Historical record of incidents for Acuity Scheduling
Report: "Acuity Scheduling Service Interruption"
Last updateAcuity Scheduling was briefly down for less than 1 minute around 11:44am ET.
Report: "Acuity Scheduling Service Interruption"
Last updateAcuity Scheduling was briefly down for less than 1 minute around 11:44am ET.
Report: "Unable to start new trial"
Last updateThe issue has been resolved.
A fix has been implemented, and the issue has been mitigated. We are monitoring the results.
Users are unable to start a new trial from the Acuity frontsite.
Report: "Acuity customers are experiencing increased latency and intermittent errors."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The root cause has been identified and we are working on a fix.
We are currently investigating the issue.
Report: "Square hardware unable to pair and process transactions in the Acuity Admin mobile app"
Last updateThis incident has been resolved.
The issue has been mitigated and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.
Report: "Acuity Scheduling Webhooks missing appointment data"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue.
Acuity Scheduling Webhooks are being sent without appointment data. We're investigating the cause and will provide an update as soon as possible.
Report: "Issues using PayPal at checkout to pay for Acuity Scheduling subscriptions"
Last updateThis incident has been resolved.
We are continuing to work on a fix for the issue.
The issue has been identified and a fix is being implemented.
We’re currently experiencing issues with using PayPal at checkout to pay for Acuity Scheduling subscriptions. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.
Report: "Acuity Scheduling Slow Loading and Intermittent Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive and intermittent errors. We're investigating the cause and will provide an update as soon as possible.
Report: "Acuity Scheduling Admin App Service Disruption"
Last updateA fix has been implemented. This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are still experiencing errors on the Acuity Scheduling Admin mobile app. Our Engineering team is continuing to investigate.
A fix is in place and service has restored for the Admin mobile app. We are continuing to monitor.
We are currently experiencing a service disruption with the Acuity Scheduling Admin App. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
Report: "Admin users unable to book appointments"
Last updateAdmin users were unable to book appointments for a period of about 40 minutes. The issue has been resolved.
Report: "Users cannot start a trial"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that is affecting users trying to start trial accounts.
Report: "Issue with reminder notifications"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some customers may be experiencing an issue with reminder notifications. The issue is being investigated.
Report: "Degraded Sync performance for Microsoft 365"
Last updateThis incident has been resolved.
We are continuing to monitor the situation with Microsoft 365.
Microsoft Outlook Syncing is currently delayed due to the Microsoft incident "MO941162". Microsoft is investigating the issue and working toward a fix but a timeline to resolution has not been provided. We are monitoring the situation and will provide an update as soon as possible.
Report: "Error message when attempting intake form file upload"
Last updateThe issue with file uploads to intake forms has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate the issue.
We are continuing to investigate the issue.
We are currently investigating an issue with intake form file uploads resulting in an error message. This issue affects admins attempting to upload files to an appointment's intake form, and may appear on the scheduling page for some clients.
Report: "Issue with add-ons and booking multiple appointments"
Last updateThis incident has been resolved.
We are aware of an issue affecting some Client Scheduling Pages. Engineering is currently working to resolve it.
Report: "Acuity Scheduling Service Disruption"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
Report: "Acuity was experiencing a high rate of errors from 3:09 to 3:35 ET. The issue is currently mitigated."
Last updateWe are currently investigating this issue.
Report: "Spike in "500" errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "We are investigating reports of SMS messages being delayed in sending."
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Payment button redirects to previous page."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Intermittent errors loading Client Scheduling Page"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "We are experiencing a disruption with one of our payment processors, transactions and other integrations may be impacted"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Acuity Square Integration Partial Outage"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Admins having difficulty scheduling from mobile web view"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Acuity Scheduling Intermittent Issues"
Last updateThis incident has been resolved.
Some users are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution.
Report: "Intermittent server errors"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We’re continuing to investigate this issue.
We’re continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Some users outside of the US are having trouble loading acuityscheduling.com"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Direct links not working for a small percentage of users"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Investigating issues with SMS delivery in UK"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "We're experiencing increased response times and an increase in error rates."
Last updateThis incident has been resolved. Thanks for your patience.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we're monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Acuity admin upgrade and subscribe button redirecting to 404 page"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Mobile Admin App version 5.12.1"
Last updateThis incident has been resolved. The Mobile App version 5.12.3 has been released to all customers. Thanks for your patience.
We are continuing to await approval from the App store for iOS app update release
Engineers have identified the issue and have released a fix. The new version is available for download for Android users. The iOS update is awaiting approval from the Apple App store for release.
Report: "'Book Now' button removed from Facebook and Instagram integrations."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue - Thanks again for your patience while we work on this.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue - Thanks for your patience while we work on this.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "We're experiencing increased response times and an increase in error rates."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Delayed Email and SMS Notifications"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Report: "Issues related to Outlook.com, Outlook 365, and Exchange calendar syncing."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Scheduling Admin - Payment amounts are displaying incorrectly on the Admin side of Scheduling"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Blocked time feature disrupted"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating why blocked time is not functioning as expected. No other features or performance is degraded due to this issue.
Report: "Square Payments - Double deposit/full payment within Appointment Details in Acuity Scheduling"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix in being implemented.
We are still investigating the issue. Thanks for your continued patience.
We are continuing to investigate this issue.
Payments via Square from May 16th are displayed twice within the Appointment Details in Scheduling, while only one instance can be found within Square. We're currently investigating this issue. Thanks for your patience.
Report: "Intermittent client-facing booking error"
Last updateThanks for your patience. This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're seeing some intermittent client-facing error messages after the payment step of their booking process. Accounts using Stripe as their payment processor may notice an impact on a small number of transactions. The issue has been identified and a fix is being implemented.
Report: "Scheduling Mobile App - Appointments not displayed on version 4.13.33"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
Report: "Acuity Scheduling intermittent errors"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
AWS has resolved connectivity problems and we are monitoring the results.
AWS has confirmed internet connectivity problems in both the us-west-1 and us-west-2 regions. This is affecting Scheduling services for customers in those regions.
The issue has been identified.
We're investigating issues loading Scheduling.
Report: "Appointment and client details resulting in failed to load errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
There are failed to load errors when trying to pull appointment and client details from the web admin application. Engineers are investigating.
Report: "Acuity Scheduling Slow Loading"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.
Report: "Acuity Scheduling Service Disruption"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
Report: "SMS Messages Not Delivered"
Last updateCertain SMS reminder messages and notifications may not have been delivered to recipients.
Report: "Intermittent delays with accessing Scheduling"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
There are intermittent delays or 503 error messages when accessing the admin end of Scheduling or the Client Scheduling Page. We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Acuity Scheduling Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue. Email notifications and calendar syncing may be delayed.
We’re currently investigating elevated error rates and response times. We’ll post an update soon.
Report: "Acuity Scheduling Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
Report: "Acuity Scheduling Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
Report: "Scheduling Pages showing blank screen"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.