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Accredible is currently Operational

Last checked 2025-06-14T13:32:49.472Z from Accredible's official status page

Historical record of incidents for Accredible

Jun 6, 2025

Report: "Spotlight Directory page is not loading"

Last update 2025-06-06T15:03:30.052Z

resolved2025-06-06T15:03:30.042Z

Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

May 3, 2025

Report: "Planned Analytics Service Maintenance (US and EU)"

Last update 2025-05-03T23:00:00.000Z

In progress2025-05-03T23:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-03T00:00:00.000Z

We will be undergoing scheduled maintenance during this time.

Jan 22, 2025

Report: "Email delivery delays"

Last update 2025-01-22T10:41:12.008Z

resolved2025-01-08T13:28:31.619Z

This incident has been resolved.

identified2025-01-08T12:36:04.996Z

We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

Jan 6, 2025

Report: "Recipient Activity page is not loading"

Last update 2025-01-06T13:47:25.497Z

resolved2025-01-06T13:47:25.481Z

This incident has been resolved.

monitoring2025-01-06T13:45:51.973Z

A fix has been implemented and we are monitoring the results.

identified2025-01-06T13:30:45.254Z

The issue has been identified and a fix is being implemented.

investigating2025-01-06T13:23:20.316Z

We are continuing to investigate this issue.

investigating2025-01-06T13:19:53.834Z

We are continuing to investigate this issue.

investigating2025-01-06T13:19:31.570Z

We are currently investigating this issue.

Nov 20, 2024

Report: "Partial outage"

Last update 2024-11-20T18:00:22.073Z

resolved2024-11-20T18:00:22.055Z

This incident has been resolved.

monitoring2024-11-20T17:52:33.272Z

A fix has been implemented and we are monitoring the results.

identified2024-11-20T14:48:10.224Z

We have partial outage - Some users are not able to access analytics

Report: "Insights Analytics Outage on US Region"

Last update 2024-11-20T11:43:30.229Z

resolved2024-11-20T11:43:30.214Z

This incident has been resolved.

monitoring2024-11-20T10:20:29.223Z

We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

investigating2024-11-20T10:19:13.445Z

We are continuing to investigate this issue.

investigating2024-11-20T10:06:16.257Z

We are currently investigating this issue.

Nov 14, 2024

Report: "Email delivery delays"

Last update 2024-11-14T20:27:19.174Z

resolved2024-11-14T20:27:19.160Z

This incident has been resolved.

identified2024-11-14T17:08:40.637Z

We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

identified2024-11-14T16:45:59.807Z

The issue has been identified and a fix is being implemented.

Nov 6, 2024

Report: "Slow running background jobs"

Last update 2024-11-06T21:11:17.204Z

resolved2024-11-06T21:11:17.189Z

This incident has been resolved.

monitoring2024-11-06T20:07:04.614Z

We are seeing delays in background processing such as email delivery.

Report: "Analytics Service (EU Region) Disruption"

Last update 2024-11-06T16:13:35.560Z

resolved2024-11-06T16:13:35.545Z

This incident has been resolved.

monitoring2024-11-06T15:47:39.470Z

A fix has been implemented and we are monitoring the results.

identified2024-11-06T15:32:06.191Z

The issue has been identified and a fix is being implemented.

investigating2024-11-06T15:14:57.450Z

We are currently investigating this issue.

Oct 8, 2024

Report: "System outage"

Last update 2024-10-08T15:50:15.075Z

resolved2024-10-08T15:50:15.058Z

This incident has been resolved.

monitoring2024-10-08T15:50:05.217Z

We are continuing to monitor for any further issues.

monitoring2024-10-08T13:55:40.518Z

We are continuing to monitor for any further issues.

monitoring2024-10-08T13:50:27.583Z

We are continuing to monitor for any further issues.

monitoring2024-10-08T13:23:34.527Z

We are continuing to monitor for any further issues.

monitoring2024-10-08T12:49:39.811Z

A fix has been implemented and we are monitoring the results.

investigating2024-10-08T12:40:37.492Z

We are currently investigating this issue.

Jun 26, 2024

Report: "Degraded Performance on US Platform"

Last update 2024-06-26T16:26:19.263Z

resolved2024-06-26T16:26:19.245Z

This incident has been resolved.

monitoring2024-06-26T15:58:58.013Z

A fix has been implemented and we are monitoring the results.

identified2024-06-26T15:12:05.633Z

The issue has been identified and a fix is being implemented.

investigating2024-06-26T14:44:04.209Z

We are currently investigating this issue.

Jun 20, 2024

Report: "PDF Renderer Outage"

Last update 2024-06-20T04:57:13.941Z

resolved2024-06-20T04:57:13.926Z

This incident has been resolved.

investigating2024-06-20T04:56:39.217Z

We are continuing to investigate this issue.

investigating2024-06-20T04:39:15.199Z

We are continuing to investigate this issue.

investigating2024-06-20T02:13:29.635Z

We are currently investigating this issue.

Dec 15, 2023

Report: "Degraded Performance"

Last update 2023-12-15T17:01:42.463Z

resolved2023-12-15T17:01:42.445Z

This incident has been resolved.

monitoring2023-12-15T16:42:43.304Z

A fix has been implemented and we are monitoring the results.

identified2023-12-15T16:22:21.349Z

The issue has been identified and a fix is being implemented.

investigating2023-12-15T16:14:05.469Z

We are currently investigating this issue.

Mar 9, 2023

Report: "Disruption for EU Analytics Service"

Last update 2023-03-09T17:08:54.654Z

resolved2023-03-09T17:08:54.639Z

This incident has been resolved.

monitoring2023-03-09T16:48:18.020Z

A fix has been implemented and we are monitoring the results. Data that became out of sync during the partial outage is being restored gradually.

identified2023-03-09T14:34:17.440Z

We are continuing to progress with a fix for this issue.

identified2023-03-09T11:02:03.424Z

The issue has been identified and we are working on implementing a fix.

investigating2023-03-09T10:24:31.034Z

We are currently investigating this issue.

Dec 1, 2022

Report: "Slow Response Times"

Last update 2022-12-01T11:12:58.436Z

resolved2022-12-01T11:12:58.420Z

This incident has been resolved.

monitoring2022-12-01T11:10:50.128Z

A fix has been implemented and we are monitoring the results.

identified2022-12-01T10:44:59.662Z

The issue has been identified and a fix is being implemented.

investigating2022-12-01T10:28:32.907Z

We are investigating an increase in response times.

Nov 29, 2022

Report: "Background jobs are taking a long time to process - USA"

Last update 2022-11-29T19:54:25.724Z

resolved2022-11-29T19:54:25.705Z

This incident has been resolved.

monitoring2022-11-29T19:43:32.914Z

A fix has been implemented and we are monitoring the results.

identified2022-11-29T17:48:03.972Z

The issue has been identified and a fix is being implemented.

investigating2022-11-29T17:17:11.957Z

We are investigating an issue causing background jobs to process more slowly than usual in the US region.

Nov 7, 2022

Report: "Service disruption"

Last update 2022-11-07T11:48:55.350Z

resolved2022-11-07T11:48:55.335Z

This incident has been resolved.

monitoring2022-11-07T11:38:02.862Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-07T11:08:14.985Z

We are currently investigating this issue.

Oct 31, 2022

Report: "Analytics Service Disruption"

Last update 2022-10-31T17:31:43.348Z

resolved2022-10-31T17:31:43.334Z

This incident has been resolved.

monitoring2022-10-31T16:47:55.805Z

A fix has been implemented and we are monitoring the results.

identified2022-10-31T16:26:12.067Z

The issue has been identified and we are working on the fix.

investigating2022-10-31T16:03:57.683Z

We are investigating an issue with the Analytics Service failing to fully load.

Sep 23, 2022

Report: "Partial Outage on EU Accounts"

Last update 2022-09-23T14:53:44.324Z

resolved2022-09-23T14:53:44.312Z

This incident has been resolved.

monitoring2022-09-23T14:13:55.220Z

A fix has been implemented and we are monitoring the results.

identified2022-09-23T13:25:43.711Z

The issue has been identified and a fix is being implemented.

investigating2022-09-23T12:53:41.111Z

We are currently experiencing a partial outage of accounts hosted on our EU server. This includes the creation of new groups or designs, or loading of the credentials page.

Aug 28, 2022

Report: "Planned Maintenane"

Last update 2022-08-28T09:16:16.151Z

resolved2022-08-28T09:16:16.139Z

This incident has been resolved.

monitoring2022-08-28T09:15:58.810Z

A fix has been implemented and we are monitoring the results.

identified2022-08-28T08:01:36.701Z

The issue has been identified and a fix is being implemented.

Aug 18, 2022

Report: "Background jobs delayed"

Last update 2022-08-18T18:29:11.130Z

resolved2022-08-18T18:29:11.115Z

This incident has been resolved.

monitoring2022-08-18T15:38:18.969Z

Platform is stable now, we're monitoring.

investigating2022-08-18T14:37:03.704Z

We are investigating an issue where our background jobs, such as email delivery are taking a very long time to process.

Aug 16, 2022

Report: "EU Analytics Service Issues"

Last update 2022-08-16T10:12:32.823Z

resolved2022-08-16T10:12:32.809Z

The incident has been resolved.

monitoring2022-08-16T10:04:13.134Z

A fix has been completed and we are monitoring the results.

identified2022-08-16T09:55:36.869Z

Our Engineers have identified an issue with the Analytics service in the EU Region only, and a fix is being implemented.

Jul 5, 2022

Report: "Degraded performance"

Last update 2022-07-05T21:14:48.804Z

resolved2022-07-05T21:14:48.786Z

This incident has been resolved.

investigating2022-07-05T18:37:37.342Z

We are currently investigating this issue.

Jun 30, 2022

Report: "Degraded performance"

Last update 2022-06-30T21:38:38.576Z

resolved2022-06-30T21:38:38.561Z

This incident has been resolved.

monitoring2022-06-30T21:25:49.725Z

A fix has been implemented and we are monitoring the results.

investigating2022-06-30T21:00:44.666Z

We are continuing to investigate this issue.

investigating2022-06-30T20:42:00.297Z

We are continuing to investigate this issue.

investigating2022-06-30T17:53:29.970Z

We are currently investigating this issue.

Report: "Service disruption"

Last update 2022-06-30T14:21:52.647Z

resolved2022-06-30T14:21:52.633Z

This incident has been resolved.

monitoring2022-06-30T14:15:52.377Z

A fix has been implemented and we are monitoring the results.

identified2022-06-30T14:04:16.989Z

We are continuing to work on a fix for this issue.

identified2022-06-30T13:53:30.420Z

We are continuing to work on a fix for this issue.

identified2022-06-30T13:50:45.828Z

We are continuing to work on a fix for this issue.

identified2022-06-30T13:21:07.345Z

We are continuing to work on a fix for this issue.

identified2022-06-30T13:10:27.206Z

The issue has been identified and a fix is being implemented.

investigating2022-06-30T12:52:22.724Z

We are currently investigating this issue.

Jun 19, 2022

Report: "Planned Maintenance"

Last update 2022-06-19T09:11:47.686Z

resolved2022-06-19T09:11:47.671Z

This incident has been resolved.

monitoring2022-06-19T09:01:24.956Z

Maintenance completed, monitoring.

identified2022-06-19T08:52:48.786Z

EU maintenance completed, US ongoing.

identified2022-06-19T08:05:13.933Z

Maintenance work has begun, and is in progress.

identified2022-06-19T08:02:14.108Z

We are continuing to work on a fix for this issue.

identified2022-06-19T08:01:47.408Z

The issue has been identified and a fix is being implemented.

May 20, 2022

Report: "Service Disruption"

Last update 2022-05-20T17:53:53.744Z

resolved2022-05-20T17:53:53.727Z

This incident has been resolved.

monitoring2022-05-20T17:37:46.966Z

We're monitoring performance.

investigating2022-05-20T16:28:52.679Z

We are currently investigating this issue.

Mar 9, 2022

Report: "Netlify service issues causing disruption"

Last update 2022-03-09T16:07:24.933Z

resolved2022-03-09T16:07:24.912Z

This incident has been resolved.

monitoring2022-03-09T15:45:20.239Z

Netlify continue to stabilize service and we're seeing most errors resolved, but continue to monitor the situation.

identified2022-03-09T15:07:15.916Z

We're seeing service disruption due to a downstream service provider.

Jan 31, 2022

Report: "Wallet Pass Service Outage"

Last update 2022-01-31T11:53:03.811Z

resolved2022-01-31T11:53:03.795Z

This incident has been resolved.

investigating2022-01-31T11:47:28.594Z

We are currently investigating this issue.

Jan 11, 2022

Report: "Group Function Currently Affected"

Last update 2022-01-11T14:28:08.131Z

resolved2022-01-11T14:28:08.117Z

This incident has been resolved.

investigating2022-01-11T14:14:26.528Z

We are continuing to investigate this issue.

investigating2022-01-11T14:10:48.951Z

We are currently investigating an issue with accessing group functions within the ACMS Dashboard.

Dec 20, 2021

Report: "Third party service partial outage"

Last update 2021-12-20T19:10:58.367Z

resolved2021-12-20T19:10:58.351Z

This incident has been resolved.

monitoring2021-12-20T19:08:29.765Z

Netlify are having a partial outage, affecting all regions of their CDN.

Nov 12, 2021

Report: "Degraded Service to the Analytics Dashboard"

Last update 2021-11-12T11:30:59.013Z

resolved2021-11-12T11:30:58.995Z

This issue with the Analytics dashboard has now been resolved.

monitoring2021-11-12T10:57:58.711Z

A fix has been implemented and we are monitoring the results.

identified2021-11-09T18:59:52.099Z

The issue has been identified and a fix is being implemented.

investigating2021-11-09T18:57:51.112Z

We are currently investigating this issue.

Nov 10, 2021

Report: "Temporary Outage on US Region"

Last update 2021-11-10T14:19:49.317Z

resolved2021-11-10T14:16:56.000Z

Accredible experienced a temporary outage on all US components between 14:07 and 14:16 UTC.

Nov 3, 2021

Report: "Delays Creating New Credentials and Groups in Accredible"

Last update 2021-11-03T13:06:34.528Z

resolved2021-11-03T13:06:34.514Z

This incident has been resolved.

monitoring2021-11-03T12:37:41.194Z

All components are now operational, but we are continuing to monitor the issue.

identified2021-11-03T12:30:48.915Z

The issue has been identified and a fix is being implemented.

investigating2021-11-03T12:29:41.109Z

We are continuing to investigate this issue.

investigating2021-11-03T12:29:21.099Z

We are currently investgiating an issue in the Accredible platform that is causing issues with creating new credentials and groups.

Jul 14, 2021

Report: "Dashboard Login not working"

Last update 2021-07-14T19:05:22.220Z

resolved2021-07-14T19:05:22.206Z

This incident has been resolved.

identified2021-07-14T17:57:39.606Z

The issue has been identified and a fix is being implemented.

Apr 28, 2021

Report: "Partial outage"

Last update 2021-04-28T12:45:40.679Z

resolved2021-04-28T12:45:40.663Z

This incident has been resolved.

investigating2021-04-28T12:44:24.854Z

We are continuing to investigate this issue.

investigating2021-04-28T12:36:47.110Z

We are currently investigating this issue.

Mar 29, 2021

Report: "Service Disruption"

Last update 2021-03-29T12:38:41.526Z

resolved2021-03-29T12:38:41.513Z

This incident has been resolved.

monitoring2021-03-29T12:34:34.362Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-29T12:29:13.319Z

We are currently investigating this issue.

Mar 24, 2021

Report: "Service Disruption"

Last update 2021-03-24T18:19:57.765Z

resolved2021-03-24T18:19:57.752Z

This incident has been resolved. The issue was with a downstream provider, which has now been resolved. We are monitoring the situation.

investigating2021-03-24T17:46:11.632Z

We are continuing to investigate this issue.

investigating2021-03-24T17:42:02.768Z

We are currently investigating this issue.

Feb 18, 2021

Report: "Degraded Performace"

Last update 2021-02-18T16:34:38.519Z

resolved2021-02-18T16:30:02.000Z

This incident has been resolved.

identified2021-02-18T16:29:03.000Z

We are continuing to work on a fix for this issue.

identified2021-02-18T16:21:48.000Z

We are currently experiencing degraded performance with the product, this issue is occurring with our domain provider, and we are currently

Dec 9, 2020

Report: "US API is Currently Down"

Last update 2020-12-09T17:56:09.091Z

resolved2020-12-09T16:47:55.742Z

This incident has been resolved.

investigating2020-12-09T16:28:02.784Z

The US API is currently down. We are investigating this issue now.

Report: "Degradation in Performance"

Last update 2020-12-09T16:54:05.527Z

resolved2020-12-09T16:54:05.516Z

This incident has been resolved.

investigating2020-12-09T16:17:00.569Z

We are currently investigating a degradation in performance.

Oct 8, 2020

Report: "Service Provider is Down - Render Certificate"

Last update 2020-10-08T19:13:36.376Z

resolved2020-10-08T19:13:36.359Z

This incident has been resolved.

monitoring2020-10-08T19:09:56.677Z

A fix has been implemented by Netlify and we are monitoring the results.

identified2020-10-08T19:00:54.158Z

Our service provider Netlify is experiencing a partial outage affecting our services intermittently. Some pages are failing to load for the Dashboard and the Rendering Service.

investigating2020-10-08T18:59:26.416Z

We are currently investigating an issue with our service provider which is affecting the US Render Certificate.

Sep 16, 2020

Report: "Service Distruption"

Last update 2020-09-16T11:19:55.627Z

resolved2020-09-16T11:18:08.000Z

Issue with EU Api and Credential Display has been resolved.

investigating2020-09-16T11:06:24.486Z

EU Api and Credential Display are currently down. Accredible is now investigating.

Aug 31, 2020

Report: "Service Disruption"

Last update 2020-08-31T14:26:25.976Z

resolved2020-08-31T14:26:25.958Z

This incident has been resolved.

monitoring2020-08-31T14:07:58.096Z

A fix has been implemented and we are monitoring the results.

identified2020-08-31T14:03:32.622Z

The issue has been identified and a fix is being implemented.

Aug 28, 2020

Report: "Service Disruption"

Last update 2020-08-28T23:13:48.471Z

resolved2020-08-28T23:13:48.460Z

This incident has been resolved.

monitoring2020-08-28T22:41:59.308Z

We're monitoring.

investigating2020-08-28T22:40:29.535Z

We are continuing to investigate this issue.

investigating2020-08-28T22:40:17.239Z

We are currently investigating a major outage.

Jul 14, 2020

Report: "Background Jobs aren't processing"

Last update 2020-07-14T09:50:39.689Z

resolved2020-07-14T09:50:39.676Z

Background jobs are processing again, the issue is resolved.

identified2020-07-14T09:34:06.734Z

We have identified the issue and are working on a fix.

May 8, 2020

Report: "Service Disruption"

Last update 2020-05-08T17:15:30.808Z

resolved2020-05-08T17:15:30.792Z

This incident has been resolved.

monitoring2020-05-08T17:07:04.588Z

We're monitoring the situation.

investigating2020-05-08T17:00:54.219Z

We are currently investigating this issue.

Apr 29, 2020

Report: "Service Performance Degradation"

Last update 2020-04-29T10:20:09.591Z

resolved2020-04-29T10:20:09.574Z

This incident has been resolved.

monitoring2020-04-29T10:16:52.192Z

A fix has been implemented and we're monitoring.

investigating2020-04-29T09:41:33.973Z

We're still seeing performance issues, please disregard the previous update.

Report: "Service Performance Degredation"

Last update 2020-04-29T09:38:54.235Z

resolved2020-04-29T09:38:54.217Z

Performance has returned to normal.

investigating2020-04-29T09:16:47.518Z

We are continuing to investigate this issue.

investigating2020-04-29T09:09:35.929Z

We're seeing poor service performance and are investigating.

Apr 27, 2020

Report: "Degraded API performance"

Last update 2020-04-27T11:50:47.943Z

resolved2020-04-27T11:50:47.926Z

This incident has been resolved.

identified2020-04-27T11:01:16.425Z

We're seeing degraded API performance and are working on a fix.

Mar 1, 2020

Report: "Planned Maintenance"

Last update 2020-03-01T09:59:35.170Z

resolved2020-03-01T09:59:35.155Z

Maintenance downtime completed.

identified2020-03-01T09:19:55.238Z

The issue has been identified and a fix is being implemented.

Jan 10, 2020

Report: "Some Web Properties Down"

Last update 2020-01-10T16:22:00.909Z

resolved2020-01-10T16:22:00.890Z

This incident has been resolved.

monitoring2020-01-10T16:18:09.498Z

Web properties are resolving in most regions - we're monitoring.

identified2020-01-10T16:14:42.870Z

We are seeing an issue with Netlify, our downstream provider which means our domains aren't always resolving.