Is Actionstep Down Right Now? Check if there is a current outage ongoing.

We are writing to inform that our team is aware of an outage affecting the UK - Server Outage (eu-west-1) system that began on 09/06/2025 at 9:10am Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

It has been confirmed that this is an issue with a local Internet Service Provider (One NZ) and not with Actionstep. This incident has since been resolved and users are now able to log in successfully.

We are aware that some customers in the Auckland region are currently experiencing difficulties accessing the Actionstep platform. After a thorough investigation, we've determined that these issues are due to widespread outages with local Internet Service Providers (ISPs), not with the Actionstep platform itself. Our systems remain fully operational. We recommend that affected customers contact their ISP or visit their ISP's website for the latest outage information. Customers have reported being able to access Actionstep using a mobile network. We will continue to monitor the situation and provide updates as necessary.

# **Post-Incident Review: Integration Issue Impacting Server Performance** ## **Date of Incident:** Thursday, April 24, 2025 ### What Happened? On Thursday, an issue with one of our integrations caused it to become overloaded. This initial overload led to a slowdown in our server's ability to process requests efficiently. As the server became slower, other functions also started to experience delays and timeouts. This created a situation where the system became increasingly unresponsive, impacting overall performance and the speed at which tasks could be completed. ### What We Did: To address the immediate impact and restore service stability, we took the following action: **Resource Scaling:** We increased the capacity of the affected server. This allowed the server to manage the backlog of requests and return to normal performance levels. ### What We Are Doing to Prevent Recurrence: To prevent similar incidents in the future, we are taking the following steps: **Server Capacity Management:** We are actively working on increasing the number of servers we have available. This will help us to better distribute the workload and improve overall performance, preventing slowdowns even during periods of high demand or unexpected issues. This work is currently underway. **Integration Review:** We are carefully reviewing the integration that experienced the issue. Our goal is to understand exactly what happened and to put measures in place to prevent similar problems from occurring again.

We are communicating to provide further information on the outage that affected the Actionstep platform on 24/04/2025 and confirm that the issue is now resolved. This outage started at 1:40 PM and prevented user access to the system—some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue only concerns platform performance. Our team investigated the issue as the sole priority and released an urgent fix at 3:10 PM, restoring platform access and bringing system performance back to normal. The Actionstep team appreciates this outage's impact on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again. Regards, Actionstep Support Team

We wanted to provide an update on the outage affecting the Actionstep platform, which was communicated earlier. Our team has identified the root cause of the problem and is preparing a fix to be released that will return the system to normal operations. We will provide more information once we have a release time and further information as required. Regards, Actionstep Support Team

Our team have identified an issue with Actionstep that is resulting in system crashing out. Specifically, these performance issues are affecting the system in UK - Server Outage (eu-west-1) RDS 100003 Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

## Post-Incident Review: Invoice Payments List Performance Degradation **Date of Incident:** Tuesday, April 22, 2025 **What Happened?** During our routine software release on Tuesday, an update to the invoice payments list introduced performance degradation, causing slower query execution. This, combined with a high volume of users accessing the invoice payments list \(which also functions as a report\), led to server overload and timeouts. The root cause was a surge in long-running queries. While individually these queries might have been manageable under normal load, the increased latency from the update triggered numerous user retries. This resulted in the simultaneous execution of many resource-intensive queries, creating a significant backlog and further compounding the performance issues into a negative feedback loop of retries and slowdowns. **What We Did:** To address the immediate impact and restore service stability, we took the following actions: * **Resource Scaling:** We doubled the available resources on the affected server, allowing the backlog to clear and restoring normal performance. * **Release Rollback:** We rolled back the Tuesday release to the previous stable version, immediately removing the problematic code changes. **What We Are Doing to Prevent Recurrence:** To prevent similar incidents in the future, we are taking the following steps: * **Server Capacity Management:** We are adding more servers and will migrate users to distribute load and improve overall performance. * **Query Optimization:** We are thoroughly investigating and tuning the slow-running queries powering the invoice payments list to improve efficiency.

We are communicating to provide further information on the outage that affected the Actionstep platform on 22/04/2025 and confirm that the issue is now resolved. This outage started at 10 AM (GMT) and prevented user access to the system—some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost and that the issue is only related to platform performance. Our team investigated the issue as the sole priority and released an urgent fix at 12:25 PM. This fix restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact this outage may have had on your business and reiterates our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again. Regards, Actionstep Support Team

We wanted to provide an update on the outage affecting the Actionstep system, which was communicated earlier. Our team have identified the root cause of the problem and are preparing a fix to be released that will return the system to normal operations. We will provide more information once we have a release time and further information as required. Regards, Actionstep Support Team

We are continuing to investigate this issue. We thank you for your patience and apologise for the inconvenience.

We are continuing to investigate this issue.

Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects of the Actionstep system. Specifically, these performance issues are affecting on eu-west-1.actionstep.com. Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

We are communicating to provide further information on the performance issues that affected the Actionstep platform on 09/04/2025 and confirm that the issue is now resolved. This performance issues lasted from 10:45 am GMT to 11:38 am GMT, and customers using the system during this time experienced periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to platform performance only. Our team investigated the issue as the sole priority during the day and released an urgent fix at 11:38 am GMT which restored system performance back to normal levels. The Actionstep team appreciate the impact that this issue may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects of the Actionstep system. Specifically, these performance issues are affecting customers in eu-west-1.actionstep. Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

We are communicating to provide information on the outage that affected Actionstep Customers on 27/03/2025 and confirm that the issue is now resolved. This outage started at 8:51 AM (AEST) and prevented user access to the system. Some customers who managed to log in experienced error messages It is important to confirm that no data was lost and the issue was related to platform performance only. Our team investigated the issue as its sole priority and, once reported, released an urgent fix at 9:09 AM (AEST). This fix restored platform access and brought system performance back to normal levels. The Actionstep team appreciates this outage's impact on your business and reiterates our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again. Regards, Actionstep Support Team

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

-500 Internal Server error accessing matter documents -Unable to open documents using the plug-in -Accounting health check out of balance

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

One of our servers is currently experiencing an outage - we are investigating the cause of the issue and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

One of our servers is currently experiencing an outage - we are investigating the cause of the issue and will provide an update as soon as possible.

One of our servers is currently experiencing an outage - we are investigating the cause of the issue and will provide an update as soon as possible.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

It looks like Microsoft has everything under control. If you're still experiencing issues with Outlook calendars, emails, or the add-in, please let us know!

Microsoft 365 users are still reporting issues (https://twitter.com/msft365status?lang=en) and we are continuing to monitor.

Microsoft has reported an outage with Microsoft 365 servers. This outage may affect emails and calendars. Status updates for this outage with Microsoft can be found here https://twitter.com/MSFT365Status

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are closely monitoring our servers and are still investigating the cause of this issue.

One of our server is currently experiencing an issue - we are investigating the cause of the issue and will provide an update as soon as possible.

This incident has been resolved.

Thank you for you patience as we work on getting the performance back to normal. We are still investigating this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently releasing a fix for this issue and will update when deployed across all systems.

The issue has been identified and a fix will be going out shortly.

We are currently investigating an issue where users click on the File note icon they get the "Well this is awkward.." message.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating reports of server slowness for west coast USA servers.

This incident has been resolved.

All AWS services have been resolved.

Slowness report by AWS services. We will continue to monitor the situation and update accordingly. Please see up to date information here "https://health.aws.amazon.com/health/status".

This incident has been resolved. Thank you for your patience!

We are cycling our application servers and increasing the number in our load balancer for US-West-2 now to ensure we're running healthy targets. We anticipate improved performance shortly.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating reports of slowness in west coast (US) servers.

This incident has been resolved.

We've identified and implemented a fix for the root cause of this issue, and are seeing application loads return to normal

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We've identified an issue with our Sydney region and are working to mitigate the issue. Users will see increased loading times and 5xx errors while we fix the root cause

We were alerted to small outages occurring on our infrastructure in US West at 2.30am (GMT+12). An initial investigation determined that the infrastructure was online and that this micro outage was no longer in place. We continued to see these alerts and micro-outages through the period until 7.21am (GMT+12) . We have spun up more infrastructure in the region to accommodate load across our application servers which was causing a memory limit to be hit for small periods of time.

This incident has been resolved.

We are continuing to investigate this issue.

Some users are experiencing slowness or an issue with accessing their Actionstep Systems in our AU region. We are currently investigating this issue.

This incident has been resolved.

Some users are experiencing an issue when accessing Net Documents from within a Matter. A blank screen is presenting and they are unable to access their instance.

This incident has now been resolved by Amazon Web Services and normal service has resumed. Thank you for your patience and we apologize for any inconvenience caused.

We are continuing to investigate this issue.

There is currently impact to multiple AWS APIs in the US-EAST-1 Region which is causing the slowness that some users are currently experiencing. Please monitor the status at the below link for progress: https://status.aws.amazon.com/

This incident has been resolved.

We have put a fix in place and are monitoring

We have identified the root cause of the issue and are rolling out a fix

We have identified an issue with our launchpad servers and are working on resolving the issue

This incident has been resolved.

We've identified the root cause of the PDF conversion issue with one of our providers and are rolling a change out to fix this in the interim.

We are currently experiencing an issue where some users are unable to convert documents to pdf. We are working on this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

There is currently an issue that is preventing some users from accessing Actionstep - we are aware of the issue and are working to resolve it as soon as possible.

This incident has been resolved.

Our main website (www.actionstep.com) is down. This is hosted by a 3rd party and we are working with them to restore services. The application website (go.actionstep.com) is unaffected.

This incident has now been resolved and normal service has resumed. Thank you for your patience and we apologize for any inconvenience caused.

We are currently investigating an issue where you would receive 502 bad gateway errors when logging in.

This incident has been resolved.

We are currently investigating a known issue in relation to users not being able to access their calendars.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The cause of the partial outage has been identified and we are in the process of implementing a fix.

We are currently investigating a known issue that is preventing users from logging in to Actionstep. Please monitor this page for updates.

This incident has now been resolved by Amazon Web Services and normal service has resumed. Thank you for your patience and we apologize for any inconvenience caused.

Amazon Web Services has implemented a fix. We will continue to monitor the Amazon Web Services recovery over the next few hours and update this page if there are any further updates.

The AWS team have identified the cause of this issue and are working to restore functionality as soon as possible.

There is currently an outage with Amazon Web Services that is affecting the US East Coast Actionstep system, this is being investigated by Amazon and we will keep you updated once we have more information.

This incident has now been resolved by Amazon and normal service has resumed. Thank you for your patience and we apologize for any inconvenience caused.

There is currently an issue with Amazon Web Services that is affecting the US East Coast Actionstep system, this is being investigated by Amazon and we will keep you updated once we have more information.

This incident has now been resolved and normal service has resumed. Thank you for your patience and we apologize for any inconvenience caused.

We are currently investigating this issue.

This incident has now been resolved and normal service has resumed. Thank you for your patience and we apologize for any inconvenience caused.

We have resolved the issue and are monitoring the Virginia cluster

We are continuing to investigate this issue.

We are currently investigating this issue.

Customers are/have been reporting outages within Actionstep. Not being able to log in/being unable to proceed with work. Please continue to attempt to log in, the issue has been proven to rectify itself.

This incident has been resolved.

We have identified an issue and are continuing to monitor the problem

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.