Historical record of incidents for airSlate
Report: "Intermittent errors during filling out the documents and general performance slowdown"
Last updateThe incident has been resolved. All systems are operating normally.
We are monitoring system stabilization after the fix was delivered.
The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.
We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.
Report: "Intermittent errors during filling out the documents and general performance slowdown"
Last updateThe incident has been resolved. All systems are operating normally.
We are monitoring system stabilization after the fix was delivered.
The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.
We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.
Report: "Documents are stuck and are not progressing further"
Last updateThe issue has been successfully resolved. All services are operating normally. We appreciate your patience.
We are currently having issues with documents being stuck right after sending. Our team is already diligently working on issue detection and resolution.
Report: "Documents are stuck and are not progressing further"
Last updateThe issue has been successfully resolved. All services are operating normally. We appreciate your patience.
We are currently having issues with documents being stuck right after sending. Our team is already diligently working on issue detection and resolution.
Report: "Signing sessions may be interrupted with errors"
Last updateThe signing session can be interrupted with the error "Ouch, sorry, it’s not you, it’s us." The team has diagnosed the problem and eliminated the root cause. Thank you for your patience.
Report: "Fields data may not be visible in the documents"
Last updateThe issue has been resolved. Please contact our Support team to fix the affected documents in your workspace.
We are currently having an issue with information populated by bots or filled out by recipients may not be visible after completing. Our team is already working on the issue with the highest priority.
Report: "Documents that should be created automatically are not generated"
Last updateThis incident was resolved. All documents set to be created automatically are processed successfully. All services are up and running.
We are currently having an issue with the automatic creation of the documents. They may be started with a delay of up to 40 minutes. Our team is working on the issue to resolve it as soon as possible. Thank you for your patience!
Report: "Product sidebar is missing"
Last updateThis incident has been resolved.
A fix has been implemented, and the issue is now resolved. we continue to monitor the situation. We appreciate your patience and understanding.
We are currently having issues with left sidebar not displaying properly. Our team is already investigating this with the highest priority.
Report: "Only Office editor is not available"
Last updateThis incident has been resolved.
We are currently having issues with document templates serviced in Only Office. Document generation, spreadsheets, and contract negotiation may not work properly. Our team is already diligently working on service restoration. Thank you for your patience.
Report: "Issues with bots integrating with thir-parties"
Last updateThis incident has been resolved.
We are currently having issues with bots integrating with 3rd-party. You may see error 'Cannot read properties'. Our Engineering team is already working on this issue and do their best to resolve it as soon as possible. Thank you for your patience.
Report: "Issues with conditional documents"
Last updateThe issue was resolved, all systems are operational.
We are currently having issues with showing documents conditionally. Recipients may see all documents in the workflow instead. Our Engineering team is already investigating the issue.
Report: "Issues with running and configuring workflows"
Last updateThis incident has been resolved.
The final fix has been implemented. We continue to monitor system performance. Thank you for your understanding.
We have fixed issues with running workflows. Feel free to fill in your documents now.
Our services are going through unscheduled maintenance. Customers may face issues running workflows, entering workflow configurations, and applying changes. We have already identified the issue and are working on the fix.
Report: "Issues with sending and opening documents and workflows"
Last updateThis incident has been resolved.
Fix has been implemented and we are currently monitoring the systems.
Our permission system is currently under unscheduled maintenance. You can face issues with opening and sending documents as well as accessing workflows. Our Engineering team is already working on the solution. We are sorry for inconveniences caused.
Report: "'Run workflow' functionality may work incorrectly for users with Filler permission"
Last updateThe incident has been resolved, fix has been applied, and all systems operate normally.
Users with Filler access may experience issues running workflows with Team access. We are currently working on the issue and do our best to fix it as soon as possible.
Report: "Documents may get stuck during the signing process at the "Loading Document" stage"
Last updateThis incident has been resolved.
The issue is now identified and amended. We continue to monitor the situation.
Some documents may get stuck at the "Loading document" stage. We are currently investigating the issue and doing our best to fix it as soon as possible. For the time being, please resubmit your documents.
Report: "'Fill out' button is absent for team members with Filler role on workflows with Team access"
Last updateFillers cannot complete documents created by themselves in workflows with Team access. The issue has been identified and the fix has been released. All systems are fully operational at the moment.
Report: "Australian server | Documents and Workflow editing may not be available"
Last updateThe incident has been resolved. Documents are available for editing now. Thank you for your patience!
We are currently having issues with editing all the documents and workflows on the Australian environment. The engineering team is already working on the investigation and looking for the fix with the highest priority. We are very sorry for the issue and do our best to resolve this with utmost priority.
Report: "Australian server: PDF documents cannot be uploaded to airSlate"
Last updateWe have implemented the fix, and the issue is fully resolved now. All systems are fully operational.
Currently, upload of PDF documents to airSlate on the Australian environment may fail and result in error 400. Our Engineering team is already working on the issue to resolve it as soon as possible. We are sorry for inconveniences.
Report: "Import of workflows from the library may intermittently fail"
Last updateThe incident was fully resolved. All systems are fully operational.
We are currently having issues with importing workflows from the library. Our Engineering team is diligently working on issue resolution. Thank you for your patience!
Report: "Post-fill bots are stuck after revision completion"
Last updateBots that perform after the documents are filled in get stuck and do not perform the job assigned.
Report: "Upload, export of documents and signing session are not available"
Last updateThe issues have been fully resolved. All services are operational now.
We are currently having issues with uploading and downloading documents. It may also be impossible to sign the document or form. Our team is already working on the issue. The issue is caused by a global Amazon outage; however, we are doing everything possible to restore the operations. We are sorry for inconveniences.
Report: "Flow running takes long time or times out"
Last updateThe issue has been resolved. All systems operate normally.
Fix has been implemented, there should be no further issues. We continue to monitor the situation.
We are currently having issues with running Flows. They may be created with delays, document generation may take longer time or time out. Our team is already investigating the issue. .
Report: "Data in placeholders and fields may be resolved incorrectly when processed in bulk"
Last updateThe fix has been deployed, and the issue was fully resolved.
We are currently having issues with fields and data variables returning incorrect data after resolving in bulk actions. Our Engineering team is already investigating the issue. We are working to resolve the case as soon as possible.
Report: "Bots may intermittently fail on timeout"
Last updateThis incident has been resolved.
We are happy to let you know that the issue is now resolved, and all systems are operating normally.
We are currently having issues with Bots that mail fail with error 400. You may also receive the error message ‘Error: Request to Form Convertor failed’. Our team is already investigating the issue. We appreciate your patience!
Report: "Issues with exporting and downloading documents"
Last updateThe incident has been fully resolved.
A fix has been implemented, and the issue has been resolved. All systems are operating normally. We continue to monitor the issue.
Export to 3rd-party systems may also be affected. We are very sorry for all the inconveniences caused by this. Our Engineers are doing their best to fix it as soon as possible.
We are currently having issues with exporting and saving documents to local machines. Our Engineering team is already looking into the issue. Thank you for your patience and understanding.
Report: "airSlate may not open for all users"
Last updateThe incident has been resolved. All services are operating normally.
We are currently having issues with airSlate unavailability. You may face an 'Oops something went wrong' error or slowness in performance. Our team is already investigating the issue.
Report: "Export to CRMs bots are not working properly"
Last updateThe incident has been resolved. All services are operating normally.
We are currently having issues with all bots that export files to any CRM. You may see bot failure with error 500. The team is already diligently working on the resolution. We are sorry for inconveniences.
Report: "Issues with setting up Netsuite and Salesforce bots"
Last updateThe incident has been fully resolved. All services are operational.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
It appeared that sporadic absence of settings saving can be observed for any type of bot. We have localized the issue and already work on a solution to apply. Thank you for your patience.
Currently, fields can be absent for mapping as well as settings of the bot may not be saved. Our team is already investigating the issue and working on a fix. We are sorry for inconveniences caused.
Report: "Issues with logging in, running Flows and creating Revisions"
Last updateThe incident has been fully resolved.
We have run a base failover to fix the issue and continue investigating the root cause. All services should operate as expected now. Thank you for your patience.
Unfortunately, the issue related to Nov/21/2022 reoccurred. You may have issues with logging in, running Flows, and creating new Revisions. Error 500 may be observed. The team is already diligently working on a resolution. We are sorry for inconvenience.
Report: "Issues with logging in, running Flows and creating Revisions"
Last updateAll services are operating normally. Thank you for your patience and understanding.
The fix has been implemented and the issue should be resolved now. However, we are still monitoring the situation.
We are currently having issues with logging in to your airSlate account and also working inside it. You may face error 500 while trying to run a flow or create a new revision. Our team is already working on the issue. Thank you for your patience.
Report: "Issues with running Flows and creating new Revisions"
Last updateThe incident has been resolved. All systems are operating normally.
We are currently having issues with running new Flows and creating new revisions for already created ones. Flows run from CRM may not be opened, "Oops, something went wrong" error may be returned. Our Engineering team is already diligently working on a resolution. We are sorry for inconveniences.
Report: "It may not be possible to fill or sign pdf documents"
Last updateThere are issues with completing/signing pdf documents during the signing session. You may get a 'Sorry, something went wrong' error message. Our team is investigating the issue.
Report: "Embedded links lead to login page instead of signing session in Safari browser"
Last updateThe issue has now been resolved. As a temporary solution, you will see a link to follow to complete the document. The team will diligently work to deliver a permanent solution very soon. Thank you for your patience!
The issue has been identified. Our team is already preparing the solution.
We are currently having issues with embedded links to the flows. You may be redirected to log-in page instead of the editor. This is relevant for the Safari browser only. Our team is already investigating the issue, please use any other browser for now. Thank you for understanding.
Report: "PDF documents may not open properly"
Last updateThe issue has been resolved. All documents should load as expected.
There can be issues with editing, adding, and filling PDF and docx documents. Export and prefill may fail as well. You may receive an endless loading screen. Our team is already investigating this.
Report: "Flows can't be created"
Last updateThe incident has been fully resolved, all systems are operating normally.
The issue has been resolved. We continue to monitor the situation.
There are currently issues with creating flows. You may face "Oops, something went wrong error". Our team is already investigating the issue. Thank you for your patience.
Report: "airSlate is not available"
Last updateThe incident has been resolved.
The issue has been identified and fix is applied. Flows should be run and edited without no issues. we continue to monitor the situation.
There are issues with creating new flows, slates and revisions. You may also receive errors while editing existing flows. Our team is already investigating the issue. We are sorry for inconveniences.
Report: "Revisions are not created or finalised"
Last updateThe incident has been fully resolved.
The issue has been resolved. All revisions should be completed successfully now. We continue to monitor the situation.
Unfortunately, there may be issues with revisions in your flows. You may see Post-fill bots spinning for longer than usual. Our team is already investigating the issue.
Report: "Slate revisions are created with delays or may fail sporadically."
Last updateThe incident has been resolved. Thank you for your patience and understanding.
The issue has been fixed. All system are now operating normally. We continue to monitor the situation.
There may be issues with creating new slates or new slate revisions. Loading time may be longer than usual, some slates may result in error. We are already investigating the issue.
Report: "airSlate is unavailable."
Last updateThe incident has been resolved. Thank you for your understanding .
All resources are already back online. Our engineers are still monitoring the situation.
Unfortunately, all airSlate services are unavailable. You may receive 'upstream connect error or disconnect/reset before headers. reset reason: connection termination' error. Our team is already investigating the issue. Thank you for your patience.
Report: "Technical issues with signing session and data movement"
Last updateThe issue has been resolved completely. Thank you for your patience and understanding!
The fix has been delivered and the issues should be gone now. We continue to monitor the situation.
There are issues with exporting attachment documents and data pre-fill in some cases. Signing session may also be slower than usual. Our Engineering team is already investigating the issue. Thank you for understanding.
Report: "airSlate may not open for all users"
Last updateThe issue has been completely resolved. We are sorry for all the inconveniences that this may have brought to you. Thank you for your understanding. Should any questions or concerns arise, feel free to reach out to our Support team.
A fix has been implemented, all pages should work as expected now. We are monitoring the situation.
The issue has been identified and the fix was implemented.
We are currently have issues with our pages performance. You may experience issues with logging in or accessing the slate. Our team is already investigating the issue. Thank you for your patience.
Report: "Exported documents may contain not all data/fields."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We have implemented the fix and the problem should not occur anymore. We are now working on restoring the data that was not displayed previously.
Our team is already working on issue resolution. Thank you for your patience.
Report: "Technical issues with editing documents and forms."
Last updateThe issue has been resolved. All services are operating normally now.
The issue is relevant for Google Chrome browser. Please use alternative browsers for now.
There may be issues with editing documents and forms. Our Engineers are already investigating the issue. We are sorry for any inconvenience.