Is Affirm Down Right Now? Discover if there is an ongoing service outage.

We are currently investigating a degradation to checkout and other services in the US

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On April 23rd, 2025, Affirm will be performing updates to its database infrastructure in the US. Affirm Checkout, Purchase API, and Payment and Platform Gateway services may experience an estimated downtime of up to 2 minutes.The maintenance will begin at 11:00 PM PT on 4/23/2025 and end at 12:00 AM PT on 4/24/2025. The expected downtime is estimated to be, at most, 2 minutes within this 1 hour window.

Our teams have identified the root cause and resolved the issue. Services are fully available.

We are still monitoring our services to ensure that the issue does not arise again. Affirm services maintain fully operational at this time.

The issue has been mitigated and services have returned to functionality. Our teams are working on ensuring that services maintain functioning and that the issue maintains mitigated.

We are still working on investigating the root cause of the issue and are monitoring the issue.

We are still working on identifying the root cause of the issue and the impact. Affirm services are still impacted.

Affirm services are currently impacted. We are working on identifying the root cause and mitigating the problem to restore service as soon as possible.

Affirm services are currently impacted. We are working on identifying the root cause and mitigating the problem to restore service as soon as possible.

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.

We are currently experiencing elevated level of errors that are affecting loan application, and we are investigating the issue. We will provide additional updates as we know more.

This incident has been resolved.

Our services are improving and are seeing reduced latency. We are monitoring for full resolution.

We are experiencing increased latency in our APIs that is resulting in degraded performance. We are currently looking into the issue and working to resolve it as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing intermittent degraded performance for Affirm Sandbox including Sandbox checkouts.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have identified the cause and are continuing to work on a fix for the checkout disruption. We will provide more updates as they come along.

We are currently experiencing elevated level of errors that are affecting our checkout in Canada, and we are investigating the issue. We will provide additional updates as we know more.

Our services have fully recovered. This incident is now resolved.

We are seeing recoveries across our services. We are still monitoring our services to ensure they recover fully.

Our teams have implemented a fix and are seeing our services recover. We will continue monitoring to ensure our services maintain operational.

Our teams have identified the issue and are working on fixing the issue.

We are experiencing an increase in errors across services in the US related to checkout that is degrading the checkout flow. We are working on identifying the issue and will update as soon as possible.

The issue has been resolved and all services have been restored to full functionality.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are performing a controlled recovery and expect resolution in about 1 hour.

Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.

Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.

We are continuing to work on a fix for this issue.

The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.

We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.

The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.

Our services are still impacted. We are working on additional mitigation methods to restore service.

Our teams have implemented a fix and are monitoring to see if services recover.

Our teams have identified the issue and are working on implementing fixes to mitigate the issue.

We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.

Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.

This incident has been resolved.

The fix has been implemented, and we are seeing recovery. We will continue to monitor the situation closely.

We have identified the cause of the disruption to our checkout service and are currently attempting to fix the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

We are currently investigating this issue.

This incident has been resolved.

We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.

We are continuing to investigate this issue.

We are currently experiencing elevated level of errors that are affecting our Checkout Services in the US and we are investigating the issue. We will provide additional updates as we know more.

This incident has been resolved.

All systems are operational. We are continuing to monitor for stability.

We are seeing a partial outage as well with our checkout and pre qualification services. We are continuing to investigate and working towards mitigation.

Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation. We are exploring options to mitigate the issue as soon as possible.

We are currently investigating this issue.

All services are now functioning as expected.

We have identified the cause and are continuing to work on a fix for the customer service call center disruption.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we have seen a recovery. We are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating a disruption to our authentication service and are currently attempting to locate the root cause and fix the issue. This is impacting customers as they attempt to log in to view their account or check out with Affirm.

This incident has been resolved.

We have identified that this issue is only impacting a specific partner integration and are continuing to investigate.

We are investigating a degradation of loan confirmations & authorization counts in the US and CA. We have begun a rollback of our most recent deploys and are monitoring possibly related outages with 3rd party infrastructure providers.

This incident has been resolved.

The fix has been implemented and our team is actively monitoring.

Our team has identified the root cause of this, and we are working on a fix.

We are aware of an ongoing issue that impacts checkout on our IOS App and we are currently investigating.

This incident has been resolved.

SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.

Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.

The root cause for this incident was identified and the issue was mitigated.

We are investigating a short lived failure across checkout related services. We have already seen recovery in the last several minutes but are ensuring the health of services and solidifying root cause.

The incident is resolved.

We are continuing to monitor for any further issues.

We've implemented the fix and we are seeing recovery of our Services. We are closely monitoring it.

We've identified the root cause of the issue and our team is implementing a fix.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of an issue where our Checkout Service and Affirm Card in the US is impacted. Our team is currently investigating, and we will provide additional updates as soon as possible.

This incident has been resolved.

We are aware of an issue affecting US users on our latest iOS version 3.245.0 where Affirm Money withdrawals may lead to an error. We have identified the issue and are working on deploying a hotfix to address this. Users on previous versions of the iOS app are not impacted.

This incident has been resolved.

The third party vendor has identified the root cause of the issue and deployed a remediation. We are now monitoring for service recovery.

We have identified the cause of the disruption to loan confirmation of our VCN transactions as due to outage of a third party vendor and we are currently actively monitoring it.

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have implemented a fix and have seen a recovery in Internal Server Errors. We will continue to monitor the situation to ensure that our systems are fully operational.

We have identified the cause of the disruption to our Sandbox outage and are currently attempting to fix the issue.

We are currently investigating Internal Server Errors affecting Sandbox in the US only.

We experienced a degradation with the Prequalification Flow where Affirm Anywhere users were unable to submit a prequal application which may have obstructed their ability to checkout. The degradation occurred from 8:30 PT to 9:40 PT. Our services have recovered.

This incident has been resolved. All components of the Affirm app are fully restored.

We have identified the cause of this issue and are in the process of implementing a solution. We will provide another update as soon as possible.

We are aware of an issue affecting US Affirm users when trying to access the “Money” tab in the Affirm App. Transfers in and out of the "money" tab and Affirm card users with linked Affirm Money accounts may also be affected.

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have implemented a fix and have seen a recovery in our loan services. We will continue to monitor the situation to ensure that our systems are fully operational.

We have identified the cause and are continuing to work on a fix for the checkout disruption. We will provide more updates as they come along.

We are currently experiencing elevated level of errors that are affecting loan services, and we are investigating the issue. We will provide additional updates as we know more.

This incident has been resolved since 12:45pm PDT.

We are seeing recovery on our loan application service after the fix implementation. We will continue to monitor the situation to ensure that our systems are fully operational.

We have implemented a fix and have seen a recovery in the loan application services. We will continue to monitor the situation to ensure that our systems are fully operational.

We are currently experiencing elevated level of errors that are affecting customer loan application, and we are investigating the issue. We will provide additional updates as we know more.

The issue has been identified and we are currently working on a fix.

We have identified the cause of the disruption to our loan application as due to 500 errors on our authorization endpoint and are currently attempting to fix the issue.

This incident has been resolved.

We are seeing a return to normal conversion rates after the rollback. We will continue to monitor to ensure the issue is mitigated.

In an effort to mitigate, we are rolling some services back to an earlier state. We will monitor their performance and continue to update.

We are continuing to investigate this issue. A portion of checkouts in the US and CA are not proceeding beyond the initiation step. There are no errors that we can identify within the checkout flow. We have pooled additional engineers to investigate individual checkouts flows to identify the issue.

We have detected mixed irregularities, indicating a possible minor impact to checkout flow. Authorized volume remains consistent with norms. We have investigated some anecdotal reports of login issues and do not see indications of a broad issue. We will continue to investigate the issue and update accordingly.

We are aware of an issue where some users are unable to log in to their Affirm accounts. Our team is currently investigating, and we will provide additional updates as soon as possible.

We can confirm the issue was resolved and all systems are operating normally.

We have implemented a fix and have seen a recovery across our endpoints. We will continue to monitor the situation to ensure that our systems are fully operational.

We are continuing to see increased error rates across multiple of our endpoints. Our engineering teams are continuing to investigate and work towards a resolution.

We are continuing to see an increased error rate across multiple endpoints, and we are continuing to investigate the issue. We will provide additional updates as we know more.

We are continuing to see an increased error rate across multiple endpoints, and we are continuing to investigate the issue. We will provide additional updates as we know more.

We are continuing to see an increased error rate across multiple endpoints, and we are continuing to investigate the issue. We will provide additional updates as we know more.

We are currently experiencing an elevated level of errors that are affecting multiple endpoints, and we are investigating the issue. We will provide additional updates as we know more.

Between 7:20 PM MDT and 8:32 PM MDT we observed intermittent login failures for customers on the Affirm sign in page, which have now resolved.

This incident has been resolved.

We have identified the root cause of the problem and issued a fix.

We are starting to see a partial disruption to our services again. We are continuing to investigate and will provide updates.

Services continue to be stable. We are monitoring minor latency increases on some services.

We are now seeing recovery for our services. We will continue to monitor for stability.

We are seeing minor recovery in our services and are continuing to investigate.

We are currently investigating an issue to our services. We will provide more updates as we investigate.

The incident has been resolved.

We are seeing full recovery across our services. Customers should now be able to checkout with Affirm successfully. We are now monitoring for stability.

Checkouts in the US are now at less than 5% disruption after restarting several of our services. Checkouts in Canada should be affected at around 5% and we are working through our remediation steps.

The issue is currently at around 5 - 10% disruption. Some customers should be able retry if they run into an issue during checkout. We are working on a few different fixes to mitigate the the issue. We are seeing minor recovery and are still looking towards full resolution.

We are currently experiencing a minor disruption to our checkout service. We are investigating the issue with our engineering teams and will continue to provide updates.

This incident only affected a small handful of loans and was due to an issue that the payment processor has resolved

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are still seeing a small amount of errors at checkout for customers and are looking for a solution to have full resolution.

Checkout errors are starting to subside and we will be continuing to monitor for resolution

We are currently experiencing a minor partial disruption to our checkout service in Canada. We have identified the issue and are investigating how to fix the issue. We'll provide another update soon.

Errors have decreased to their normal levels

This has been mitigated, we will continue to monitor

We are currently investigating this issue

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have identified the cause of the disruption to our checkout as due to deploy on production and are currently attempting to fix the issue.

We have identified the cause of the disruption to our application flow as due to a feature flag and are currently attempting to fix the issue. Issue only affecting customers in Canada.

This incident has been resolved.

The fix to ensure this issue does not occur again has been deployed. The process to remediate this issue for impacted merchants is in process and will be completed by the end of the day.

Our teams are working on deploying a fix to stop this from occurring again and to remediate any merchants impacted. We will update as soon as the fix is deployed.

This impacts Shopify merchants that have been onboarded after September 27th. This issue did not break the prequalification functionality for existing merchants onboarded before then.

We are aware of an issue where the Prequalification flow is degraded for some Shopify merchants causing users to see an error when attempting to prequalify. Our team has identified the source of the issue and we are working on implementing a fix to resolve the degraded performance. This only impacts users attempting to prequalify and does not impact their ability to checkout with Affirm.

We have identified that this issue was isolated to Android users and we have seen our services return to their usual performance.

We have rerouted traffic from the impacted cluster and we have started seeing the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.

We are aware of an issue affecting the Affirm Mobile Application for users in the US. Our team is currently investigating, and we will provide additional updates as soon as possible.

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have identified the cause and are continuing to work on a fix for the Shopify Payments by Affirm checkout disruption in CA. We will provide more updates as they come along.

We are currently experiencing elevated level of errors that are affecting Loan services, and we are investigating the issue. We will provide additional updates as we know more. Only affecting CA merchants.

Metrics indicating that T-Mobile users are been unable to receive SMS pins have returned to normal levels. This incident has been declared resolved

We have observed a drop in end-to-end conversion for US Affirm users using T-mobile as their mobile carrier. Affected users are not receiving their SMS pins at checkout. We are monitoring this 3rd party incident and will update as the situation progresses

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

We have identified the cause of the disruption to our Checkout service due to a code bug and are currently attempting to fix the issue.

We are investigating a disruption to our Checkout service and are currently attempting to locate the root cause and fix the issue. This is impacting checkouts for merchants in the US and CA.

We have resolved the issue and have seen our services return to their usual performance.

We have identified the source of the issue. The checkout service is now working as expected. We are continuing to monitor the situation.

We are currently investigating this issue.

We are investigating a disruption to our Checkout service and are currently attempting to locate the root cause and fix the issue. This is impacting checkouts for merchants in the US.

This incident has been resolved

We have implemented a domain level fix for sandbox.affirm.ca and are verifying mitigation.

We are currently investigating errors occurring when trying to access Affirm's sandbox environment in Canada.

This incident has been resolved.

We're currently experiencing an issue with our identity verification systems impacting our checkout flows slightly degrading performance. We've already identified the issue and are proactively working on a fix.

This incident has been resolved.

We're currently experiencing an issue with our identity verification systems impacting our checkout flows slightly degrading performance. We've already identified the issue and are proactively working on a fix.

The incident has been resolved.

We have identified increased down payment errors associated with certain credit cards, and we’ve confirmed that the issue is not within our system. We will keep closely monitoring the incident and will keep providing updates as they occur.

We have identified the cause of the SPI service disruption as a broader issue with Visa cards. We are closely monitoring the incident and will provide updates as they occur.

We are continuing to investigate this issue.

We are currently experiencing elevated level of errors that are affecting Shop Pay Installments, and we are investigating the issue. We will provide additional updates as we know more.

This incident has been resolved.

We are seeing recovery on previously impacted metrics. Continuing to monitor.

We are currently investigating an internal infrastructure issue impacting merchant's ability to authorize loans and overall latencies in US.

This incident has been fully resolved. All Affirm services are operational.

We have implemented a fix for multiple Affirm services and have seen our services return to their usual performance.

We have started to see recovery across all Affirm services. We will continue to monitor the situation to ensure that our systems are fully operational.

We have identified the root cause of the issue and are working on a fix. We will provide more updates as they come along.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing elevated level of errors across multiple Affirm services and we are investigating the issue. We will provide additional updates as we know more.

We are declaring the incident resolved. Issue has subsided for over 1 hour.

An incident with a 3rd party infrastructure component created an issue for incoming requests, including checkout, in the US and CA. We have seen the issue mitigated but are continuing to monitor.

We have implemented a fix and have seen our services return to their usual performance.

We have implemented a fix and have seen a recovery in our services. We will continue to monitor the situation to ensure that our systems are fully operational.

We have identified the cause and are continuing to work on a fix for the service disruption. We will provide more updates as they come along.

We are currently experiencing a degradation in multiple services for users in the US and CA. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

We are currently experiencing a degradation in multiple services for users in the US and CA. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

From 4:02 am - 5:05 am UTC, Affirm experienced a degradation in multiple services. Our team has deployed a fix that has resolved the issue.