Historical record of incidents for ActivTrak
Report: "Increased error rate associated with logins"
Last updateWe're experiencing an elevated level of application login errors and are currently looking into the issue.
Report: "Delay in Insights Subscriptions"
Last updateSome customers have reported errors processing Insights Subscriptions. We are investigating the issue.
Report: "Some customers may be seeing delays with Google and Outlook calendar data"
Last updateThis incident has been resolved.
Some customers may see a delay in Google and Outlook calendar data. Our engineering team has identified the issue, provided a fix, and triggered a sync of the integration.
Report: "Access to developers.activrak.com pages currently timing out"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Elevated error rates with login and dashboards"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're experiencing an elevated level of application errors associated with login and dashboards. Our engineering team is currently looking into the issue.
Report: "Some customers may be seeing delays with Google and Outlook calendar data"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Incorrect 'Action Required' email sent to some customers"
Last updateDue to recent updates to the backend services that power our third-party integrations, we have incorrectly sent emails indicating 'Action Required' for your ActivTrak Integrations. These emails could specify Outlook, Google Calendar, AzureAD, or HRIS. These were sent in error and should not require further action. There has been no loss of data due to this error, and it will resolve to a healthy state shortly. Please note that over the past month, customers using our Azure AD and Google Calendar integrations have been prompted to update their integrations. If you have not completed this step, please validate your configuration by accessing the ActivTrak application and browsing to 'API & Integrations -> Integrate' and verifying there are no issues. If you see any errors, help is available in our Knowledge Base (https://support.activtrak.com/hc/en-us/categories/360001876271-Integrations-API) or at support@activtrak.com
Report: "Delayed Data Ingestion"
Last updateThis incident has been resolved.
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
Report: "Delay in Insight report subscription email delivery and downloadable PDF Insight reports"
Last updateWe are no longer seeing any delays in Insight report subscription email deliveries. We are also not seeing any errors with downloadable PDF Insight reports.
We're experiencing a delay in sending Insight report subscription emails and errors with downloadable PDF Insight Reports. We are continuing to looking into these issues.
We're experiencing a delay in sending Insight report subscription emails and are currently looking into the issue.
Report: "Elevated API errors related to login and reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated error rates associated with the application navigation menu"
Last updateA fix has been implemented to address the issue with the Home submenu not opening. If you continue to see the issue, refresh you browser to load the latest application changes.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of application errors around opening the "Home" submenu item. This makes it difficult to access any home dashboard. We are investigating the root cause of the issue.
Report: "Elevated error rates with login"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of application errors associated with login and are currently looking into the issue.
Report: "Elevated error rate associated with login/authentication"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineering team has identified an increased error rate associated with login/authentication.
Report: "Calendar Integration Errors"
Last updateThis incident has been resolved.
Our engineering team is triggering a re-sync of the calendar integrations for all affected accounts and is monitoring progress.
Our engineering team is investigating reports of calendar integration errors and data processing latency.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of errors related to the Command Center dashboard and are currently looking into the issue.
Report: "Elevated error rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Elevated error rates with TeamPulse"
Last updateThis incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Delayed Data Ingestion"
Last updateThis incident has been resolved.
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
Report: "Elevated error rates associated with data ingestion"
Last updateThis incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue. Agent data may be delayed until a resolution is found.
Report: "Delayed Data Ingestion"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Data may continue to be delayed for the next several hours.
Our engineering team is still investigating the issue.
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
Report: "Insights reports displaying "Trouble loading data""
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineering team has identified the issue and continue to work on a fix. We estimate a resolution within the hour. We'll provide further updates as we make progress.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Elevated error rates with Team Pulse"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Agent data may be delayed over the next few hours.
We are continuing to investigate this issue.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "When selecting uninstall for computer agent, all computer agents are flagged for uninstall."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Our engineering team is investigating reports where scheduling an uninstall of a computer agent will automatically select all agents for uninstall.
Report: "Delay in Weekly Digest Delivery"
Last updateThis incident has been resolved.
The weekly digest is processing for all accounts and emails to subscribers should be sent over the next few hours.
A fix has been implemented and we are monitoring the results.
We're experiencing a delay in sending email digests and are currently looking into the issue.
Report: "Elevated error rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of application errors and are currently looking into the issue. Customers may see delays with certain reports.
Report: "Elevated error rates"
Last updateThis incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Delays processing weekly digest"
Last updateThis incident has been resolved.
Our engineering team has triggered resend for accounts that were missed and are monitoring status.
Our engineering team has a fix and will trigger a resend of the weekly digest for accounts that were missed in the original run.
Our engineering team has identified root cause and is working on a fix.
Our engineering team is investigating an issue that prevented the send of weekly digests.
Report: "Elevated error rates preventing account login"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Duplicate applications reporting with 'Passive' in the name"
Last updateOur engineering team has corrected the historical data for activities ingested before August 21 2024 11:15 PM CT for all affected accounts.
Our engineering team is still working on a solution to correct historical data for activities ingested before August 21 2024 11:15 PM CT.
Our engineering team deployed a fix at 11:15 PM CT to resolve issues with application names for newly received activities. We are also working on a solution to correct historical data for activities ingested before this time.
Our engineering team has identified the root cause of the issue and are working on a fix.
Our engineering team is currently investigating reports of activities that contain 'Passive' in the application name. The presence of this extra label may impact classification of activities and reports.
Report: "Elevated error rates"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Delayed processing of insights data"
Last updateThis incident has been resolved.
Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.
Report: "Elevated error rates - account login affected"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Elevated error rates for certain accounts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of application errors for certain accounts and are currently looking into the issue.
Report: "Degraded performance of export service"
Last updateThis incident has been resolved.
Some users may be experiencing degraded performance associated with the export of certain reports. Our engineering team is looking into the issue.
Report: "Elevated Error Rates in Australia region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Elevated error rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Delay in Weekly Digest Delivery"
Last updateThis incident has been resolved.
Our engineering team has re-triggered send for any missed digests and are monitoring status.
Our engineering team has applied a fix for the digest delays and we are planning to re-trigger send for any missed digests at 5:30pm CDT today, April 22, 2024. We apologize for any inconvenience this may cause.
The issue has been identified and a fix is being implemented.
We're experiencing a delay in sending email digests and are currently looking into the issue.
Report: "Increased error rate associated with audit log exports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our engineering team is seeing an increased error rate associated with export of audit log data. They are investigating root cause. Export of audit log data is currently unavailable.
Report: "Degraded performance of live reports"
Last updateThis incident has been resolved.
We have released the fix for the Single Day reports not showing data. We will continue to monitor.
We have identified the root cause of certain reports not showing data and are implementing a fix.
Some users may be experiencing not being able to see data on the Single Day charts. Our engineering team is looking into the issue.
Report: "Audit log message processing outage"
Last updateOn April 17, 2024, between 9:30 AM and 10:00 AM CDT, our backend servers experienced an unexpected disruption that impacted the processing of audit log messages. Unfortunately, despite exhaustive efforts, we were unable to recover the audit log messages generated during this 30-minute period. We deeply regret any inconvenience or concern this may have caused. We recognize the critical importance of maintaining the integrity of your data and are committed to upholding the highest standards of service reliability. We value your trust and understanding as we continue to improve our systems. If you have any concerns or need further information, please do not hesitate to contact our support team.
Report: "Increased error rate associated with logins"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and is only affected a subset of accounts. We are working on implementing a fix.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of application login errors and are currently looking into the issue.
Report: "Emails from support are received as SPAM"
Last updateThis incident has been resolved.
We are aware that some of our communications are being treated as SPAM. Please check your SPAM folder if you are waiting to hear from our support.
Report: "Increased error rate associated with logins"
Last updateThe incident has been resolved.
We have implement the fix and are monitoring our systems for proper operation.
The issue has been identified and we are working on implementing the fix.
We're experiencing an elevated level of application login errors and are currently looking into the issue.
Report: "Delayed Data Ingestion"
Last updateThis incident has been resolved.
Our engineering team has a applied a fix and are monitoring the results. Reports may not reflect current data until the current backlog is processed.
A fix has been implemented and we are monitoring the results.
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
Report: "Intermittent errors with loading Activity Log"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Elevated error rates"
Last updateAll reports are loading as expected and we are no longer seeing an elevated level of application errors.
A fix has been implemented and we are monitoring the implementation.
We have identified the issue and working to implement the fix.
We are continuing to investigate the increase in application errors. The errors appear to be around loading Insights and Live reports and may cause the reports to not load.
We're experiencing an elevated level of application errors and are currently looking into the issue.
Report: "Degraded performance of export service"
Last updateThis incident has been resolved.
Our engineering team has deployed a fix. Users may need to refresh their browser to pick up the latest fix. We are monitoring the fix.
Some users may be experiencing degraded performance of report exports. Our engineering team is looking into the issue.
Report: "Delayed processing of insights data"
Last updateThis incident has been resolved.
Some users may be experiencing delays in insights reporting data. Our engineering team has identified root cause and a fix was implemented.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users may have trouble logging into the app at this time. The cause of the issue has been identified and we are working on a fix.
We are actively investigating an increased occurrence of API errors. There will be delays in all data ingestion processes and live reporting of today's data will be delayed. No data loss is expected and all data will be available when the issue is resolved and the backlog has been processed. Thank you for your understanding and patience as we work diligently to resolve this issue promptly.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API errors for some accounts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to see an elevated API error rate for some accounts. Our engineering team is continuing to investigate root cause.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of API errors for a subset of customer accounts and are currently looking into the issue.
Report: "Elevated API Errors."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of API errors and are currently looking into the issue.