Historical record of incidents for ActiveCampaign
Report: "Campaign Sending Issues"
Last updateThis incident is resolved.
Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
Engineers have identified the issue and are working to resolve the issue.
We are continuing to investigate this issue.
Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
Engineers are investigating reported issues with campaign sending.
Report: "Campaign Sending Issues"
Last updateThis incident is resolved.
Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
Engineers have identified the issue and are working to resolve the issue.
We are continuing to investigate this issue.
Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
Engineers are investigating reported issues with campaign sending.
Report: "ActiveCampaign platform unavailable for some Accounts"
Last updateThis incident has been resolved.
Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.
Report: "Delays to Link Tracking, Automations and Integrations"
Last updateThis incident has been resolved.
The estimate has been updated to 1:20pm central.
Delays in automations will be fully caught by 12:30pm central time.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Engineers are investigating an issue causing delays to link tracking, automations, and integrations.
Report: "Intermittent 503 error codes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Engineers are aware of and actively resolving intermittent 503 errors on the platform.
Report: "EUDC Accounts experiencing network issues on login"
Last updateThis incident has been resolved.
Engineers have implemented a fix and the network issues should now be resolved. We will continue to monitor closely.
We are currently investigating an network issue affecting login access for some EUDC accounts. Our engineers are investigating
Report: "EU/APAC Region Contact Import Issue"
Last updateThis incident has been resolved.
Engineers are deploying a solution which is expected to resolve contact import functionality.
We are continuing to work on a fix for this issue.
Engineers have identified an issue impacting contact imports. The root cause has been identified, and the team is actively working on a resolution.
Report: "API calls to api-us1.com domain are returning intermittent 503 error codes"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.
Report: "Engineers are investigating an issue impacting accounts created after December 16th 2024. Plan modifications are unavailable at this time."
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Engineers have identified an issue that caused errors on some tracked links and automation delays of up to 2 hours starting at 4.25pm CST"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Automation triggers not loading as expected"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Automation triggers are failing to load and presenting with the error "Failed to load XX action - Please contact support for assistance"
Report: "Customers are encountering errors when attempting to log in to ActiveCampaign. Engineers are investigating."
Last updateThis incident has been resolved.
The errors have been resolved, we are currently monitoring the fix.
The issue has been identified and a fix has been implemented
We are currently investigating this issue.
Report: "Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Engineers have identified changes that satisfy Office 365 Defender Safelinks and are working to update our systems
Engineers are testing potential solutions
Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.
Report: "Intermittent Issues accessing accounts"
Last updateThe issue was identified and a fix was implemented. This is now resolved and all platform services are again operational. We will continue to monitor closely.
We are currently investigating this issue. Engineers are engaged
Report: "Issues accessing accounts"
Last updateThis incident is now resolved. All services should be restored and operational.
We are continuing to investigate this issue.
ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.
Report: "Platform engineers have identified a delay in Automations processing of up to 90 minutes. Engineers are investigating"
Last updateThis incident has been resolved.
Engineers are currently continuing to investigate this issue. Automations processing may be delayed up to 60 minutes.
Engineers are continuing to investigate the issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Customers are encountering errors when attempting to log in to ActiveCampaign. Engineers are investigating"
Last updateThis incident has been resolved.
Engineers have addressed the root cause and are actively monitoring. Some automations and campaigns may be delayed.
Engineers are continuing to deploy the identified fix.
The issue has been identified and a fix is being implemented.
Engineers are continuing to investigate the cause of the issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Delayed Campaigns Sent via Automations"
Last updateEngineers have verified the delayed campaigns have completed sending. This incident is now resolved.
Engineers have released a fix and are monitoring. Delayed sends are now catching up.
Engineers are continuing to work on restoring service.
Engineers are continuing to work on restoring service.
Engineers are continuing to work on restoring service.
Engineers are continuing to work on restoring service.
Engineers are continuing to work on restoring service.
Engineers are continuing to work on restoring service.
Engineers are continuing to work on restoring service.
Engineers have identified an issue delaying campaigns sent via automation and are working to restore service.
Report: "Platform engineers have identified a delay in Automations processing of up to 90 minutes. Engineers are investigating."
Last updateThis incident has been resolved.
"Platform engineers have identified a delay in Automations processing of up to 90 minutes. Engineers are investigating."
Report: "Slow Page Loading Accessing ActiveCampaign"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Infrastructure upgrades have been completed and the slow access issues are no longer manifesting. Heightened monitoring will be in place to ensure resolution.
Customers may experience pages loading slowly when accessing ActiveCampaign. Engineers are upgrading infrastructure and expect normal loading times shortly. Campaign sending and tracking are unaffected.
Report: "Issue with logins via custom domains"
Last updateThis incident has been resolved.
The login issue affecting custom domains has been resolved in all regions. All services are now operating as expected.
The login issue affecting custom domains has been resolved in US. Changes are rolling out to other regions.
Engineers have identified an issue affecting logins through custom domains and are actively investigating. No other systems are affected.
Report: "Automations and campaign sending delays"
Last updateThe fix has been validated. Automations and campaign sending have returned to normal operation.
Engineers have identified the issue and are implementing a fix. Customer should see services returning to normal. Engineers will continue to monitor the situation.
Engineers are continuing to investigate the issue.
Engineers have identified an issue impacting automations and campaign sending for some accounts. These activities are currently delayed. Engineers are actively investigating the issue.
Report: "Zapier integration is experiencing connection errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: ""Customers attempting to login to ActiveCampaign are currently seeing 503 errors. Engineers are investigating""
Last updateThis incident has been resolved.
Engineers have resolved the issue with logging into ActiveCampaign
We are currently investigating this issue.
Report: "Engineers have identified an issue where customers attempting to log in to ActiveCampaign using SSO receive a bad gateway error."
Last updateEngineers restored log in issues for customers attempting to use SSO, as of 4:15pm CT. No further errors have been observed.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Engineers have identified a problem with partner login verification email delivery and are working to address the issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "A Subset of ActiveCampaign accounts experiencing issues"
Last updateEngineers have resolved this issue.
Engineers have restored full service to the affected accounts and are now monitoring.
Engineers continue to work to restore full service to a subset of customers.
Engineers have identified an issue where a subset of customers will not be able to use their ActiveCampaign account, the team is working to restore those accounts to full service.
Report: "ActiveCampaigns accounts being logged out."
Last updateThis incident has been resolved
Engineers have identified an issue where customers may get logged out of their ActiveCampaign account. A fix has been identified and the team is deploying the fix and monitoring.
Report: "ActiveCampaign Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Engineers have deployed a change to reduce error rates while the investigation continues.
Engineers are investigating an issue where customers encounter error messages when accessing the platform.
Report: "Activecampaign.com is experiencing issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Engineers have identified an issue with a subset of the pages on ActiveCampaign.com caused by an ongoing outage at a third party vendor. ActiveCampaign user accounts and application functionality are unaffected. Engineers will monitor and update as needed.
Report: "Customers attempting to log in using MFA see an error page with HTTP Code 500"
Last updateThis incident has been resolved.
This issue occurs when attempting to login using email address. Logging in with username is unaffected. A fix is in progress.
Engineers have identified an issue where customers attempting to log in to ActiveCampaign using Multi Factor Authentication encounter an error. A fix has been identified and will be deployed shortly
Report: "Contact counts not loading when inserting a segment on the campaign summary page"
Last updateThis incident has been resolved.
Engineers are continuing to prepare a fix for implementation.
The issue has been identified and a fix is being prepared.
Customers are experiencing contact counts not loading when inserting a segment on the campaign summary page. In addition, Campaigns may be stuck in “Preparing to send” but will retry for up to 24 hours. Engineers have identified the cause and are working towards resolution.
Report: "Landing pages builder application cannot be loaded"
Last updateCustomers trying to load Landing Pages would have experienced an issue where the page did not load correctly and instead shows a link to be clicked to redirect to the correct page. Previously published pages were accessible at all times, only the Page Builder application itself was impacted.
Report: "Tracked links may redirect to a "Site can't be reached" status"
Last updateThis incident has been resolved. All links in campaigns are operating as expected.
We are currently investigating this issue.
Report: "Landing Page Editor"
Last updateEngineers have verified the issue is now resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Engineers have identified an issue where customers hosted in our European and Australian data centers receive a 404 error when visiting the landing pages section of the ActiveCampaign website. End user access to existing landing pages is unaffected
Report: "Engineers have identified an issue that may result in delays in Automations processing and campaign engagement recording of opens/clicks."
Last updateThis incident has been resolved.
Engineers have mitigated the issue and are monitoring at this time.
Engineers have identified an issue that may result in delays in Automations processing and campaign engagement recording of opens/clicks.
Report: "Engineers have detected an issue that is preventing users from accessing reporting."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Resellers/Agencies unable to self-signup"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
Engineering has identified the issue and we are working to resolve it.
ActiveCampaign Engineering teams are investigating an issue with reseller & agency self-signup process. Currently the sign-up page is not working as expected. We are working to restore the functionality as soon as possible.
Report: "New customers cannot sign up for enterprise or professional plans"
Last updateCustomers can just refresh the page and attempt again to succeed signing up.
The issue has been identified and a fix is being implemented.
New customers attempting to sign up for enterprise or professional plans via the self serve workflow cannot complete the process. Engineers are working to resolve the issue.
Report: "Customer may be unable to load the email editor"
Last updateAs of 435 PM EDT, engineers have verified the issue is resolved.
We are continuing to monitor for any further issues.
Engineers have reverted the change and the editor should be available again.
The email editor is not available - some customers will experience a loading spinner when trying to create or edit a campaign using the editor. Engineers are working to resolve the issue.
Report: "Engineers have identified an issue with apparent changes to gmail spam filtering. Some emails are being delivered into spam folders with a warning message. Engineers are actively investigating the matter to resolve it promptly."
Last updateThis incident has been resolved.
Engineers have identified an issue with apparent changes to gmail spam filtering. Some emails are being delivered into spam folders with a warning message. Engineers are actively investigating the matter to resolve it promptly.
Report: "The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating.
Report: "The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue"
Last updateThis incident has been resolved.
All systems are operational. We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The ActiveCampaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue
Report: "Users in APAC and EU data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality."
Last updateThis incident is now Resolved. Users who experienced this issue during the outage should retry the batch operation.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Users in Australian and European data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality.
Report: "Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality.
Report: "Customers unable to access the campaigns and forms index pages"
Last updateBeginning at 12:16 CST customers were unable to access the campaigns and form index pages, and were directed to the main app overview page instead. Engineers deployed a fix and confirmed the issue resolved at 12:53.
Report: "EU data center new account creation failures"
Last updateStarting at 04:44 CDT, customers were unable to sign up for new accounts. Engineers deployed a fix that restored full functionality at 07:53 CDT.
Report: "Automation start triggers cannot be added in the automation canvas"
Last updateBetween 1:18pm and 3:34pm CST customers were unable to add a start trigger to the automation canvas. Engineers deployed a fix to restore full functionality.
Report: "Engineers have identified an issue where new and existing affiliates are unable to log in to the ActiveCampaign Affiliate Dashboard. New Affiliate account creation is also affected. The issue is under investigation."
Last updateThe engineers have fixed the issues, affiliates can create accounts and log in.
Engineers have identified a solution for the Affiliate account creations and have deployed a fix. They are still investigating Affiliate logins.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Automation "If" blocks are degraded in EU based accounts"
Last updateThe issue has been resolved and services are running normally
The issue has been identified and we are working on a fix.
Report: "Engineers are investigating an issue with the ActiveCampaign Zapier integration"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.