Is ActivatePro Down Right Now? Check if there is a current outage ongoing.

Investigating – Some users are currently unable to log in to the platform. Our engineers are investigating the cause. All other services remain operational. We’ll post the next update soon. We sincerely apologize for any inconvenience. Reach out to us if you have any questions. The ActivatePro Team

This incident has been resolved.

A fix has been implemented and the product feed is available again. We will keep monitoring for the next hours. We are sorry for the inconvenience. Your ActivatePro Team.

A fix has been implemented and we are consuming data queues. We will keep monitoring for the next hours. We also identified a connected issue with the connection to the Product feed, which in some cases can effect the dispatch of messages as well. Our engineers are working on a fix right now. Your ActivatePro Team.

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

This incident has been resolved.

A fix has been implemented, and the systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. We will post more updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

We are currently experiencing degraded platform performance, impacting event data processing and segmentation. Please note that user updates are being processed as expected. Event data is currently queued and may appear in your segments with a delay. Our engineering team is working to resolve this issue, and we will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. Best regards, The ActivatePro Team

This incident has been resolved.

Everything is back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.

We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. The data is queuing and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is already working on it. Your CrossEngage Team.

This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.

A fix has been implemented and we are monitoring the results.

We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.

A fix has been implemented and we are monitoring the results.

We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

This incident has been resolved.

The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.

We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

All queued data has been fully processed and all systems are processing data normally again. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Your CrossEngage team.

A fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.

We have detected a delay in processing/indexing of some user updates, events are processed normally. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

This incident has been resolved.

All systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.

We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

We haven't seen any fluctuation on our network, so we are closing this incident. Thank you very much for your patience, please accept our apologies for the inconvenience and please do reach out if you have any further queries. Your CrossEngage Team.

A solution has been implemented, and the systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. We will post more updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Our engineers identified an issue with one of the network devices. They are working on a solution to quickly bring the network to a healthy state. We will post updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

We are currently experiencing degraded platform performance connected to ingestion and segmentation. Our engineers are currently working on this. We will keep you updated on the situation. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

The user update queue has been fully processed as of 13:00. We are changing the status to resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.

We are currently experiencing a high load of user updates which has created a lag and user updates are processed with a delay. Event processing is not affected by this. If you have any questions, feel free to reach out to us. Your CrossEngage Team.

We don't see any irregularities anymore and are now closing this topic. Your CrossEngage Team

A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team

A fix has been implemented and we see improvement. Our engineers are currently still working on identifying and implementing additional measures. Sincere apologies for the inconvenience. Your CrossEngage Team

It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

This incident has been resolved and the segmentation has been stable. We will keep actively monitoring the system and making further improvements over the upcoming days. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.

A first set of improvements has been implemented and the upswing in the performance can be seen. We will keep monitoring the issue and continue working on it in the following days. If you have any questions feel free to reach out to us. Your CrossEngage Team.

We noticed that our segmentation performance is degraded. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

After montoring the system we consider this incident as resolved. Your CrossEngage team

A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

After montoring the system for several hours we consider this incident as resolved. Your CrossEngage team

A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.

The issue has been identified and a fix is being implemented. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

After thoroughly monitoring our systems we are marking this incident as resolved. Once more, we apologize if this caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage Team

After our data centre addressed network instabilities, our application recovered. Dispatching is now working as expected. We will keep monitoring the system in the upcoming hours. Once more, please accept our apologies for the inconvenience this causes and do reach out if you have any further queries. Your CrossEngage Team

The cause has been identified and our data centre provider is in the final stage of implementing the solution. Just a small reminder. All the dispatches are paused, the incoming data is being queued (no data has been lost) and will be processed as soon as the issue has been resolved. We will keep you updated about the progress. Our apologies for the inconvenience this is causing. Feel free to get in touch if you have any questions. Your CrossEngage Team

Our Datacenter provider informed us about degraded network performance. They are working to find a solution as fast as possible.Some instabilities are expected in the next hours. We have joined forces with our provider and keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. Let us know if we can be of any assistance.

The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused.

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

As of 9 pm, the event lag has been fully processed and all events were fully caught up. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.

The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused.

The issue has been identified and a fix is being implemented

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Our engineers did not see any irregularities and are now closing this topic. Your CrossEngage Team

A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team

It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

This incident has been resolved. Your CrossEngage team

Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.

The issue has been identified and a fix is being implemented. Your CrossEngage Team

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team

Since 14:00 we have not detected any real-time delays via Sendgrid integration. Their incident, according to their status page, is still not fully resolved. We will mark ours as resolved and will link the affected Sendgrid component to our status page so it will automatically update in case of any change on the Sendgrid side. As always, feel free to get in touch if you have any questions. Your CrossEngage Team

Only real-time campaigns dispatched via SendGrid integration are affected. SendGrid has updated its status page and we will follow it closely. This means that there is not much we can do regarding this topic. No other integration is affected. We will keep monitoring and will keep this incident open until SendGrid real-time campaigns go back to normal dispatching time. Feel free to get in touch if you have any questions. Your CrossEngage Team

We detected a degraded performance in our real-time campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

This incident has been resolved.

The event lag has now been processed. We will keep monitoring for the next hours. Your CrossEngage Team.

Our engineers implemented measures to improve the processing and the event lag has now mostly been processed and new events are processed as usual. Our Engineering Team is still on it and we will post an update as soon as one is available. Your CrossEngage Team.

We have detected a delay in the processing of updates sent through our API. This affects event data, user updates are processed. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

This incident has been resolved. Our apologies again for the inconvenience this might have caused. Your CrossEngage team

Since improvements have been implemented we see all previously effected services working again. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.

The issue has been identified and a fix is being implemented.

A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for now. Your CrossEngage Team.

We noticed non-standard behavior on our segmentation systems. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

This incident has been resolved. All data is being processed without any delays. We will keep monitoring our data processing in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team

A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for a bit longer. If you have any questions feel free to reach out to us. Your CrossEngage Team.

The cause has been identified and solution has been deployed. System is now in recovery stage and we will provide an update as soon as the platform is back to normal performance

We are experiencing degraded network performance. Due to this segmentation is affected, events are queued and campaign dispatching can be delayed. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.

The event lag has now been fully processed and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.

We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.

The solution implemented by our network provider restored our network connectivity. Our engineers implemented solutions to ensure our system's safe and fast recovery. We will now monitor the system over the next hours.

Our server provider has implemented a solution and our system is now on recovery. Our team will keep monitoring the situation over the upcoming hours to ensure a safe and fast recovery.

Our server provider informed us about degraded network performance. Due to this, our inbound traffic is partially affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

The scheduled maintenance has been completed.

Please be informed that on Wednesday, September 6th, our data centre provider will be performing scheduled internal maintenance starting at 11:20 and finishing by 1:30 CEST. In this time there will be a downtime of the Customer Prediction Platform systems of about 40 minutes. Please reach out to us if you have any questions. Your CrossEngage team

Please be informed that on Wednesday, September 6th, our data centre provider will be performing scheduled internal maintenance starting at 11:20 and finishing by 1:30 CEST. In this time there will be a downtime of the Customer Prediction Platform systems of about 40 minutes. Please reach out to us if you have any questions. Your CrossEngage team

After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.

Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. Let us know if we can be of any assistance. Your CrossEngage team.

We are experiencing degraded network performance again. Our team is in close communication with the server provider and we will post an update as soon as possible.

Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.

Our server provider informed us about degraded network performance. Due to this, our inbound traffic is partially affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have received reports about degraded UI experience effecting some users. We are currently investigating those reports. Please get in touch if you have any questions. Your CrossEngage team.

After thoroughly monitoring our systems we are marking this incident as resolved. We apologize for the inconvenience. Your CrossEngage team.

As of 18:10, all services are back to normal. We will keep the state of this incident in monitoring for the next few hours. If you have any questions feel free to reach out to us. Your CrossEngage team.

Our server provider informed us about degraded network performance. Due to this our user experience is affected as well as some dispatching functionalities. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.

The solution has been implemented and the inbound traffic is back to normal. We will keep the state of this incident in monitoring for a few hours. If you have any questions feel free to reach out to us. Your CrossEngage team.

The root cause has been identified and teams are working on remediation. Your CrossEngage team.

Our server provider informed us about degraded network performance. Due to this, our inbound traffic is affected. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.

Real-time event and user ingestion is fully functional as of 22:30. We will keep the state of this incident in monitoring overnight. If you have any questions feel free to reach out to us. Your CrossEngage Team.

We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.

The event lag has now been fully processed and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.

The event lag has not yet been fully processed. Data that have arrived between 1 AM CET and now is currently not available for segmentation. We are estimating that it will take another hour or so before events are fully caught up. We will keep monitoring the platform and will post progress updates periodically. Your CrossEngage Team.

The event lag has not yet been fully processed. We are estimating that it will take a few more hours. We will keep monitoring the platform and will post progress updates periodically. Your CrossEngage Team.

We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

After thoroughly monitoring our systems we are marking this incident as resolved. Your CrossEngage team.

Inbound traffic is back to normal. Our team will keep monitoring the situation over the upcoming hours.

We are currently investigating periodic degraded performance of our network that is affecting inbound traffic. Will post more updates soon. Your CrossEngage team.

After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.

Our server provider has identified the root cause and our inbound traffic is back to normal. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.

We are currently investigating occasional connection problems with partial traffic into our data center. Due to this, our inbound traffic is affected. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.

Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our server provider informed us about degraded network performance. Due to this, our inbound traffic is affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.

Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.

We are continuing to investigate this issue.

Our server provider informed us about degraded network performance. Due to this, our inbound traffic is affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

After thoroughly monitoring Stories Dispatching we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team.

Stories dispatching lag has been consumed and Stories are now dispatching without any delays. We are still keeping this incident open and will keep closely monitoring Stories performance. Your CrossEngage Team.

Our team detected a degraded performance in the dispatching of stories which is causing stories to be queued and messages to be dispatched with delay. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team.

After thoroughly monitoring the affected components we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team

Due to maintenance works our platform temporarily experienced degraded performance between 15:58 and 16:13 CET. The following components were affected: - API v1 - API v2 - Tracking API - Audience Campaigns Our system is recovering now and we are monitoring its progress

Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team

We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team

Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team

The root cause of the degraded performance in data processing has been identified and a solution has been implemented. We can see improvements in our data processing speed already. We will monitor its progress and the platform in the coming hours. Thank you for your understanding.

Dear customers, We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services remain unaffected. We are working with full force to resolve this topic and we will post an update as soon as more information becomes available. Your CrossEngage Team

Our engineers did not see any further irregularities and are now closing this topic. Your CrossEngage Team

A fix has been implemented and our user interface is working as expected. Our engineers will continue to monitor the platform. Our apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team

It is currently not possible to reach our platform. Our engineers are currently rectifying this. Other components such as campaign dispatching and segmentation remain unaffected and run as expected. We will publish an update as soon our user interface is available again.

Our engineers did not see any irregularities and are now closing this topic. Your CrossEngage Team

A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team

It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

After thoroughly monitoring the affected component we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team

Real-time campaign dispatches are functioning without any delays (lag has been fully consumed at 15:40). We will continue to closely monitor our platform. Your CrossEngage Team

Our Engineering Team has identified the cause of the degraded performance in real-time dispatching. Most of the queue has been fully processed and Real-time dispatching delay has significantly decreased. We will continue to closely monitor our platform. Your CrossEngage Team

We detected a degraded performance in our real-time campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

After thoroughly monitoring our systems and not having identified any further data processing delays we are marking this incident as resolved. Feel free to reach out if you have any further questions. Your CrossEngage Team

Our Engineering Team has identified and resolved the data processing delay and we already see a significant decrease in data ingestion time. Real-time dispatching delay has significantly decreased as well. We will continue to closely monitor our platform. Your CrossEngage Team

We have detected degraded performance of the ingestion part of our platform. This is resulting in a delay in the processing of events as well as real-time dispatching.  Our Engineering Team is working with full force to resolve the situation. Your CrossEngage Team

Our Engineering Team has closely monitored the network's performance and did not see any new irregularities. Your CrossEngage team

Our server provider has implemented a solution and our system has recovered We will monitor over the coming hours. Your CrossEngage Team

Our server provider is experiencing degraded network performance. We have joined forces with our provider to resolve this and we will post an update as soon as possible.

After thoroughly monitoring the affected component we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions.

Real-time campaign dispatches are now functioning without any delays. Our tech teams will continue to monitor the situation closely.

We have identified the cause of the degraded performance in realtime dispatching. The previous queue for realtime dispatching has been processed, however, we are still experiencing some degraded performance.

We detected a degraded performance in our realtime campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

Our Engineering Team has closely monitored our platform performance and did not see any new irregularities. Your CrossEngage team

We have identified the cause of the degraded platform performance. The system has recovered and all user updates and events are being processed normally again. We will continue monitoring over the next hours. Our apologies for any inconvenience this might have caused. Please reach out to our Customer Experience team if you have any questions. Your CrossEngage team

We have detected degraded performance of the ingestion part of our platform that is resulting in increased response time for our input API endpoints. This affects our user attribute updates, event data, and segmentation. Our Engineering Team is working with full force to resolve the situation

Our Engineering Team has closely monitored our data processing and concluded that all systems are now functioning without any delay. Your CrossEngage team

We are currently experiencing a delay in data processing due to emergency maintenance by our server provider. Our engineers are monitoring the system and we will provide an update as soon as the system has recovered. Your CrossEngage team

Our platform has fully recovered and all systems are back to normal. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team

Our server provider has successfully implemented a solution and our system is now recovering. We will provide an update as soon as our system is back to normal performance levels

The root cause has been identified and our server provider is working to implement a solution.

Our server provider informed us about degraded network performance. Due to this, all our system components are affected We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team

Our Engineering Team has been monitoring the system and has concluded that it fully recovered. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team

Our Engineering Team has implemented a solution and our infrastructure is recovering. All user updates and events will be processed as soon as possible. We will monitor its progress and an update will follow as soon as the system has fully recovered

We have identified the cause of the delay in data processing and are implementing a solution.

We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be processed and visible in your segments with delay. Our Engineering Team is working with full force to resolve the situation

The platform has fully recovered and all systems are back to normal. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team

A solution has been implemented and our infrastructure is now recovering All buffered user updates and events will be processed as soon as possible. We will monitor its progress and we will post an update as soon as the platform is fully recovered.

The cause has been identified and our team is working on fully restoring all functionality. All user updates and events are being buffered and will be processed as soon as the situation is resolved.

Our server provider has informed us of degraded network performance. Due to this, the following components of our system are affected: - Audience Campaign Dispatch - Realtime Campaign Dispatch - Segmentation We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team