Is AfterShip Down Right Now? Check if there is a current outage ongoing.

We are continuing to investigate this issue.

Because the influence of the incident of the GCP cloud vendor, the latency of many of our Public APIs has increased.

This incident has been resolved.

We are continuing to investigate this issue.

We have been facing issues while generating the labels for the carrier "tnt-au" since May 21st, 2025 at 10:40 PM UTC Our team is checking with the carrier to get it fixed. We'll update you on the progress.

This incident has been resolved.

We are continuing to investigate this issue.

We have been facing issues while generating the labels for the carrier "tnt-au" since May 21st, 2025 at 10:40 PM UTCOur team is checking with the carrier to get it fixed. We'll update you on the progress.

This incident has been resolved.

We are continuing to investigate this issue.

We have been facing issues while generating the labels for the carrier "tnt" since May 18th, 2025 at 01:00 AM UTC Our team is checking with the carrier to get it fixed. We'll update you on the progress.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue while getting the tracking updates for the carrier "spanish-seur-api". Our team is in touch with the carrier to get this fixed. We will provide updates as soon as more information becomes available. Thank you for your patience.

Aftership Notification is fully recovered now and the incident is now resolved.

The issue has been fixed and the system will be fully recovered in next 2 hours. We will keep monitoring till full recovery.

The issue has been identified and a fix is being implemented.

We have identified an issue with AfterShip AI EDD system contributing to an increase in error rate for Predict API and delay in triggering EDD notifications.

The issue has been resolved.

Carrier is working on the fix and next update would be by tomorrow.

We have been facing issues while generating the labels for the carrier "tnt" since May 2nd, 2025 at 3:00 PM UTC. Our team is checking with the carrier to get it fixed. We'll update you on the progress.

This incident has been resolved.

We issue is partially resolved. We are working with carrier to get this resolved fully.

We are still investigating the issue.

We have been facing issues while getting the tracking updates for the carrier "jne" since 2025-03-12 @ 17:38:00 UTC. We are working on it and keep you updated on the progress.

The carrier has resolved the issue.

We have been facing issues while getting the tracking updates for the carrier "usps" since 2025-04-07T13:18:00 UTC. We have checked the official websites, and it's down too. We are investigating this on priority and will keep you updated.

The services are back to normal now. Thank you for your cooperation.

We are currently experiencing a disruption in our services due to an ongoing outage with Shopify. This has impacted our ability to operate our business services effectively. Our team is actively monitoring the situation and is working closely with Shopify to resolve the issue as quickly as possible.

We have completed the data repair, the incident has been resolved.

The fix has been successfully implemented. Data recovery is currently in progress and we are diligently working on the fix to restore all necessary information.

The issue has been identified and the fix is being implemented

This issue has been resolved. We have received an update from the carrier that issue has been resolved. Resolved time: 2025-03-07 @ 12:35:00 UTC

The issue has been identified by the carrier and are diligently working on the fix.

We have been facing issues while getting the tracking updates for the carrier "osm-worldwide" since 2024-03-05T08:06:00 UTC. We are working on it and keep you updated on the progress.

This incident has been resolved, and all services are back to normal.

We have identified that the issue is from the carrier - CN-Logisitics end and are currently monitoring.

We are currently facing label generation failure (AfterShip Shipping) for carrier [cn-logistics]. We are investigating the issue.

All services are operational now.

We are working on it and keep you updated on the progress.

This incident is resolved. All services are back to normal.

Services are recovering. We are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Issue identified as service outage at carrier's end

We are currently facing issues with UPS label generation services due to carrier system unavailability. Following services are impacted: AfterShip Shipping: - UPS Label Creation, - UPS Shipping Rate Calculation - UPS Label Cancellation AfterShip Tracking: - Tracking updates are delayed

The incident has been resolved. All services are back to normal and operational.

We are still working on it and will keep you updated on our progress.

We have been facing issues while getting the tracking updates for the carrier "lietuvos-pastas" since 2024-02-17T14:00:00 UTC. We are working on it and keep you updated on the progress.

The incident has been resolved. All services are back to normal and operational.

We have been facing issues while getting the updates for the carrier "royal-mail". Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved. All services are back to normal and operational.

We have been facing issues while getting the tracking updates for the carrier "shreetirupaticourier" since 2024-02-12T04:09:00 UTC. We are working on it and keep you updated on the progress

The incident has been resolved. All services are back to normal and operational.

We have been facing issues while getting the tracking updates for the carrier "royal-mail". Our team is working on priority to fix it. We'll update you on the progress.

Royal mail is currently partially unavailable

AfterShip Protection is back to normal. The issues are resolved at 2025-01-14 17:03 PM UTC

AfterShip Warranty is back to normal. We're still investigating AfterShip Protection.

We detected an issue impacting Protection and Warranty customers using custom domain resulting in "Page not found" error. We are applying a fix.

The incident has been resolved. All services are back to normal and operational.

We were facing a disruption for all AfterShip services. Services are either inaccessible or have very high latency. It is issue on Google Cloud Platform side. Services are recovering now. Incident Time Range: 2025-01-08 3:13PM -- 2025-01-08 3:33PM (UTC)

The incident has been resolved and the services are back to normal.

We found that the [tnt-it] label services are currently unavailable since December 31st, 2024 at 12:49 AM UTC. You might get an error at the time of label generation. Our Engineers are in touch with the courier to get it fixed as soon as possible. We'll update you on the progress

The incident has been resolved and the service is fully operational. Now, you can use the Instagram Feed feature normally.

We've implemented a temporary solution to hide Instagram images for the time being. We're continuing to work on a permanent solution and will keep you updated.

Some clients are experiencing issues with the Instagram feed on the Brand Tracking Page, including images not displaying and Instagram accounts not connecting. We are actively working on a fix and will keep you updated on our progress.

The incident has been resolved and the service is fully operational.

We have been facing issues while generating the labels for the carrier "royal-mail" since December 17th, 2024 at 9:55 AM UTC. We are working on it and keep you updated on the progress.

The incident has been resolved and the service is fully operational.

We have been facing issues while getting the tracking updates for the carrier "kerry-logistics" since 2024-12-12 14:30:00 UTC. We are working on it and keep you updated on the progress.

The incident has been resolved and the service is fully operational without any delay. Thank you for your cooperation.

We are currently experiencing an issue with our search engine resulting in some delays while looking for updates since 2024-12-10 07:08:00 UTC. Impacted Modules: The Branded Tracking Page Public API (October version only) Our team is working to fix this on priority. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

We have been facing issues while getting the tracking updates for the carrier "mondialrelay" since 2024-12-06 12:00:00 UTC. We are working on it and keep you updated on the progress.

The incident has been resolved and the services are fully operational.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have been facing issues while getting the tracking updates for the carrier "shreetirupati" since 2024-11-18 22:00:00 HKT. We are working on it and keep you updated on the progress.

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "fastway-au" since 2024-11-19 15:50 HKT. Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the services are fully operational.

We are continuing to investigate this issue.

We are currently experiencing a database performance issue that began at 11:15 AM UTC, affecting all products' API latency high. Our team is actively investigating and prioritizing a resolution. We will keep you updated on our progress

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "usps" since 09:10:00 HKT November 17, 2024 Our team is working on priority to fix it. We'll update you on the progress.

This incident has been resolved.

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "swiship" since 2024-11-13 12:00:00 HKT. Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "usps" since 2024-11-11 09:25:00 HKT. Our team is working on a priority to fix it. We'll update you on the progress.

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "emirates-post" since2024-11-07 17:50 HKT Our team is working on a priority to fix it. We'll update you on the progress

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "thailand-post" since 2024-11-07 19:04 HKT. Our team is working on a priority to fix it. We'll update you on the progress

The incident has been resolved and the services are fully operational.

We found that "ilyanglogis" label service has been unavailable since 2024-11-07 at 03:00 AM UTC. All Shipping labels for the parcel failed to be generated. We’re coordinating with the courier to resolve the issue promptly and will keep you updated on our progress.

The incident has been resolved and the services are fully operational.

The carrier has started recovering. Our team is closely monitoring the performance. We'll update you further once it will fully resolved.

Our team is still working to get it fixed. We appreciate your patience with us.

We have been facing issues while getting the tracking updates for the carrier "dpd-uk" since 2024-11-06 06:40 HKT. Our team is working on a priority to fix it. We'll update you on the progress.

The incident has been resolved and the services are fully operational.

Our team is still working to get this fixed. We appreciate your patience with us.

We have been facing issues while getting the tracking updates for the carrier "interlink-express-reference" since 2024-11-06 06:40 HKT. Our team is working on a priority to fix it. We'll update you on the progress

The incident has been resolved and the services are fully operational.

Our team is still working on getting this concern fixed. We'll keep you posted on the progress. We appreciate your patience with us.

We are still working on getting this concern fixed. We'll keep you posted on the progress

Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress

We have been facing issues while getting the tracking updates for the carrier "mondialrelay" since 2024-10-14 16:00 UTC. Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the services are fully operational.

We have been facing issues while getting the tracking updates for the carrier "vnpost" since 2024-10-29 23:15 HKT. Our team is working on a priority to fix it. We'll update you on the progress.

The incident has been resolved and the services are fully operational. Thank you for your patience.

We found that Omniparcel label service has been unavailable since 2024-10-29 at 10:59 UTC. All return labels for the parcel failed to be generated. We’re coordinating with the courier to resolve the issue promptly and will keep you updated on our progress.

The incident has been resolved and the services are fully operational.

We are continuing to investigate this issue.

We have been facing issues while getting the tracking updates for the carrier "royal-mail" since 2024-10-26 23:06 Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

While Klaviyo is actively working on resolving the issue, we have found that reconnecting the integration can help restore normal service, kindly reconnect your Klaviyo integration. We'll keep you posted on the progress

Some accounts using Klaviyo integration with AfterShip Tracking are experiencing a rate limit error, causing notification triggers to fail. Our team is actively collaborating with Klaviyo to resolve this issue, and we'll keep you updated on our progress.

The incident has been resolved and the services are fully operational.

Royal Mail website is down Impacting Tracking updates. Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress. We appreciate your patience with us.

We are continuing to investigate this issue.

We have been facing issues while getting the tracking updates for the carrier "royal-mail" since 2024-10-19 23:00 Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress

We have been facing issues while getting the tracking updates for the carrier "dpd" since 2024-10-14 20:00 HKT. Our team is working on it. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

We have been facing issues while getting the tracking updates for the carrier "professional-couriers" since 2024-10-14 20:00 HKT. Our team is working on priority to fix it. We'll update you on the progress.

This incident has been resolved.

The incident has been resolved and the service is fully operational.

We have been facing issues while getting the tracking updates for the carrier "mrw" since 2024-10-14 20:00 HKT. Our team is working on it. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

Our team is dedicatedly working on this concern to get it fixed as soon as possible. We'll keep you posted on the progress. We appreciate your patience with us.

We have been facing issues while getting the tracking updates for the carrier "professional-couriers" since 2024-10-13 04:47 UTC. Our team is working on it. We'll update you on the progress.

The incident has been resolved and the service is fully operational now.

We have been facing issues while generating the labels for the carrier "ilyanglogis" since October 11th, 2024 at 9:25 AM UTC. Our team is checking with the carrier to get it fixed. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

We have been facing issues while getting the tracking updates for the carrier "quantium" since 2024-10-10 06:00 HKT Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

We are still working on this issue and will keep you updated on our progress. We appreciate your patience with us.

We have been facing issues while getting the tracking updates for the carrier "quantium" since 2024-09-30 23:00 HKT Our team is working on priority to fix it. We'll update you on the progress.

The incident has been resolved and the service is fully operational.

We are currently experiencing issues while getting the tracking updates for the carrier DPD since 2024-10-09 04:30 HKT. Affected slugs: "dpd" , "dpd-api" We are checking with carrier to get it fixed. We'll update you on the progress.