Adjust

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Historical record of incidents for Adjust

Report: "Temporary delay in data processing"

Last update
resolved

This incident has been resolved.

monitoring

We're currently experiencing a delay in data processing for Report Service as well as raw Data Exports. There is no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. We expect full resolution, including callbacks and dashboard reporting, by 11am UTC.

Report: "Adjust Service Outage - Monitoring"

Last update
resolved

This incident has been resolved.

monitoring

The deployment of mitigation measures has been completed, and service availability is fully operational. We are continuing to monitor the situation closely.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

identified

The issue has been identified and a fix is being implemented.

monitoring

We are continuing to monitor for any further issues.

monitoring

Permanent fix is in place, and indications are that services are fully operational. We are continuing to monitor the situation.

monitoring

We're continuing to monitor and improve availability

identified

We've deployed initial protection measures, some endpoints still exist in a degraded state and we are working towards a permanent fix

identified

We are continuing to work on a fix for this issue.

identified

Adjust is currently experiencing a service outage. The issue has been identified as a DDoS attack and a fix is being implemented. While the issue is present, a significant portion of Adjust tracker URLs can fail to redirect, all incoming engagements and s2s requests aren't processed in full. Requests such as installs, sessions, and events sent by the Adjust SDK are not being processed but they will be buffered locally on each device and replayed in full once our services are back online. We sincerely apologize for the disruption and inconvenience caused.

Report: "Temporary delay in data processing"

Last update
Resolved

This incident has been resolved.

Monitoring

We're currently experiencing a delay in data processing for Report Service as well as raw Data Exports. There is no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. We expect full resolution, including callbacks and dashboard reporting, by 11am UTC.

Report: "Adjust Service Outage - Monitoring"

Last update
Resolved

This incident has been resolved.

Update

The deployment of mitigation measures has been completed, and service availability is fully operational. We are continuing to monitor the situation closely.

Monitoring

A fix has been implemented and we are monitoring the results.

Update

The issue has been identified and a fix is being implemented.

Identified

The issue has been identified and a fix is being implemented.

Update

We are continuing to monitor for any further issues.

Update

Permanent fix is in place, and indications are that services are fully operational. We are continuing to monitor the situation.

Monitoring

We're continuing to monitor and improve availability

Update

We've deployed initial protection measures, some endpoints still exist in a degraded state and we are working towards a permanent fix

Update

We are continuing to work on a fix for this issue.

Identified

Adjust is currently experiencing a service outage. The issue has been identified as a DDoS attack and a fix is being implemented. While the issue is present, a significant portion of Adjust tracker URLs can fail to redirect, all incoming engagements and s2s requests aren't processed in full. Requests such as installs, sessions, and events sent by the Adjust SDK are not being processed but they will be buffered locally on each device and replayed in full once our services are back online.We sincerely apologize for the disruption and inconvenience caused.

Report: "Data center service outage"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

All of our data centers are functional, we are monitoring the results.

identified

Adjust is currently experiencing a service outage in one of the data centers. As a result, some Adjust tracker URLs fail to redirect, incoming engagements and s2s requests are partly not being processed. We sincerely apologize for the disruption and inconvenience caused. We have all teams active to collectively work on an immediate solution.

investigating

Adjust is currently experiencing a service outage in one of the data centers. As a result, some Adjust tracker URLs fail to redirect, incoming engagements and s2s requests are partly not being processed. We sincerely apologize for the disruption and inconvenience caused. We have all teams active to collectively work on an immediate solution.

Report: "Ad Revenue delay"

Last update
resolved

This incident has been resolved. We would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your Adjust representative or support@adjust.com with any additional questions.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are currently experiencing a delay in Ad Revenue reporting. The engineering team is actively working on resolving the issue, once resolved, all data will be processed accordingly. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal.

investigating

We are currently experiencing a delay in Ad Revenue reporting. The engineering team is investigating and actively working on resolving the issue. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal.

Report: "Intermittent availability with Report Service"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, functioned as normal during the incident. Engagements, redirects and other in-app activities etc have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your Adjust representative or support@adjust.com with any additional questions.

monitoring

Fixes are actively being put in place and we are monitoring the results

identified

We are currently experiencing suboptimal availability within our Report Service API. Our engineering and operations teams are actively mitigating the issue and investigating the root cause with our highest priority. While our initial assessment indicates no expected impact on the availability of our core measurement services or data processing, we will provide a full post-mortem as soon as possible if we discover any changes. We apologize sincerely for any inconvenience or disruption this may cause to your business

investigating

We are continuing to investigate this issue.

investigating

Our engineering and operations teams have initiated an immediate incident response due to confirmed reports of suboptimal availability related to our Report Service API.

Report: "Degradation in performance"

Last update
resolved

This incident has been resolved.

monitoring

The issue has been resolved and we are monitoring the results.

identified

We have identified and addressed the issue. Dashboard reporting, KPI service and raw data exports are being delayed. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns.

investigating

We are currently experiencing a degradation in performance. Dashboard reporting, KPI service and raw data exports are being delayed. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. We are working on fixing this issue

Report: "Degrading performance in partial Engagement, SDK, S2S & Raw data Export services"

Last update
resolved

This incident has been resolved. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on the solution. Please contact your support@adjust.com or your Adjust representative with any additional questions.

investigating

Engagement, SDK, S2S & Raw data Export services are currently partially degraded. We sincerely apologize for the disruption and inconvenience caused. We have various teams who are actively investigating root causes and once identified will be dispatched to collectively work on an immediate solution.

Report: "Degrading performance in partial Engagement, SDK & S2S services"

Last update
resolved

This incident has been resolved. This disruption had no impact on Adjust attribution and raw data exports services including real-time callbacks and CSV uploads during the incident. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your support@adjust.com or your Adjust representative with any additional questions.

investigating

The Adjust Engagement, SDK & S2S services are currently experiencing a partial degradation in performance. Adjust attribution service and raw data exports services including real-time callbacks and CSV uploads are unaffected. We are working on fixing this issue.

Report: "Degraded performance in attribution services"

Last update
resolved

The incident has been resolved.

monitoring

A fix has been implemented and we're further monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

Adjust is currently experiencing a degraded performance in attribution services. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Degrading performance in partial Engagement, SDK & S2S services"

Last update
resolved

This incident has been resolved. We would like to sincerely apologize for the disruption and to thank you for your patience while we worked on the solution.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Following services are currently partially degraded: - Engagement Redirect Endpoint - SDK & S2S Endpoint We sincerely apologize for the disruption and inconvenience caused. We have various teams who are actively investigating root causes and once identified will be dispatched to collectively work on an immediate solution.

Report: "Experiencing slow response time in the dashboard and KPI service"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "KPI service connection timeouts"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Currently we have an issue on KPI's service.You may receive 503 Request Timed Out responses from KPI related services. We are investigating the issue.

Report: "Degrading performance for partial s2s request"

Last update
resolved

This incident has been resolved. A full postmortem, including how we will mitigate this type of issue in the future will be delivered. We would like to sincerely apologize for the disruption and to thank you for your patience while we were working on a solution. Please contact support@adjust.com or your Adjust representative with any additional questions.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Partial s2s request service is currently experiencing a degradation in performance. We are working on fixing this issue.

Report: "Branded Link (go.link) Failing to Redirect"

Last update
resolved

This incident has been resolved. We would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your support@adjust.com or your Adjust representative with any additional questions.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Following services are currently partially unavailable: Branded link (go.link). The issue has been identified and a fix is being implemented. The incident results in Branded Tracker URL (go.link) from properly redirecting. Standard Tracker URL functionalities are not impacted and can be relied on as usual. We are working on fixing this issue.

Report: "Dashboard Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the Dashboard"

Last update
resolved

This incident has been resolved and the Dashboard is fully functional now.

monitoring

A fix has been implemented and we are monitoring the results. Some functionality might be temporarily inaccessible at the moment.

investigating

We are continuing to investigate this issue. Dashboard is currently not loading and is inaccessible. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

investigating

We are continuing to investigate the issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing delays with Click Reporting"

Last update
resolved

This incident has been resolved Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your support@adjust.com or your Adjust representative with any additional questions.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results. Attribution not affected

Report: "Experiencing slow response time in the Uploading Service"

Last update
resolved

This incident has been resolved and the raw data export services are fully functional now.

monitoring

We've mitigated the issue and are seeing an improvement with the situation. Raw data exports started catching up gradually as of 20:30 UTC 05/16.

investigating

The Adjust raw data export service is currently experiencing a degradation in performance. We are actively working on fixing this issue.

Report: "Experiencing slow response time of creating Link/Tracker"

Last update
resolved

This incident has been resolved.

identified

The Link/Tracker creation is currently experiencing a degradation in performance which led to a delay of creation. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the Dashboard"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard and KPI service are currently experiencing a partial degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved.

monitoring

The Adjust dashboard is currently experiencing a degradation in performance and partial data delay is expected. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time of the dashboard."

Last update
resolved

This incident has been resolved.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Urgent: Adjust Service Outage - Identified"

Last update
resolved

This incident has been resolved. All services are fully operational.

identified

We’re currently experiencing a service degradation for adjust.com domain. Our team is actively working on resolving the issue and the situation is improving. Dashboard, engagements, tracker redirection, s2s services and api connection are currently partially unstable. Yet, attribution and SDK traffic (iOS v4.23.0+/Android v4.24.0+), SAN campaigns are unaffected and working as usual.

identified

Our team is actively working on resolving the issue. Dashboard, engagements, tracker redirection, s2s services and api connection are currently unstable. We recommend changing your tracker URL temporarily: FROM: https://app.adjust.com (For Click) https://view.adjust.com (For Impression) https://s2s.adjust.com?s2s=1 or https://app.adjust.com?s2s=1 (For S2S requests) TO: https://app.adjust.io (For Click) https://app.adjust.io/impression/ (For Impression) https://app.adjust.io?s2s=1 (For S2S requests) We are also getting in touch with the partners for the above changes, replaying engagements and backfilling the attribution data. Attribution and SDK traffic (iOS v4.23.0+/Android v4.24.0+), SAN campaigns are unaffected and working as usual.

identified

We are continuing to work on a fix for this issue.

identified

Adjust is currently experiencing a service outage. We sincerely apologize for the disruption and inconvenience caused. We have various teams who are actively investigating root causes and once identified will be dispatched to collectively work on an immediate solution.

Report: "Experiencing slow response time in the Dashboard"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in Adjust reporting services"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The Adjust reporting services are currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Degrading performance in Callback Service"

Last update
resolved

This incident has been resolved.

monitoring

We are monitoring of the current performance.

investigating

We are currently investigating this issue.

Report: "Raw data export delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating raw data export delays (callbacks, CSV uploads).

Report: "Scheduled Maintenance on Dashboard & KPI service"

Last update
resolved

Services are back to operational.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The Adjust dashboard and KPI service are currently experiencing a degradation in certain functions due to the scheduled maintenance - KPIs on newly created trackers during the maintenance period (KPIs for trackers created before is unaffected) may not be displayed in time on Dashboard, Scheduled reports, Direct KPI service request reports pulled within the maintenance hours. Dashboard may also be unavailable to log in temporarily for a few moments. Trackers direction, attributions, raw data export including both callbacks & CSV export (for both old and newly created trackers during maintenance) will be unaffected and will work as normal. We strongly recommend you to refer to your BI system based on our raw data export during the maintenance. We apologize for any inconvenience.

Report: "Experiencing slow response time in the KPI Service(English Only)"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The Adjust KPI service is currently experiencing a degradation in performance. All callbacks and raw data exports, both to your own BIs and to partners, function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Data Processing Delays - Reporting Tools Affected"

Last update
resolved

This incident has been resolved.

monitoring

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Report: "Experiencing slow response time in the dashboard and KPI service"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Dashboard is currently experiencing a degradation in performance"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Adjust Partial Service Outage - Monitoring"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

Report: "Extended Dashboard Maintenance Period"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

identified

We are continuing to work on a fix for this issue.

identified

Our maintenance period is still ongoing at this time. We'll provide an update as soon as the affected services have returned to their fully functional state.

investigating

Please be aware we're currently experiencing a longer than anticipated maintenance period regarding the dashboard, resulting in a delay in the visualization/presentation of new trackers and cost-related data points. We conservatively expect the maintenance to be completed by 23 Jan 2021 05:00 UTC. Attribution is unaffected and all other services such as callbacks are fully operational and no action is required, nonetheless we sincerely apologize for any inconveniences this may cause.

Report: "The Adjust dashboard is currently not available"

Last update
resolved

The maintenance has been completed successfully, the service is completely restored now. Thank you for your patience.

monitoring

The Adjust dashboard is currently not available due to maintenance. We apologize for the inconvenience.

identified

The Adjust dashboard is currently not available due to maintenance. We apologize for the inconvenience.

identified

The Adjust dashboard is currently not available due to maintenance. We apologize for the inconvenience.

Report: "Dashboard is currently experiencing a degradation in performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the KPI service"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. The dashboard data is catching up and will be real-time shortly. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

identified

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Adjust Service Outage - Resolved"

Last update
postmortem

**Postmortem for incident on 16.04.2020** Yesterday, April 16th, between 19:29 and 19:59 UTC we rejected some of our incoming traffic due to an overload situation after a data center failover. At 18:45 UTC we saw hardware failures for multiple machines in one of our Frankfurt data centers. At first it seemed like a minor issue as backup machines jumped in to replace failed ones. As the error started to cascade we made the decision to move all traffic away from the affected data center. At 19:15 UTC we started to reroute all traffic to our remaining locations in Amsterdam, Los Angeles and Frankfurt. Due to the COVID-19 crisis we are currently seeing traffic up to 25% higher than average. This put the remaining data centers under severe pressure. At 19:29 UTC we began to see an overload failure cascading from one data center to another. We began to reduce the incoming traffic by delaying event data from the SDK. This stabilized our load issues. At 19:59 UTC we had successfully fixed all configuration issues and tracked all incoming traffic again. By 21:40 UTC we had restored access to the dashboard and the KPI services. We have also been replaying the previously delayed SDK data and allowed partners to replay their clicks and impressions to fix any missing attributions. At the moment we are working with all major partners to double check if all data is consistent and replay additional data if necessary. To avoid any such chain of events in the future, we will increase our reserves in hardware. Delivery of new servers will start next week. Specifically, we will increase our SSL offloaders by 60% and our backend servers by 25% in Europe and 87% in the US. We sincerely apologize for any inconvenience this incident may have caused you. We are committed to provide you the highest uptime possible and continuously improve our processes and systems.

resolved

All systems are now back operational. As a recap, due to an issue in our Frankfurt datacenter some of our services had performance issues resulting in a partial loss of incoming clicks between 19:29 UTC and 19:59 UTC. For other data points, our SDK buffers all activities if it cannot reach our servers and all of this data is being replayed and will be attributed. A full postmortem, including how we will mitigate this type of issue in the future will be delivered. We would like to sincerely apologize for the disruption and to thank you for your patience. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

monitoring

Currently all services with the exception of KPI and Dashboard are 100% operational

monitoring

Currently all services with the exception of KPI and Dashboard are 100% operational

monitoring

Currently all services with the exception of Dashboard and KPI are 100% operational; and applicable SDK traffic is being replayed to our servers.

monitoring

Redirects and tracking are now fully back, and we are not anticipating any major loss of data. Other services will be back shortly.

monitoring

We’ve temporarly lost operation in our Frankfurt datacenter and have rerouted all traffic to our LAX and AMS datacenters; the majority of our redirects are back up and we're working to resolve the rest. Some events are being rejected to reduce the traffic load on LAX and AMS; our SDK will replay the data once we’re fully online.

investigating

Adjust is currently experiencing a service outage. The issue has been identified and a fix is being implemented. As a result, some Adjust tracking URLs fail to redirect, and some incoming clicks regardless of source are not being processed. Requests such as installs, sessions, and events sent by the Adjust SDK are not being processed but they will be buffered locally on each device and replayed in full once our services are back online. We sincerely apologize for the disruption and inconvenience caused.

investigating

Adjust is currently experiencing a degradation in performance. The issue has been identified and a fix is being implemented. We sincerely apologize for the disruption and inconvenience caused.

investigating

Adjust is currently experiencing a degradation in performance. The issue has been identified and a fix is being implemented. We sincerely apologize for the disruption and inconvenience caused.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Slow response times in the KPI service"

Last update
resolved

We have mitigated any further disruptions to the Adjust service. All your Adjust campaigns will be tracked as normal, including any in-app data.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Dashboard is currently experiencing a degradation in performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Experiencing slow response time in the Dashboard"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Slow response times in the Dashboard"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real-time.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Slow response times in the Dashboard"

Last update
resolved

The incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real-time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Slow response times in the dashboard"

Last update
resolved

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real-time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented. We sincerely apologize for the disruption and inconvenience caused.

investigating

We are continuing to investigate this issue.

investigating

The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Report: "Slow response to SDK requests"

Last update
resolved

Monitoring is complete and all is back to normal. Apologies for the inconvenience.

monitoring

We are fully operational and process all data. We will keep monitoring the incoming traffic to ensure full functionality.

identified

We are back to 90% capacity. We're expecting full recovery within the next 30min.

identified

We are continuing to work on a fix for this issue.

identified

We’re experiencing a slight delay in processing SDK requests. No data is lost and we will be fully functional shortly.