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This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating a server issue that is causing unusually high load, which may result in delayed email delivery, limited email access, and occasional website downtime. Our technical team is actively working to troubleshoot and resolve the issue as quickly as possible. We sincerely appreciate your patience and understanding during this time.

This incident has been resolved.

AEserver is committed to providing the best web hosting services and uptime to all our clients. From time to time, we review the performance of our server hardware and software and identify the components that require upgrades or even replacement. We have identified that the Zimbra Mail Server UAE#1 has an issue and requires an urgent replacement. With this, we must move your email accounts to a new server. We'll recreate your email accounts and send you the new email accounts access so that you can use the emails from the new server.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. As of this time, servers are back online however the data restore is still not completed so nothing is completely working yet. We'll send an update as soon as everything is back online and accessible for every one.

Data extraction was completed over the weekend. A manual restore will be initiated on all residing accounts. This process may take sometime and no definite ETA can be provided at this time.

We are working on the recovery of the data from the server to load it onto a new server. This process is still ongoing due to the vast volume of data (over 7 TB). We cannot confirm that ETA as of yet as there is so much more data to copy/restore and this has been running for over the past 72+ hours already. The data structure is complex and requires care so that we do not lose any files in between. For anyone who got their own back up copy please contact our support team for the restoration of your account. Another alternative is to provision a new server on a linux environment as replacement for your existing subscription.

We are still experiencing a service disruption and our team is currently working on the resolution.

(18:00 +04) GST The win3.server.ae server has gone online at around 5:45pm GST and we are working on resolving the issue. Updates will follow soon. No components were marked as affected by this incident.

The win3.server.ae server has gone online at around 5:45pm GST and we are working on resolving the issue. Updates will follow soon.

This incident has been resolved.

Some Mailbox Servers seems to malfunction after an update. We are actively investigating the issue with our vendor.

The emergency maintenance has been completed.

The issue has been identified and a fix is being implemented.

We have received an update from our Data Center about an emergency maintenance with a 4 hour window. During this process, the server needs to be powered off so all services will be offline. This maintenance will only affect the following services: Dedicated Server ID - host21.server.ae Dedicated Server ID - host23.server.ae WHEN CAN YOU EXPECT IT? Date: January 13, 2022 Time: 12 PM - 4PM Please be assured that we will do our best to keep the downtime as minimal as possible

This incident has been resolved.

We have an ongoing emergency maintenance on our data center for service improvement. We will keep you updated on the progress of this maintenance.

This incident has been resolved.

Update: All services are back online now We are going to have a planned maintenance window on our networking hardware at the Dubai data center which will cause instances of higher latency and connectivity. The network might appear offline for some time and this process will cycle until we complete the maintenance. We appreciate your patience during this updates window. Start Time: 11pm GST (Dubai Time) - 26/11/2021 Approx end time: 2PM GST (Dubai Time) - 27/11/2021

This incident has been resolved.

We are aware of an issue related to our SMS messaging system update which prevents some SMS notifications being sent out to new clients, domain renewals, transfers and 2FA login tokens via SMS. If you can't log in due to 2FA, please email us to support@aeserver.com from your registered email address.

This incident has been resolved and the server is now back online. The DDOS attack has been mitigated by our upstream providers. We thank each and every customer for the patience during this incident.

Our network providers have confirmed that the attack has not subsided yet. We continue to monitor this situation and work closely with all the stakeholders to get this resolved at the earliest possible time. We appreciate your patience and support during this time. We also would like to reassure you that no data is lost or affected. We have access to the server and your data via private tunnels and we can retrieve any critical data if needed in the meanwhile.

The Server's IP address has been null routed and will remain in this state for a few hours while we continue to monitor the traffic. The size of the DDOS attack is estimated to be 9.5Gbps

The Dubai30 server - 185.243.77.100 is currently experiencing a huge amount of traffic which we suspect might be a DDOS attack. We are working with our network providers to blackhole this traffic and resume the service as soon as possible. The server itself is online and all data is safe, it is simply not visible on the internet.

We are currently investigating this issue.

The hardware replacement has been completed and the server is now back online.

The issue has been identified and a fix is being implemented.

During a routine inspection we have noticed that one of our server, Host19, requires a hardware replacement asap. Due to its importance, we have decided to implement the changes right away and until this moment we're working on it.

We are pleased to inform you that the backup restore has been completed for all the accounts. Some accounts are having individual issues with php settings, email, etc but those are not related to this incident. If your website/emails are still down please contact support by opening a support ticket online. We would like to thank all our customers for the patience during this downtime. An official statement from our management will follow later this week.

We are continuing to monitor for any further issues.

As of this time, most of the websites have been restored. If your website is still not working or restored, kindly contact our support by opening a support ticket.

We are continuing to monitor for any further issues.

The restore process is going well and we have sent out notifications to clients whose accounts have been restored already. More updates to follow.

We are continuing to work on a fix for this issue.

Hello, We apologize for not updating you earlier. As you can imagine we have been overwhelmed over the past 48 hours dealing with all the support tickets & calls. As of this time, we have restored some accounts from our data archive and we have informed the related clients by email. For other accounts, we have offered a "temporary" solution as per the email sent sent out in the early hours of the 5th. Please look in your email for all the details & instructions. Further updates to follow.

Our CEO has sent out a personal email to every single affected client with a note of apology. As of this time, we are still in the process of restoring the data.

We just completed the OS installation on the server and during this time, all access has been revoked. The CPanel installation is now initiated then we'll proceed the manual restore of the accounts. The downtime is expected to last until the next 8 hours, we will keep you posted.

We're able to identify that the issue requires a fresh install of the server OS and CPanel. Once done a manual restore will be initiated on all residing accounts. This process may take sometime and no definite ETA can be provided at this time.

There is a major issue with the cpanel software on this sever and the cpanel support team is working on it remotely. We do not have an ETA from them as of this moment.

We are aware about a software issue with cpanel/whm on the Dubai10 server which prevents the websites and emails from working. We are in touch with cPanel support and we are working with all stakeholders related to this incident. More details to follow.

This CloudFlare incident has been resolved. Traffic levels have returned to normal now that the route leak has been fixed as per CloudFlare status page.

If your site is using Cloudflare (just like AEserver), you may experience intermittent and latency connection to your server. As per update from their side, they have identified a possible route leak impacting some Cloudflare IP ranges and are working with the network involved to resolve this. You can check https://www.cloudflarestatus.com/ for more information.

This incident has been resolved. Website access has now been fully restored, and all systems are verified to be working as expected again.

We are continuing to work on a fix for this issue.

We're able to identify that the cause was due to a loop on one of the switches. Our Team is working with our DC to fix this issue at the earliest.

We are aware of an ongoing issue under our Shared/Dedicated Hosting servers in Dubai. You may experience downtime connecting to the website and emails and we are currently working on resolving the issue.

This incident has been resolved.

We have identified an issue at 12:56am on one of our windows servers that is hosting shared Plesk accounts. The connection to the servers and emails is intermittent and we are currently looking into a solution.

This incident has been now resolved completely.

The server is now responsive after the Microsoft support team has dispatched a team on site to resolve the issue. Further updates will follow.

The windows update has failed on multiple occasions and our team is trying to roll back the updates. Microsoft support team is now managing this process and we will update you when the issue is resolved.

The UAE based Win1.server.ae server is currently undergoing a routine Windows update, some services might not be available during this time. We will close this incident page when the update is completed.

This incident has been resolved.

We are aware of an issue on the win1 server causing an outage to your website and email services. We are working on restoring the services as soon as possible.

This incident has been resolved.

On Monday, 28th August 2018 @ 5AM UAE Time (+4UTC) our engineers will perform a routine hard drive replacement on the HOST5 server - IP: 88.198.62.152 There will be a short window on downtime during this time as the hard drives are arranged in a RAID setup and they will take some time bring the data back into sync on all the hard drives. This is a necessary downtime as the hard drive has developed some faults and might fail.

This incident has been resolved.

We are still working with our SMS vendors to solve this issue. If you do not receive SMS messages for services that you expect or cannot login using the 2FA, please open a support ticket.

We are aware on an issue related to our sms messaging system which prevents some of the SMS notifications being sent out to new clients, domain renewals and transfers. 2FA login tokens are working normally.