Is Airbase Down Right Now? Check if there is a current outage ongoing.

Due to an outage on our infrastructure provider, our platform is currently experiencing an outage. Some card transactions may be declined. We are working to get services back up.

The incident has been fully resolved. Users should no longer experience any issues accessing the Airbase dashboard.

Our engineers have identified and resolved this issue. Users should now be able to access the Airbase dashboard. We will continue to monitor this incident and provide additional updates as needed.

We have received reports that the Airbase dashboard is inaccessible. Our engineers are investigating and we will provide another update soon.

This incident has been resolved.

We have rolled out a fix and issues should not persist anymore. We continue to monitor and provide updates.

We are observing issues with Amex card creation and operations like onboarding and user verification. We identified the root cause and are working with their team to get this resolved.

This incident has been resolved.

Our payment provider has released a fix, and Airbase has observed that users can view, use, and manage cards as expected. We are working with them to investigate possible impacts on ACH loads. We will continue to monitor closely and provide regular updates.

Our payment provider is continuing to work on this issue. Airbase has observed that card details are now visible in dashboard. We will continue to provide updates.

Our payment provider is continuing to work on this issue. Airbase has observed that most payments are going through as expected. We will continue to provide updates.

Our payment provider for pre-funded cards is facing an outage, which is impacting users’ ability to view, use, and manage cards. We are working closely with them and we will continue to provide regular updates.

We have received reports that some iPhone users face challenges opening the mobile app. We have identified and released a fix in the latest version of the mobile app.

Some customers have reported issues when uploading invoices. This issue has been resolved. The cause was identified to be a routine database upgrade taking longer than normal.

This incident has been resolved.

A fix has been implemented by our upstream provider. We're continuing to monitor the results.

Our upstream DNS provider is currently experiencing an outage, thus Airbase dashboard is unavailable for some customers. We will continue to post additional updates shortly. https://www.cloudflarestatus.com/incidents/l6x2h1zp69bc

This incident has been resolved. It was caused by an incident at Cloudflare (https://www.cloudflarestatus.com/incidents/t53r6tfsg1sj), an infrastructure provider used by Airbase.

We are continuing to monitor for any further issues.

We have implemented a fix, and the Airbase Dashboard is working as expected. We will continue to monitor this issue and provide additional updates as needed.

The issue has been identified and a fix is being implemented.

Our engineering team is investigating reports that the Airbase Dashboard is unavailable. We will continue to post additional updates shortly

The issue has now been resolved.

Our engineers have identified an issue with our downstream email notification provider. Some of our outgoing emails are currently not being delivered. We continue to work with them to resolve the issue.

This incident has been resolved.

Card creation is working now. Issues still exist with viewing a card's available balance and editing the spend limit.

We received confirmation from SVB team that this issue is related to an ongoing incident with Mastercard.

We are continuing to work with SVB on a fix for this issue.

Customers using SVB cards are unable to create new virtual cards from Airbase dashboard. We are working with SVB to get this resolved.

Our downstream provider has fixed the issue and SSO-based login should work now.

Customers who use SSO-based login like Okta are currently unable to log in because of a breaking change by a downstream provider. Our team is working on a fix. Users who are already logged in using SSO can continue with their session.

Payments are fully operational. We will continue to work closely with customers to help complete any pending or on hold payments.

Payments have resumed now that the Silicon Valley Bank (SVB) platform is back online and testing is complete. This applies to bill payments (domestic and international), check payments, and reimbursement payments. An email will be sent to Airbase administrators today with details on how to complete or cancel in-flight transactions of various types and under different scenarios.

The Silicon Valley Bank (SVB) platform that we use to process bill payments, reimbursement payments, and checks are back online and we have successfully tested their platform to ensure services work as expected and plan to start to resume payments later today. This applies to bill payments (domestic and international), check payments, and reimbursement payments. Administrators will receive an email with further guidance on next steps later today.

The Silicon Valley Bank (SVB) platform started coming back online as of yesterday (Monday, March 13). Some payment information has started to flow from SVB to Airbase. Our priority now is on making sure that the services work as expected. At this time, if our testing determines that money can be moved safely and reliably, we plan to resume making payments on Wednesday, March 15. This applies to bill payments (domestic and international), check payments, and reimbursement payments. You can start queuing new payments. Anything scheduled from Monday, March 13 onwards will be actioned as normal from Wednesday, March 15, once we have confirmation that things are working as expected with SVB. Please refer to emails from Airbase sent to administrators that describe what happens next with in-flight payments that were initiated between Monday, March 6 and Sunday, March 12. We are in regular email contact with all Airbase administrators and will continue to provide updates as we receive them.

Due to the recent developments with SVB, there seems to be a complete outage of their API platform. As a result, Airbase customers who use the integration for SVB corporate cards and customers who use bill payments and reimbursements are currently impacted. SVB-issued virtual card creation, loading of transaction lists, and transaction processing are all impacted and currently failing. We are also not receiving any updates related to Physical card transactions. We currently don't have any updates on when the SVB platform will be operational again and will keep this page updated as we learn more.

Airbase dashboard was unavailable for 15 mins between 05:54 and 06:08 UTC ( 21:54 and 22:08 PST) due to unplanned maintenance

This incident has been resolved.

Issue is mitigated now. We are continuing to monitor for any further issues.

A fix has been implemented by our partner team. We will continue monitoring our systems

We are continuing to work with our partner on a fix for this issue.

Customers on Amex/SVB card programs are unable to view or create corporate cards. This is caused due to a dependent service outage. Our partner is working to fix this with the highest priority.

The incident has been resolved.

A temporary fix has been implemented. We are continuing to monitor the issue.

Some customers have reported experiencing issues accessing the dashboard. Our team is currently investigating.

The incident has been resolved. We continue to monitor our systems for any residual issues or regressions.

A fix has been implemented and we are monitoring the results.

Some of the features/pages are still facing an issue. We are still working on a fix.

We are continuing to work on a fix. Majority of the dashboard pages should be working normally now. A few parts of the website are still facing degraded performance.

We've identified the issue and are working on a fix.

Some customers have reported experiencing issues accessing the dashboard. Our team is currently investigating.

The incident has been resolved. All systems are back to normal and some upgraded ones better than before :-)

During a routine infra upgrade, we encountered unforeseen issues with one of our downstream providers. This partially affected the performance and availability of the dashboard for a portion of the users. The issue has now been fixed and all our monitoring shows all systems are back up. We are still continuing to monitor it. Card transactions were not affected by this issue.

This incident has been resolved.

A fix has been implemented and the dashboard is operational.

We are continuing to investigate this issue with dashboard access. We determined card transactions are not impacted by this incident.

Airbase services are unavailable. Our engineers are investigating the issue. We will post more updates as we learn more.

The incident has been resolved.

We are investigating an issue with an upstream DNS provider. The dashboard is inaccessible for some users. We are currently working to fix the issue.

A fix has been deployed. We will continue to monitor the issue.

We have identified an issue with one of our third party providers causing redundant browser refreshes. We will be issuing a fix shortly.

We are currently investigating reports that some pages on the Airbase dashboard are automatically being refreshed in the browser. We will update further soon once we've identified the cause.

Some pages on the Airbase web app (listing pending requests, ...) suffered degraded performance. Some users may have seen delays in syncing ledger entries to the GL and other background tasks. The incident lasted approximately 90 minutes (from 06:00 Pacific) before being resolved.

The Airbase web application was unavailable for approximately 45 minutes starting around 10:20am Pacific and suffered degraded performance for a further 30 minutes. Airbase cards continued to work during this time. The outage was identified and resolved.

This incident has been resolved.

We're seeing issues with one of our cloud infrastructure providers, which may impact some functionality on the Airbase dashboard. We are currently investigating and will report back once we know more.

This incident has been resolved with our cloud provider.

We are continuing to monitor for any further issues.

The service disruption that occurred was due to an outage with our upstream cloud provider. The service seems to have been restored. We continue to monitor it.

We are currently investigating the issue.

The incident is now resolved by our DNS provider. Both internal users and customers have reported being able to access dashboard successfully.

Some customers have reported facing difficulties in accessing our dashboard. Our upstream DNS provider Cloudflare has been experiencing network performance issues, which caused this incident. The provider has reported that the problem has been resolved, but we are continuing to monitor the result.

A release to the frontend dashboard caused pages to go in a loop affecting a subset of users with the certain features and privileges. These users were unable to load the site during this time. Our alerting systems caught the anomaly and we rolled back the change quickly. We are trying to mitigate such incidents by ramping up our integration testing efforts, with the goal of testing all features against all possible user roles before every release. Payment transactions and other functions within Airbase were not affected by this.

This incident has been resolved.

All systems are back to operational. We are still continuing to monitor the status with our platform provider.

There are some early signs of recovery. We continue to monitor the issue.

Our upstream platform provider is experiencing an outage. Access to the dashboard might be impacted for some customers. We are actively working on mitigation paths for this issue.

This incident has been resolved.

The ability to view and copy your virtual card details is currently unavailable. This is due to one of our card providers experiencing an outage and we are working with them to resolve the issue as soon as possible. Transactions and other functions within Airbase have not been impacted.

The issue has been resolved. We're continuing to monitor it.

There is an issue with our Cloud provider. We're currently working to resolve it.

We're performing routine database maintenance and upgrade. Airbase Dashboard will be unavailable for the next 5-10 mins. All transactions will go through as normal.

The issue has been fully resolved.

The issue has been resolved. If you need further help, please reach out to Airbase Support.

We have received reports that the dropdown field for tags is not populating. Our engineers were alerted and are working on this issue. We apologize for any inconvenience this may cause.

The incident has been resolved and all systems are operational. We're continuing to monitor the situation.

A fix has been implemented and we are monitoring the results.

We've deployed a fix and we're seeing error rates go down.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Many users are having trouble accessing the Airbase web application. We are currently investigating the issue.

Our authentication provider has reported service as restored. All customer login is now fully restored. We will continue to monitor the status.

Our authentication provider still reports degraded performance. While customers have reported being able to login successfully, we continue to monitor it closely.

We are closely monitoring the status with our authentication provider and we will provide you with further updates as we have them.

We are experiencing issues with user login due to an issue with our authentication service provider. We are closely monitoring the status. This will not impact payments and transactions. Users who are already logged in will be able to continue using the dashboard.

The scheduled maintenance is now complete and all systems are operational.

Airbase is undergoing scheduled maintenance. The web app and the mobile app will be inaccessible during this time. We expect the downtime to be approximately 20 minutes. Airbase cards will continue to work.

All outgoing emails are being delivered. This incident has been resolved.

Our email service is back up and delayed emails are being delivered now. We continue to monitor outgoing email activity.

Airbase is currently experiencing a delay related to outgoing notification emails. We are working with our email service provider on getting this resolved soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

A small number of transactions are being declined because of network delays. We are actively monitoring the network latencies to identify the root cause. If your transaction is declined, please try again. Since the issue is transient, this should resolve the problem. We're available at support@airbase.io if you need further help.

A small number of transactions are being declined because of network delays. We are actively monitoring the network latencies to identify the root cause. If your transaction is declined, please try again. Since the issue is transient, this should resolve the problem. We're available at support@airbase.io if you need further help.