Is ABC Trainerize Down Right Now? Check if there is a current outage ongoing.

We are continuing to investigate this issue.

We're currently investigating an issue where message notifications (email and mobile push) are not being delivered. We appologize for the inconvenience and we will share updates as they become available.

We've successfully resolved the issue with MyFitnessPal. The fix will apply automatically, ensuring a smooth experience for you and your clients. We're currently monitoring the situation to ensure everything remains stable. Thank you for your patience and understanding throughout this process. If you encounter any further issues or have any questions, please reach out to our support team at help@trainerize.com.

The issue has been identified and a fix is being implemented.

We're currently experiencing an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. This persists beyond hitting the "Sync Now" button used to manually sync meals. Our team is aware and actively investigating and working on a fix. We apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated. Thank you! For real-time updates, please visit: https://status.trainerize.com

The issue has been resolved. ABC Trainerize is back up and running! We apologize for any inconveniences and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at help@trainerize.com.

✅ Our team has implemented a fix and we are monitoring. Please let us know if you continue to experience any issues. Thank you and we apologize for any inconvenience with the web app tonight.

We are continuing to investigate this issue.

⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!

This issue is now resolved.

Hi everyone, our team has restored access and the web and mobile platforms are fully operational. We are still investigating the root cause. Thank you for your patience tonight! Team ABC Trainerize.

⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!

Hi everyone, this issue has been resolved! We appreciate the patience as our team worked to restore the service. Thank you!

Our team has successfully restored service and is actively monitoring performance. We will provide further updates as needed. Thank you for your patience!

⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!

This incident has been resolved.

We have identified the root cause and implemented a fix to address it. All features are now back online and accessible. Thank you for the patience while we worked to resolve this issue!

We are still actively investigating to determine the root cause of these issues. Thank you to everyone who has reached out to let us know! We will continue to post updates here.

We are aware of reports that users are having issues with the Calendar & Timeline not loading. This is impacting visibility to activities, meals and summaries. Our team is aware and actively investigating. Thank you for the patience!

Thanks to the improvements we made during yesterday’s maintenance, we’ve seen significant performance enhancements, and we have decided that a database maintenance is no longer required tonight! What this means for you: ✔️ No downtime tonight – ABC Trainerize will remain fully accessible on web & mobile. ✔️ We’re continuing to monitor and assess further improvements. ✔️ If a database upgrade is needed at a later time, we’ll schedule it in the coming weeks and keep you informed well in advance.

We are aware that some users are experiencing performance and slowness issues over the past few days. Our team has been hard at work identifying the root cause, and we’ve implemented a fix that we expect will fully resolve these issues by Wednesday, February 26th. You can stay updated online by subscribing to this page! We truly apologize for any inconvenience this may have caused. We’re taking steps to ensure this doesn’t happen again in the future. Thank you for your patience and understanding!

This incident has been resolved.

We have implemented a fix and are testing. Users should be able to login without issue.

We have identified the root cause and are working on a fix.

We are continuing to investigate this issue.

We are aware of reports of users being unable to login to the ABC Trainerize platform both from the web and in app. We are actively investigating and will provide updates as we have them! We apologize for the interruption.

This incident has been resolved.

We have identified the root cause and implemented a fix! We appreciate your patience while we investigated.

We are aware that some users are having issues logging in and reports of challenges with certain portions of the platform not loading and/or acting inconsistently. We are actively investigating!

This incident has been resolved.

We are continuing to monitor for any further issues.

If have implemented a fix and all functions from the web have been restored! Thank you for your patience while we worked to get everything back to normal.

We have identified the root cause and are working on a fix! As a workaround you can get to your programs, etc. directly: 1. Log into your account from the web 2. Go directly by using this sub url with your ABC Trainerize account. Example: https://<youraccount>.trainerize.com/app/programs -Master Programs: app/programs -Master Workouts: app/workouts -Exercises: app/ExerciseLibrary.aspx -Meals: app/meals -Foods: app/foods -Habits: app/habits

We are continuing to investigate this issue.

We are investigating reports that some users are unable to open folders/sections in the side navigation bar from the web including Master Workouts, Programs, and Appointments

This incident has been resolved.

We have identified the root cause and all users can now login successfully. Thank you for your patience while we investigated!

We are continuing to investigate. Users are now able to login, yet may continue to face degraded functionality and latency.

We are investigating reports of some users having challenges logging in to their accounts via the web. We are actively investigating.

We have confirmed that all is well again. Progress photos and reports can be successfully uploaded. Thank you for the patience as we investigated and resolved this issue.

We have determined the root cause and have implemented a fix. All is back to normal! If you are still experiencing challenges please reach out at https://help.trainerize.com

We are investigating reports of users not being able to upload progress photos and reports. Our engineering teams are on it! We will share further updates here as we work towards a resolution.

This incident has been resolved.

We have rolled back the changes introduced by CrowdStrike and have returned to normal operations! Thank you again for the all the patience as we worked to solve this issue.

We have implemented a series of fixes that have improved performance. We are continuing to test and will provide further updates shortly.

We continue to work towards a resolution. We will provide further updates as we have them.

Thank you for your continued patience. We are still working towards a resolution.

We are continuing to work on bringing ABC Trainerize back up and reverse the impacts from CrowdStrike. While we do not currently have an ETA, we have all hands on deck working to resolve this as quickly as we can. Thank you for your patience!

The issue has been identified and a fix is being implemented.

Due to an unexpected impact from CrowdStrike, a third party provider we use, both our web and apps are currently experiencing server errors. We are working diligently to back out the changes and will provide further updates as we have them.

We have resolved the root cause of the issue and all users are now able to login successfully. If you are still facing challenges please clear your browser cache and try again.

A fix has been implemented and we are monitoring the results.

We are aware of an issue effecting users attempting to login to their ABC Trainerize accounts from the web. We are actively investigating and will provide updates as we have them. Note, this does not impact any mobile (Google or Apple) users.

This incident has been resolved.

We have implemented a fix and are monitoring.

We are continuing to investigate this issue.

We are aware that some users are seeing slow loading times and that some aspects of the platform are not loading. We are actively investigating and will share updates as we have them.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating reports that emails generated by the ABC Trainerize platform such as password resets and client invites are not sending. We are actively investigating and will update here as we progress!

This incident has been resolved.

We have identified the root cause. All users should be able to login and use the platform as expected. We will continue to monitor.

We are aware that some users are seeing slow loading and unresponsiveness. We are actively investigating and will provide updates as we know more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've recently received reports regarding slow loading times on our platform. Our dedicated team is actively investigating the issue to ensure a swift resolution and restore optimal performance. We understand the importance of a seamless experience, and we sincerely apologize for any inconvenience caused. Your patience and cooperation during this time are greatly appreciated. Please rest assured that we're working diligently behind the scenes to address this matter promptly.

We've successfully resolved the issue with the mobile app freezing on ABC Trainerize and Pro CBA iOS apps . The fix will apply automatically upon launching or opening the app, ensuring a smooth experience for you and your clients. The latest version is 7.114.0 cp3. Additionally, upon further investigation, we found that there was a bug with the Apple HealthKit sync for some users. As part of the fix, the Apple HealthKit should now sync properly without any issues. We're currently monitoring the situation closely to ensure everything remains stable. Thank you for your patience and understanding throughout this process. If you encounter any further issues or have any questions, don't hesitate to reach out to our support team. We're here to help!

We're currently experiencing a partial service interruption on the ABC Trainerize mobile app, affecting some customers. If you or your clients are encountering issues with the app freezing, please delete the app and redownload. This issue currently appears to be impacting some users on the ABC Trainerize and Pro CBA apps on iOS only (version 7.114.0). Our team is actively working to resolve this as quickly as possible. Your patience and understanding are greatly appreciated as we work to get things back online smoothly. We'll keep you updated on any status changes. Thank you.

This incident has been resolved. Thank you for your patience while our teams worked toward a resolution.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Users attempting to log into ABC Trainerize via a web browser may be experiencing difficulties. We are actively investigating. We apologize for any inconvenience this may cause and want to assure you that we are taking all necessary steps to rectify the issue. In the meantime, we ask that you monitor our status page alerts for the most up-to-date information on the situation.

We have now resolved the issue regarding app delays and unresponsiveness, as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.

Our team has implemented a solution regarding the initial outage for some customers as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We will continue to monitor the the app's performance. If you are still running into any issues, please reach out to our support team. Apologies for any inconveniences, thank you for your understanding.

Our team is implementing a solution, and we are currently assessing the app's performance. We are investigating a few reports indicating performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We regret any inconvenience caused and assure you that we are actively working on resolving this issue. Thank you for your understanding!

Our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app for certain customers. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.

This incident has been resolved.

Hello everyone, our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.

Hi everyone, we've resolved the issue regarding the MyFitnessPal meal diary data sync and have an alternative solution if you’re still having trouble viewing clients’ meal diary details. In our latest efforts, we've fine-tuned the backend of our MyFitnessPal integration so that you can once again view those key meal diary details right from the app. Your clients will need to disconnect and reconnect their MyFitnessPal account. However, we do have to acknowledge that this may be a temporary solution due to ongoing data limitations beyond our control, and some of you may still face difficulties accessing meal details. 🆕 That’s why, in addition to these upgrades, our team has worked to develop an alternative solution to help you achieve the same goal: quickly viewing your clients' meal details from MyFitnessPal. If you are not able to see the meal diary in app, you can now also access your clients' meal diary details for the day through a direct link that takes you to their public profile on MyFitnessPal. This direct link is now available both on our web and mobile apps and it makes it super easy to access the information. Check out this help article for step-by-step instructions: https://help.trainerize.com/hc/en-us/articles/20288270919572 Thank you for your patience as we worked on resolving this issue. If you are still having trouble, please do not hesitate to contact our team at https://help.trainerize.com/hc/en-us/requests/new for more help. Check out the link below for more details 👇 https://resources.trainerize.com/myfitnesspal-integration-meal-diary-sync-issue-email-2

Here's the latest update regarding the MyFitnessPal meal diary data sync issue. Learn more about the situation, our response, and the available options for you in the below link 👇 https://resources.trainerize.com/myfitnesspal-integration-meal-diary-sync-issue We understand the significance of this integration sync in your coaching service. We want to reiterate our commitment to finding a solution that provides the same result of allowing you to view meal details from MyFitnessPal. We'll share an update on our progress on this shortly. We appreciate your patience and understanding as we navigate this situation.

Hi everyone, here’s the latest update on the reports that we have been receiving regarding the MyFitnessPal integration not syncing meal data for some clients. Those experiencing this sync issue are currently unable to see client’s meal details that are normally pulled from MyFitnesPal. This issue cannot be corrected by having client’s manually sync meal diary data from their accounts. Please note this issue does not impact the sync of client’s tracked calorie and macro data, nor does it affect ABC Trainerize in-app meal tracking. So your clients won’t experience any disruption as they work to hit their daily nutrition goals. We will continue to investigate and work toward a solution– more information will be provided as our investigation progresses. Thank you!

Hi everyone, we have been receiving reports that the MyFitnessPal integration is not syncing meal data for some clients. This sync issue impacts meal details only, and not calorie or macro data. If your client’s complete nutrion data is not syncing, please have them follow these steps and sync the meal information manually. They can do this by going in the app and hitting the More tab (3 dots on the bottom right corner of the app) > Selecting MyFitnessPal > Selecting Ensure Diary Syncing is enabled -> then lastly, hitting Sync Now. For more troubleshooting instructions, please see this MyFitnessPal Troubleshooting Article We will continue to monitor and investigate the sync issue on our end and update once we have more information. Thank you!

This incident has been resolved.

Hello everyone, our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.

This incident has been resolved.

Our team has refreshed the database queries, and we’re monitoring app performance.

Hello all, our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.

We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login. We have since deployed a fix for those affected. This issue has now been resolved. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.

We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login.

Our team is actively investigating an issue impacting some customers and clients, involving sessions ending on the web and mobile apps, forcing logouts and the inability to login. We apologize for any inconvenience. We'll keep you updated on our progress. Thank you for your patience!

Update at 10:35pm PST: ✅ All systems go! Trainerize is back online Thank you for your patience as we worked to bring the platform back up. We appreciate your support and we sincerely apologize for any inconvenience this may have caused to you and clients using the app during the time. 🙏

⚠️ Trainerize is currently experiencing an unexpected outage. We apologize for the inconvenience and want you to know we are working hard to get things back online as fast as possible. We'll keep you posted on any status changes. Thanks for your patience.

We've identified the issue related to a bug in our system that caused blank pages appearing on the web app for some customers and have since deployed a fix for those affected. This issue has now been resolved. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.

Our team is actively investigating blank pages showing up intermittently in our web app for certain customers. Apologies for any inconvenience. We'll keep you updated on our progress. Thank you for your patience!

Hi everyone, we are happy to announce that the recent issue with being unable to download the ABC Trainerize app from the Apple App Store has been successfully resolved and the app is once again available for download on the Apple App Store. For those with Pro custom branded app icons, your clients will temporarily see the new ABC Trainerize icon on their iOS app. Our team will also continue to prioritize investigating a new way to move forward with all the custom branded app icons without posing any risk to the app overall when it comes to being downloaded from the Apple App Store and to ensure that your coaching business experiences as little disruption as possible. Thanks for your patience! ABC Trainerize

Latest Update on the Apple App Store download issue. While we've been working with the team at Apple to sort this glitch from their side, we don’t anticipate their team to provide the necessary fix fast enough. We know how critical it is to have your app available for download to be able to coach your clients, which is why we’re falling on our Plan B of submitting an alternate app build to Apple to accelerate a solution. Plan B: Alternate App Build: We're currently in the process of resubmitting the app to Apple with a new build that addresses the custom branded app icons issue. However, this option does require us to temporarily remove all the existing Pro custom branded app icons from this build. We understand that this solution isn’t ideal for those who have a Pro CBA, and we will do our best to come up with a solution as soon as possible, but for the time being, we believe this is the best option. This option ensures that the app will be available for everyone to download and use, while also allowing everyone to update to the latest ABC Trainerize version of the app that contains a lot of fixes and improvements. ⏭️ What’s next: Once we’ve submitted our iOS build to Apple for approval, the timeframe for when it’ll be approved is entirely up to Apple’s process. Meaning, we can’t guarantee how long it’ll take for it to be approved and when the fix will be made. In the background, our team will prioritize investigating a new way to move forward with all the custom app icons without posing any risk to the app overall when it comes to being downloaded from the Apple App Store and to ensure that your coaching business experiences as little disruption as possible. We want to extend our heartfelt apologies for any inconveniences this might have caused for you and your clients. Thank you for your patience and understanding as we solve this issue with Apple.

Update on the Apple App Store download issue. We are working with the Apple team to tackle the issue head-on. It's at the top of our priority list, as we fully understand the impact of the issue and the importance of the fixes for your coaching business. Possible Cause of Issue: Upon further investigation from our them, the issue seems to be connected with the numerous custom branded app icons that were included in the latest Apple app store build. While we're working with Apple to sort this out, we've outlined two potential pathways to accelerate a solution: Waiting for Apple's Magic: We're currently in discussions with Apple to solve the glitch from their side. If we receive Apple’s approval in the next hour or two, the new app will be available for everyone with all the latest fixes, including the custom branded app icons. Plan B: Alternate App Build: As a safeguard, if Apple isn’t able to solve on their end, we've also started exploring the option of resubmitting the app with a new build that addresses the custom branded app icons issue. This would ensure everyone will get access the latest fixes and the ability to download and use the ABC Trainerize version of the app. However, this option does require us to temporarily remove all existing Pro custom branded app icons. We'll share updates as they become available. We appreciate your patience and understanding as we work towards a fix to this situation.

You and your clients may come across an issue with downloading the latest version of the ABC Trainerize app (v7.90.0) on the Apple App Store, as no download occurs. This is currently impacting the Trainerize iOS app and Pro CBA iOS apps, which means you and your clients are unable to download, update, and reinstall the app. Clients can continue to use the current version of the app that they have, and update the app when this issue is resolved to get access to the latest app updates. We are aware of this issue and are working on a fix with the Apple team to resolve this as soon as possible. Stay tuned for updates.

✅ FIXED: We identified that the unexpected slowness on our platform was due to server latency. We were able to isolate the root cause and all services are now back to normal. Please continue to report any issues and we will continue to monitor the situation. Thank you for your patience and understanding.

We've identified a cause to the app slowness issue and have implemented an initial fix. We will continue to monitor this issue. Please continue to report any signs of app slowness to us so we can continue to work through this together.

Just a heads up! Around 6:28am PST today we received reports that the ABC Trainerize app has been slow to load for some users. We are currently still investigating the main cause and will continue to report on this issue and implement a fix as soon as possible.

Hi everyone, thank you for your patience. The bug is now resolved. Our teams will continue to monitor, please let us know if you experience any other issues. Thank you!

We have restored access to the web and mobile apps and we are still working on the calendar fix, we hope to be ready with another update in a few minutes. We are sorry for the inconvenience. Thank you for your patience.

Hi everyone! We are currently experiencing an outage as we are working on releasing a fix for a bug related to Client’s Calendars after being subscribed to the Master Programs. We hope to restore access to the web and mobile apps as soon as possible and we will update as soon as possible. We are sorry for the inconvenience. Thank you for your patience. Visit and subscribe to our status page: https://status.trainerize.com/ for the latest status updates.

Workouts are disappearing from the Client's Calendar after being subscribed to the Master Program: The issue is happening if the new client is subscribed to the Master Program. The program shows up under the Training Phase Tab, but not in the Calendar. The content will disappear for any new program assigned to a client. Our team has investigated and worked to: - Apply a temporary fix and patch asap. This should resolve the issue temporarily for customers and clients currently experiencing this. -Release a full fix at the end of today. This should resolve the issue and prevent this from occurring again for customers and clients.

✅ FIXED: Hi everyone, the issue has been identified and has occurred during a regular maintenance platform update. Our team has restored access to the app, and we are currently monitoring app performance. Please let us know if you continue to experience any other issues. Thank you for your patience and we apologize for any disruption this may have brought to your coaching!

⚠️ Trainerize is currently experiencing an unexpected outage. We apologize for the inconvenience and want you to know we are working hard to get things back online as fast as possible. We'll keep you posted on any status changes. Thanks for your patience.

FIXED: Hi everyone, the client and trainer welcome email issue is now resolved, all the messages in the queue have been processed. Thank you for your patience!

🟡 Update: The email system powering trainer and client app welcome emails (Mailchimp Transactional) is now resolved. Our system is still processing the queue of emails. Hang tight, your clients will receive the welcome emails soon! Thanks for your patience.

⚠️ Hi friends! We are aware that the email system powering trainer and client app welcome emails(Mailchimp Transactional) is having an outage. We are monitoring this issue and your requests. The workaround is to set up clients via the set up link (Option 2 in the article): https://help.trainerize.com/hc/en-us/articles/208689166 For more information refer to the status on twitter: https://twitter.com/mandrillapp

Around Nov 28, 22:00 PM PST we started receiving reports that some customers couldn't login to the system, and over time more people reported slowness and login issues. We found one of the servers is down, and adding that server back resolved the issue. Root cause One of the servers went down. After investigating, we noticed that one of the server has failed. Resolution Putting the server back solved the outage issue.

Around 12:26 PM PST Trainerize web app (xxxx.trainerize.com) and Trainerize.com website (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 1:19 PM PST system performance returned to normal. Root cause AWS confirmed they had an outage during that period of time. Resolution Contacted AWS on support chat. And AWS claimed they fixed the issue. Our system went back to normal, 10 mins after they claimed the issue was resolved.

Around 10:08 AM PST Trainerize web app (xxxx.trainerize.com) and Trainerize Marketing site (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 11:32 AM PST system performance returned to normal. During this period of time there was about 12 mins the website was not accessible. Root cause We identified it’s the issue with our AWS web application load balancer, since all servers are running as normal. Resolution We decided to create a new load balancer and route all web applications traffic through the new load balancer which solved the problem.

FIXED ISSUE: Hi everyone, the app slowness has been resolved. Please continue reporting if you are experiencing any other issues with the app performance. Thank you!

Just a heads up! The Trainerize app may be slow to load for some users. We have identified a performance issue related to our nutrition service system that has affected the performance of the entire app. We have deployed a fix and we are currently monitoring it. Our apologies for the inconvenience! Please continue to report any issues as we hope to resolve this issue as soon as possible.

Hi everyone, this is resolved! We will continue monitoring this issue.

We are continuing to work on a fix for this issue.

We've identified this is probably related to a third party connection as other apps are having similar issues (Spotify, Waze, Pinterest, TikTok to name a few). Restarting the app twice is working for some of the apps. We'll let you know as soon as we have an update. Thanks for your patience.

Thanks for your patience everyone. We've determined that Android apps are not affected. We are still investigating the iOS apps and we will update you as soon as possible.

We are continuing to investigate this issue.

We are currently investigating an issue that is making some of the apps crash on launch. This is affecting the Trainerize Fitness app and several Custom Branded apps. We will be updating everyone as soon as possible.

This issue is now fixed.

We've identified and applied a fix to the issue. Our team is testing it we hope to have this resolved shortly.

Hi everyone, our team is looking into an issue following last night's product update. We've been getting reports that the account setup links in some of the welcome emails sent to new clients and trainers are not working as they should. Our team is working on this with utmost priority and we'll provide an update shortly. Thanks for your patience.

We are currently performing an unexpected server maintenance. We expect to be back online shortly. We're sorry for any inconvenience this may cause you and your clients. Please refer to our Facebook page for instant status updates. We apologize in advance for any inconvenience this may cause you and your clients. Please do not hesitate to reach out to us by submitting a support ticket if you have any questions.

We’re getting ready to release some BIG upgrades to the way you build workouts in Trainerize, but before we can do that we need to make some back-end updates. This means that on Thursday, October 11 at 10:00pm PT, you can expect a brief Trainerize outage for roughly 30 minutes. We apologize in advance for any inconvenience this may cause you and your clients. Please do not hesitate to reach out to us by submitting a support ticket if you have any questions.