-26T18:33:07.355Z

This incident has been resolved. Este incidente ha sido resuelto.

monitoring2021-05-25T05:41:02.483Z

A fix has been implemented and we are monitoring the results. Se implementó una solución y estamos monitoreando los resultados.

investigating2021-05-25T04:47:50.732Z

We are currently investigating this issue. Actualmente estamos investigando este problema.

May 25, 2021

Report: "Unable to confirm email or verify new device / No se puede confirmar el correo electrónico ni verificar el dispositivo nuevo"

Last update 2021-05-25T12:09:09.664Z

resolved2021-05-25T12:09:09.652Z

This incident has been resolved. Este incidente ha sido resuelto.

investigating2021-05-25T04:53:49.319Z

We are currently investigating this error. Actualmente estamos investigando este error.

May 13, 2021

Report: "Unable to sell AirUSD for AirMXN / La venta de AirUSD por AirMXN no funciona actualmente"

Last update 2021-05-13T14:36:13.148Z

resolved2021-05-13T14:36:13.131Z

This incident has been resolved. Este incidente ha sido resuelto.

monitoring2021-05-12T18:51:51.617Z

A fix has been implemented and we are monitoring the results. Se implementó una solución y estamos monitoreando los resultados.

investigating2021-05-12T13:19:02.035Z

We are currently investigating this issue. Actualmente estamos investigando este problema.

May 2, 2021

Report: "Issues with certain payment methods / Problemas con algunos métodos de pago"

Last update 2021-05-02T23:30:34.788Z

resolved2021-05-02T23:30:34.776Z

We have resolved the issue, BTC, ETH and DAI buy/sells and direct add/withdrawals are now enabled.

identified2021-05-02T13:30:42.000Z

We are continuing to investigate this issue.

identified2021-05-01T19:13:21.210Z

We removed the maintenance page. BTC, ETH and DAI remain disabled, as well as direct ACH transfers / Se levantó la página de mantenimiento pero el uso de BTC, ETH y DAI continúa deshabilitado, así como las transferencias directas ACH

investigating2021-05-01T12:42:28.609Z

Due to some issues, we have disabled Buying/Selling BTC, ETH and DAI and also Direct ACH operations. We are currently investigating the root causes of this / Debido a algunos problemas hemos deshabilitado la compra/venta de BTC, ETH y DAI así como las operaciones directas con ACH. Estamos investigando las causas.

investigating2021-05-01T12:28:33.474Z

We are continuing to investigate this issue.

investigating2021-05-01T12:27:43.852Z

We are continuing to investigate this issue.

investigating2021-05-01T12:25:11.549Z

We are continuing to investigate this issue.

investigating2021-05-01T12:24:39.000Z

Due to some issues, we have disabled Buying/Selling BTC, ETH and DAI and also Direct ACH operations. We are currently investigating the root causes of this.

May 1, 2021

Report: "Virtual card: Unable to create, reload, and unload | Tarjeta virtual: No se puede crear, recargar, ni reintegrar"

Last update 2021-05-01T12:10:25.763Z

resolved2021-05-01T12:10:25.746Z

This incident has been resolved. Este incidente ha sido resuelto.

monitoring2021-04-30T21:17:11.193Z

A fix has been implemented and we are monitoring the results. Se implementó una solución y estamos monitoreando los resultados.

identified2021-04-26T16:55:12.910Z

The issue has been identified and a fix is being implemented. Se ha identificado el problema y se está implementando una solución.

investigating2021-04-26T15:45:10.000Z

We are currently investigating this issue. You can continue to make purchases on existing cards. Actualmente estamos investigando este problema. Puedes continuar realizar compras en tarjetas existentes.