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Aha! is currently Operational

Last checked 2025-06-14T13:47:53.547Z from Aha!'s official status page

Historical record of incidents for Aha!

Jun 11, 2025

Report: "Parking lots not showing features on the features board"

Last update 2025-06-11T14:36:56.608Z

identified2025-06-11T14:36:47.849Z

We are continuing to work on a fix for this issue.

identified2025-06-11T14:34:52.403Z

The issue has been identified and a fix is being implemented.

investigating2025-06-11T14:34:43.710Z

Feature cards are not showing up in the parking lots of the features board.

Jun 4, 2025

Report: "Reduced performance for some customers"

Last update 2025-06-04T16:40:32.767Z

resolved2025-06-04T16:40:32.750Z

This incident has been resolved.

monitoring2025-06-04T16:28:54.194Z

A fix has been implemented and we are monitoring the results.

identified2025-06-04T15:50:36.261Z

Some customers may currently be experiencing slow performance within the Aha! Application. Engineering is aware and is working on the issue.

Report: "Reduced performance for some customers"

Last update 2025-06-04T16:40:00.000Z

Resolved2025-06-04T16:40:00.000Z

This incident has been resolved.

Monitoring2025-06-04T16:28:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-06-04T15:50:00.000Z

Some customers may currently be experiencing slow performance within the Aha! Application. Engineering is aware and is working on the issue.

May 30, 2025

Report: "Scheduled maintenance"

Last update 2025-05-30T23:10:00.000Z

Completed2025-05-30T23:10:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-30T23:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-30T22:21:00.000Z

We will perform a system upgrade tonight at midnight ET. It could take up to fifteen minutes to complete the upgrade, and Aha! software might be unavailable for a very brief time period. There will be no additional impact if you are not using Aha! software at that time.

Apr 8, 2025

Report: "Elevated error rates within the Aha! Application"

Last update 2025-04-08T02:15:32.510Z

resolved2025-04-08T02:15:32.500Z

Some customers experienced elevated error rates when attempting to access the Aha! application between 10:06 and 10:11 PM EST. The errors have been resolved.

Dec 25, 2024

Report: "Elevated Error Rates"

Last update 2024-12-25T16:03:31.154Z

resolved2024-12-25T14:00:00.000Z

Elevated error rates were noticed in the Aha! application. Engineering deployed a fix and the system is behaving well again.

Nov 11, 2024

Report: "Elevated error rate for webhook processing"

Last update 2024-11-11T19:06:37.632Z

resolved2024-11-11T19:00:00.000Z

Some customers experienced an elevated error rate when sending webhooks to Aha!. The root cause has been identified and resolved.

Nov 8, 2024

Report: "Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating."

Last update 2024-11-08T15:15:35.325Z

resolved2024-11-08T15:15:35.288Z

This incident has been resolved.

monitoring2024-11-08T14:58:22.713Z

A fix has been implemented and we are monitoring the results.

identified2024-11-08T14:57:06.886Z

The issue has been identified and a fix is being implemented.

investigating2024-11-08T14:48:15.138Z

We are currently investigating this issue.

Oct 30, 2024

Report: "Intermittent problems accessing Aha!"

Last update 2024-10-30T02:51:41.922Z

resolved2024-10-30T00:29:43.532Z

Service has been restored.

investigating2024-10-30T00:26:03.815Z

Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating.

Oct 8, 2024

Report: "Connectivity issues for some customers"

Last update 2024-10-08T18:13:56.858Z

resolved2024-10-08T02:00:04.000Z

This incident has been resolved with permanent fixes applied.

monitoring2024-10-07T18:21:31.000Z

Partial outages have resolved. Some customers are still experiencing degraded performance.

identified2024-10-07T15:00:38.000Z

Some customers are experiencing degraded performance and occasional partial outages.

Sep 28, 2024

Report: "Elevated error rates for some customers"

Last update 2024-09-28T15:34:51.659Z

resolved2024-09-28T15:00:00.000Z

Aha! is not responding for some users. We are working on resolving the problem.

Jul 23, 2024

Report: "Elevated error rates for some customers"

Last update 2024-07-23T20:46:05.613Z

resolved2024-07-23T20:46:05.597Z

This incident has been resolved.

monitoring2024-07-23T20:42:46.740Z

A fix has been implemented and we are monitoring the results.

identified2024-07-23T20:41:02.490Z

The issue has been identified and a fix is being implemented.

investigating2024-07-23T20:34:37.974Z

We are currently investigating this issue.

Jul 15, 2024

Report: "Elevated error rates for some customers"

Last update 2024-07-15T21:03:59.259Z

resolved2024-07-15T21:03:59.247Z

This incident has been resolved.

monitoring2024-07-15T14:47:00.064Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-15T14:11:28.098Z

Engineering is investigating elevated error rates and degraded performance for some customers.

Jun 11, 2024

Report: "Slow response times for some customers"

Last update 2024-06-11T02:34:42.443Z

resolved2024-06-11T02:15:00.000Z

Some customers may have experienced slow response times during a three minute window. The root cause has been identified and resolved.

May 24, 2024

Report: "Elevated error rates in DNS resolution"

Last update 2024-05-24T17:47:12.305Z

resolved2024-05-24T17:27:00.000Z

Some customers experienced elevated error rates in DNS resolution for a five-minute period between 1:27 PM EST and 1:32 PM EST.

Feb 27, 2024

Report: "Reduced performance"

Last update 2024-02-27T19:54:22.174Z

resolved2024-02-27T19:54:22.161Z

This incident has been resolved.

monitoring2024-02-27T14:55:45.663Z

The issue is resolved for all users. We are monitoring the system.

identified2024-02-27T14:36:49.169Z

We are continuing to work on a fix for this issue.

identified2024-02-27T14:26:41.423Z

Access to Aha! has been restored for all users.

investigating2024-02-27T13:30:46.000Z

We are investigating a problem where some users are seeing very slow performance or the inability to reach Aha!

Nov 8, 2023

Report: ""Draft with AI" and other AI-powered features are unavailable due to a sub-processor outage."

Last update 2023-11-08T16:21:09.504Z

resolved2023-11-08T16:21:09.491Z

Our sub-processor has resolved their outage, and generative AI features are working again.

identified2023-11-08T14:54:15.707Z

A major outage at a sub-processor has disabled the "Draft with AI" and other features which leverage generative AI. AI-powered Idea explorations are not affected. Aha! Engineering is monitoring the sub-processor's outage and will update as their service recovers.

Sep 29, 2023

Report: "Collaborative Editor, Whiteboard, and Presentation errors"

Last update 2023-09-29T14:21:37.397Z

resolved2023-09-29T14:21:37.388Z

Engineering observed elevated error rates for the Aha! Editor, whiteboard, and presentations. Engineering has taken action to resolve the errors, and these components should now be working again after a browser refresh.

Aug 24, 2023

Report: "Performance problems for EU data center customers"

Last update 2023-08-24T18:34:15.756Z

resolved2023-08-24T18:34:15.744Z

Performance has now returned to normal.

monitoring2023-08-24T18:10:29.000Z

Customers using the EU data center may have seen trouble loading some pages in Aha! or general slow performance.

Mar 30, 2023

Report: "Aha! not responding for some users"

Last update 2023-03-30T01:47:07.596Z

resolved2023-03-30T01:47:07.585Z

The problem has been resolved.

identified2023-03-30T01:38:19.665Z

We are continuing to work on a fix for this issue.

identified2023-03-30T01:30:07.000Z

Aha! is not responding for some users. We are working on resolving the problem.

Dec 22, 2022

Report: "Integration errors"

Last update 2022-12-22T01:03:32.709Z

resolved2022-12-21T23:41:00.000Z

We experienced a problem with webhooks today for a short period of time. The issue has been resolved and they are working normally. However, between 13:08 PST and 15:41 PST changes from incoming webhooks were not processed and some outgoing updates failed to be sent. This means that any changes that were made in a third party system that were sent to Aha! software were not processed during that time. Any additional changes will be processed normally the next time the field is updated in the other system.

Nov 15, 2022

Report: "Slow performance for some customers"

Last update 2022-11-15T16:48:23.778Z

resolved2022-11-15T16:48:23.764Z

This incident has been resolved.

monitoring2022-11-15T16:48:19.107Z

We are continuing to monitor for any further issues.

monitoring2022-11-15T16:28:09.903Z

We have seen slow performance for some customers over the last 15 minutes. Performance is back to normal now. We are investigating the cause.

Sep 2, 2022

Report: "In application search is not working"

Last update 2022-09-02T14:23:10.681Z

resolved2022-09-02T14:23:10.665Z

This incident has been resolved.

identified2022-09-02T11:23:40.608Z

Searching for records inside Aha! using the full-text search dialog has been fully restored.

identified2022-09-02T08:16:59.146Z

We are continuing to work on a fix for this issue.

identified2022-09-02T04:00:00.000Z

For some customers it is not possible to search for records inside Aha! using the full-text search dialog. We are working on resolving the problem and expect it to be fixed at about 12:00pm UTC on Friday.

Aug 20, 2022

Report: "Record creation and deletion errors for some accounts"

Last update 2022-08-20T03:04:16.731Z

resolved2022-08-20T03:02:43.000Z

Between 19:15 and 19:40 PDT the creation and deletion of some types of records may have failed for some accounts. The root cause is now resolved.

Mar 22, 2022

Report: "Slow response times for some customers"

Last update 2022-03-22T23:02:16.715Z

resolved2022-03-22T23:02:16.698Z

This incident has been resolved.

identified2022-03-22T22:17:29.930Z

Aha! Engineering is aware of slow response time for the Aha! application for some customers within a single data center. Engineering is actively working on resolving the problem now.

Mar 10, 2022

Report: "Temporary error condition in one data-center"

Last update 2022-03-10T19:06:01.462Z

resolved2022-03-10T19:05:22.000Z

Aha! Experienced a momentary loss of connectivity in one data center, affecting some customers. Connectivity recovered soon afterwards. Aha! Engineering has discovered the root cause and does not expect the problem to recur.

Mar 2, 2022

Report: "Slow performance for some requests and difficulty editing some records."

Last update 2022-03-02T20:43:52.802Z

resolved2022-03-02T20:43:52.788Z

This incident has been resolved.

investigating2022-03-02T20:09:41.666Z

We are continuing to work on some slow performance. Editing descriptions should be working for all users. If you see any issues, reloading the page should fix them.

investigating2022-03-02T18:55:50.418Z

We are observing that some pages and descriptions are failing to load or update for users.

Mar 1, 2022

Report: "Users may not be receiving notifications or password reset emails from Aha!"

Last update 2022-03-01T16:06:13.001Z

resolved2022-03-01T16:06:12.981Z

This incident has been resolved.

identified2022-03-01T15:30:27.464Z

The issue has been identified and a fix is being implemented.

investigating2022-03-01T15:29:11.042Z

Users may not be receiving notifications or password reset emails from Aha! We are investigating the issue.

Dec 7, 2021

Report: "Delayed background job processing"

Last update 2021-12-07T22:30:26.165Z

resolved2021-12-07T22:30:26.149Z

The back-log of jobs has been processed. Aha! engineering will continue to monitor the AWS outage to ensure no impact to other services.

monitoring2021-12-07T21:51:57.433Z

The Amazon Web Services infrastructure on which Aha! relies is beginning to recover. We are working through the backlog of large jobs now.

identified2021-12-07T17:05:34.000Z

Aha! Engineering is aware of delayed processing for large background jobs, such as bulk imports and exports. This problem is caused by a widespread issue affecting the Amazon Web Services infrastructure used by Aha!. Aha! engineers are monitoring the situation and will provide more updates as the AWS issue resolves.

Aug 25, 2021

Report: "Degraded application performance"

Last update 2021-08-25T20:20:36.084Z

resolved2021-08-25T13:30:00.000Z

Engineering became aware of slow application performance for all Aha! users as a result of a one-time operation. Engineering addressed the root cause, and performance has returned to normal.

Jul 17, 2021

Report: "Application not available"

Last update 2021-07-17T14:18:26.701Z

resolved2021-07-17T14:18:26.684Z

This incident has been resolved.

investigating2021-07-17T14:17:37.654Z

Aha! is operational again.

investigating2021-07-17T14:13:21.559Z

Aha! is currently not available. We are working on restoring service as quickly as possible. Please check here for updates.

Jan 27, 2021

Report: "Aha! is not responding for some users"

Last update 2021-01-27T16:20:54.101Z

resolved2021-01-27T16:20:54.088Z

The incident is resolved and Aha! is working for all users.

investigating2021-01-27T16:16:21.210Z

We are currently investigating.

Jan 7, 2021

Report: "Application not available"

Last update 2021-01-07T15:15:58.543Z

resolved2021-01-07T15:15:58.525Z

This incident has been resolved.

investigating2021-01-07T15:15:26.977Z

Aha! is currently not available. We are working on restoring service as quickly as possible. Please check here for updates.

Dec 16, 2020

Report: "Ideas portals using custom CNAMEs are not returning the correct certificate"

Last update 2020-12-16T11:38:03.001Z

resolved2020-12-16T11:38:02.986Z

The problem has been resolved. All ideas portals are now returning the correct certificate.

identified2020-12-16T03:15:25.000Z

Ideas portals which are configured to use a custom CNAME are not returning the correct TLS certificate. We have confirmed the problem and are working on a fix.

Oct 9, 2020

Report: "Application not available"

Last update 2020-10-09T19:44:35.445Z

resolved2020-10-09T19:44:35.426Z

This incident has been resolved.

investigating2020-10-09T19:44:18.400Z

We are continuing to investigate this issue.

investigating2020-10-09T19:42:13.054Z

Aha! is currently not available for some users. We are working on restoring service as quickly as possible. Please check here for updates.

Sep 24, 2020

Report: "Slow performance for some requests"

Last update 2020-09-24T19:50:21.226Z

resolved2020-09-24T19:50:21.216Z

Performance has returned to normal.

investigating2020-09-24T19:35:39.589Z

We are observing that some pages are failing to load for users. We are investigating the problem.

Sep 5, 2020

Report: "Application not available"

Last update 2020-09-05T18:56:58.645Z

resolved2020-09-05T18:56:58.625Z

This incident has been resolved.

investigating2020-09-05T18:53:06.436Z

Aha! is currently not available for some users. We are working on restoring service as quickly as possible. Please check here for updates.

Aug 4, 2020

Report: "Access to Aha! is slow for some users"

Last update 2020-08-04T14:52:15.618Z

resolved2020-08-04T14:52:15.601Z

This incident has been resolved.

investigating2020-08-04T14:02:51.684Z

We are currently investigating this issue.

Jul 14, 2020

Report: "Some users cannot create new records"

Last update 2020-07-14T12:44:04.799Z

resolved2020-07-14T10:30:00.000Z

Some users are reporting problems creating new records. The problem is now fixed.

May 11, 2020

Report: "Problems logging in using SAML SSO"

Last update 2020-05-11T22:04:34.626Z

resolved2020-05-11T22:04:34.601Z

The problem is resolved and SAML logins are working again.

identified2020-05-11T21:30:10.000Z

Some customers are experiencing problems logging in to Aha! using SAML SSO. We have identified the problem and are working on a fix now.

Apr 15, 2020

Report: "Application not available"

Last update 2020-04-15T20:39:47.041Z

resolved2020-04-15T20:39:47.030Z

This incident has been resolved.

investigating2020-04-15T20:36:55.322Z

Aha! is currently not available. We are working on restoring service as quickly as possible. Please check here for updates.

Apr 4, 2020

Report: "Application not available"

Last update 2020-04-04T20:45:43.981Z

resolved2020-04-04T20:45:43.969Z

This incident has been resolved.

investigating2020-04-04T20:36:39.777Z

Aha! is currently not available. We are working on restoring service as quickly as possible. Please check here for updates.

Mar 18, 2020

Report: "Application not available"

Last update 2020-03-18T20:24:02.930Z

resolved2020-03-18T20:24:02.915Z

This incident has been resolved.

investigating2020-03-18T20:21:47.415Z

Aha! is currently not available for some users. We are working on restoring service as quickly as possible. Please check here for updates.

Feb 27, 2020

Report: "Pages in Aha! are appearing without formatting"

Last update 2020-02-27T18:17:27.166Z

resolved2020-02-27T18:17:27.148Z

This incident has been resolved.

investigating2020-02-27T18:15:58.582Z

We are fixing the unformatted pages now. The fix should be live in a few minutes.

Feb 15, 2020

Report: "Access to Aha! is slow for some users"

Last update 2020-02-15T02:38:03.610Z

resolved2020-01-23T12:23:00.000Z

We saw that average page load time was up 30 seconds for some users. Normal performance was restored at 12:36pm.

Report: "Access to Aha! is slow for some users"

Last update 2020-02-15T02:37:51.222Z

resolved2020-02-11T07:20:00.000Z

We saw that average page load time was up 10 seconds for some users. Normal performance was restored at 7:28am PST.

Report: "Access to Aha! is slow for some users"

Last update 2020-02-15T02:37:41.974Z

resolved2020-02-12T07:38:00.000Z

We saw that average page load time was up 10 seconds for some users. Normal performance was restored at 7:48am PST.

Report: "Access to Aha! is slow for some users"

Last update 2020-02-15T02:37:29.253Z

resolved2020-02-15T05:24:42.000Z

We saw that average page load time was up 13 seconds for some users. Normal performance was restored at 5:54am PST.

Jan 29, 2020

Report: "Problems performing actions in Aha!"

Last update 2020-01-29T18:58:57.287Z

resolved2020-01-29T18:58:57.273Z

The problem has now been resolved. Users may need to reload their page to see the improvement.

identified2020-01-29T18:57:45.373Z

We see a problem where pages are loading in Aha!, but many actions are not working correctly because Javascript is not loading. We are working on a fix now.

Nov 19, 2019

Report: "Intermittent page load failures"

Last update 2019-11-19T15:37:14.356Z

resolved2019-11-19T15:37:14.343Z

The issue is resolved now.

identified2019-11-19T15:36:23.123Z

We are continuing to work on a fix for this issue.

identified2019-11-19T15:28:24.779Z

We are seeing some intermittent page load failures and are implementing a fix.

Sep 21, 2019

Report: "Pages loading without styling information"

Last update 2019-09-21T00:35:53.085Z

resolved2019-09-21T00:35:53.073Z

The problem is resolved now.

identified2019-09-21T00:28:27.964Z

We are working on a problem where pages are not loading correctly in the Aha! web UI.

Aug 14, 2019

Report: "Slow application performance"

Last update 2019-08-14T16:08:48.688Z

resolved2019-08-14T16:08:48.669Z

This incident has been resolved.

investigating2019-08-14T14:29:30.833Z

Our monitoring is showing that some users are experiencing slow load times for pages in Aha!. We are investigating the cause.

Aug 9, 2019

Report: "Slow application performance"

Last update 2019-08-09T11:38:07.854Z

resolved2019-08-09T11:38:07.837Z

This incident has been resolved.

investigating2019-08-09T11:04:28.464Z

Our monitoring is showing that some users are experiencing slow load times for pages in Aha!. We are investigating the cause.