A Bet A

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Historical record of incidents for A Bet A

Report: "SIS data feed outage - 03/06/25"

Last update
Resolved

We are pleased to advise that this issue has now been resolved and the SIS events should now be up to date once more. Thanks

Investigating

Please be advised that we are currently investigating an issue with the SIS data feed. We are in communications with SIS who are actively investigating this as a priority. Further updates to follow.

Report: "SIS data feed outage - 03/06/25"

Last update
resolved

We are pleased to advise that this issue has now been resolved and the SIS events should now be up to date once more. Thanks

investigating

Please be advised that we are currently investigating an issue with the SIS data feed. We are in communications with SIS who are actively investigating this as a priority. Further updates to follow.

Report: "Power Outage Affecting Data Feeds"

Last update
resolved

All data feeds have now been fully restored and brought up to date. Normal service has resumed. We appreciate your understanding during this interruption.

monitoring

Power has now been restored at the affected location. We are currently working to bring all data feeds up to date and ensure any missing data is delivered. Thank you for your patience.

identified

Good Morning, Please be advised that we are currently experiencing a power outage at the location where the following data feeds are hosted. As a result, your feed may be temporarily affected. -BTC Feed -BTC VIP Channel -Geoff Banks Feed -Tablet Licences Once power is restored, we will ensure that all missing data is transmitted to you as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

Report: "SIS Data Outage"

Last update
resolved

This incident has now been resolved and all SIS events are now up to date.

investigating

Please be advised that SIS are currently experiencing an SIS data outage. Their support teams are working to resolve the issue. Further updates to follow.

Report: "Delay in EP's."

Last update
resolved

This mornings issues have now been resolved and the early prices are available. We appreciate your patience during this time.

investigating

Good Morning, We are currently experiencing a communication issue between BTC and our server, which is preventing the delivery of early prices. BTC are aware of the problem and are investigating it as a priority. We will provide further updates as soon as more information becomes available. We appreciate your patience and understanding.

Report: "Delay With Horse Prices"

Last update
resolved

Today's horse prices are now available in the system. We appreciate your patience while we worked to resolve the earlier delay. Thank you for your understanding.

identified

Good Morning, We are currently experiencing a delay in receiving horse price data into the system this morning. Our team is actively working to resolve the issue, and we expect prices to be available as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience in the meantime.

Report: "Intermittent Gamstop Issues"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are aware of issues with Gamstop checks. We are in contact with them and investigating this issue.

Report: "Tote"

Last update
resolved

This incident has been resolved. You may need to log out of betty and back in to access.

investigating

We are investigating issues with the generation of todays tote file.

Report: "BTC data issues - 04/04/25"

Last update
resolved

This incident has now been resolved and today's early prices are now available. Thank you for your patience.

investigating

Please be aware that due to issues experienced this morning, early prices are not currently available. We are investigating and we will update you as soon as possible. Thank you for your patience.

Report: "Loss of feed - Byrnes"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Please be aware that Byrnes are currently experiencing issues with their server. No prices are available.

Report: "BTC data issues - 02/03/25"

Last update
resolved

This incident has now been resolved and today's early prices are now available.

investigating

Please be aware that due to issues experienced this morning, early prices are not currently available. We are investigating and we will update you as soon as possible. Thank you for your patience.

Report: "Loss of feed - BTC"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are aware of issues surround price updates for horses and football. We are investigating and will post an update as soon as possible. Your patience is appreciated.

Report: "BTC Data Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Please be aware that due to issues experienced this morning, early prices are not currently available. We are investigating and we will update you as soon as possible

Report: "BTC data feed delay"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

There are currently no early prices available, and events will not go off to time while we are investigating this issue.

Report: "SIS Musselburgh Issue"

Last update
resolved

This incident has now been resolved.

monitoring

SIS have identified and resolved their issues. ABETA will continue to monitor.

investigating

Good Afternoon, We are currently experiencing an issue with SIS that is impacting the Musselburgh feed. As we are not receiving an official feed at the moment, there may be delays with off-times and results. SIS has confirmed that they are actively investigating the issue. ABETA will make every effort to update the races as quickly as possible to prevent delayed settlements. Thank you for your patience and understanding.

Report: "No price updates for BTC feed"

Last update
resolved

This incident has been resolved.

monitoring

Prices are updating, and football prices are also updating, and events have been re-enabled. We will continue to monitor.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of issues surround price updates for horses and football. We are investigating and will post an update as soon as possible. Your patience is appreciated.

Report: "Phone Lines Down"

Last update
resolved

Our phone lines are now operational. We appreciate your patience and understanding.

investigating

We are currently experiencing issues with our phone lines, which are temporarily down. Our team is actively working to resolve the problem as soon as possible. In the meantime, if you need to reach us, please contact us via email at support@abeta.co.uk. We apologise for any inconvenience and appreciate your patience.

Report: "Loss of feed - BTC"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are aware of the issue affecting the BTC feed and want to assure you that we are working to resolve it as quickly as possible. We understand the importance of this and appreciate your patience while we focus on restoring full functionality. We will provide updates as soon as there is progress. Thank you for your understanding.

Report: "BTC Feed Issue"

Last update
resolved

This incident has now been resolved. We appreciate your patience and understanding.

monitoring

Early prices should now be available and we are continuing to monitor the feed closely.

identified

We are continuing to work on getting today's early prices available. We will provide further updates shortly.

identified

We have identified the issue and successfully implemented a fix. The backlogged data is now processing as expected. We will continue to monitor the situation and provide further updates as needed. Thank you for your patience.

investigating

We are actively investigating this issue and are working towards a resolution as quickly as possible. We will provide an update as soon as we have more information to share. Your patience and understanding are truly appreciated.

investigating

Good morning, We are aware of the issue affecting the BTC feed and want to assure you that we are working to resolve it as quickly as possible. We understand the importance of this and appreciate your patience while we focus on restoring full functionality. We will provide updates as soon as there is progress. Thank you for your understanding.

Report: "Byrnes power outage"

Last update
resolved

Power was restored around 7pm last night.

identified

Please be aware that the Byrnes office is currently experiencing a power outage. We will update once we have received confirmation of power being restored.

Report: "Delay to settlement of Australian Dogs"

Last update
resolved

This incident has been resolved.

identified

We have received the following from PA We would like to inform you that our provider informed us they currently experiencing a significant network outage. They are unable to result/pay races until this is resolved. Once the matter is resolved, result/pay races will be updated automatically.

Report: "Australian Dog Data Outage."

Last update
resolved

Tomorrow's data has been made available and will be published shortly.

investigating

Please see the most recent communication from the Australian data supplier: "Greetings, Regarding today’s global outage that affected wagering and data delivery, while connection has been re-established with the host, since today’s data was not produced from the beginning it seems it cannot be recovered, In order to be resent. Apologies for the inconvenience this might have caused. Secondly, regarding tomorrow’s races, there is no reason so far in order for the data not to come, although, we have no details for the external outage and what damage it might cause. If we have different updates, we will inform everyone as soon as possible, so actions can be taken."

investigating

Please be advised that there is a major P1 incident underway which is related to a global Microsoft/crowdstrike issue. Reports are that it’s impacting numerous business systems. We have been advised that data for Australian dogs is currently unavailable. Consequently, we have disabled meetings to prevent fraudulent activities. We will keep you updated with further information as it becomes available.

Report: "No Early Prices"

Last update
resolved

This incident has been resolved.

investigating

Early prices are not currently being applied to the Byrnes feed. We are investigating, and will update as soon as possible.

Report: "Loss of feed - Byrnes"

Last update
resolved

This incident has been resolved.

monitoring

Power has been restored to the site, and the feed has been reconencted with a period of monitoring to follow.

investigating

Byrnes are currently offlive, and are not receiving or sending a live data feed. Updates to follow.

Report: "SIS Feed issues"

Last update
resolved

This incident has been resolved.

monitoring

Please see the following update from SIS: "We have temporarily replaced our primary network provider with our alternative and are seeing SIS products and services returning to normal. We are continuing to monitor."

identified

SIS have identified an issue with with their internet connectivity, which is impacting "data, channels and streaming events." They are working to resolve this issue.

investigating

The outage is only affecting UK and Irish Racing. SIS have been contacted, and this issue is still being actively investigated.

investigating

We are currently investigating an issue with the SIS feed.

Report: "MailGun Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware that Mailgun is currently experiencing issues with "Login & Sending," which they are investigating. This may affect Request A Bet sites, potentially causing delays in request delivery.

Report: "Issue with top level server"

Last update
resolved

This incident has been resolved.

investigating

This issue has now been resolved. Thank your for your patience and understanding.

investigating

We are continuing to investigate this issue.

investigating

Good evening, Please be advised that we are experiencing issues with our data server. We are investigating this as a P1 issue. We will update you in due course. Apologies for the inconvenience.

Report: "David Byrne - Power Outage"

Last update
resolved

Power has been restored and data is currently catching up. Thank you for your patience.

investigating

Good Evening, We would like to inform you that there is a power outage affecting David Byrne's services and data feed at the moment. Once their power is restored, we will assure that data is promptly sent on. Apologies for the inconvenience caused.

Report: "BTC VIP data and prices delay."

Last update
resolved

This issue now appears to be resolved. Today's VIP events, BTC's Non-SIS Horse file (HGB01) and prices across all event files have now been sent. We would like to thank you again for your patience and understanding this morning.

monitoring

BTC appear to have implemented a fix and we are monitoring the results.

investigating

I would like to inform you that, regrettably, there has been an unforeseen delay in the delivery of today's VIP Events, BTC's Non-SIS File (HGB01) and BTC's Horse price data due to technical difficulties experienced by BTC. Once the data becomes available, we will promptly publish the corresponding event files directly into your systems, ensuring that you have access to the information you need without further delay. We apologise for any inconvenience this situation may have caused and thank you for your understanding.

Report: "Power outage - 17/08/23"

Last update
resolved

Please be advised that this incident has now been resolved following the power being restored. All events should now be up to date. Your patience and understanding is appreciated. Thank you

investigating

Please be advised that we are experiencing a power outage where our main data server is located. As a result of this, no board price updates or results will be coming through. We have an engineer on site who are assisting us in getting this resolved as quickly as possible. We apologise for the inconvenience caused and appreciate your patience at this time.

Report: "SIS Data outage"

Last update
resolved

Data is now back up to date

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing a data outage from SIS. We are investigating this issue as a P1.

Report: "Data Server Outage - 11/08/23"

Last update
resolved

This incident has now been resolved, the server is now back up and running after the third party hosting provider had an incident this evening The feed is now in the process of catching up. Thank you

investigating

Please be aware we are currently experiencing an issue with our data feed. The server is currently offline however we have raised this with the server hosts and hope to get this back up and running asap. Thank you for your patience and understanding.

Report: "Data server outage"

Last update
resolved

Good afternoon, After a period of monitoring, we can confirm that data is once more up to date.

investigating

UPDATE: Our supplier is investigating this issue alongside us a a priority.

investigating

We are currently experiencing issues with our main data server. We are investigating this issue as a P1 case.

Report: "Manny Bernstein Data Feed"

Last update
resolved

Data feed has been reconnected

investigating

The data feed from Manny Bernstein is currently offline and we actively working with them to get it restored as soon as possible

Report: "David Byrne power cut"

Last update
resolved

This incident has been resolved.

identified

The issue has now been resolved

identified

Power has been restored, all systems in the process of being restarted

investigating

We are continuing to investigate this issue.

investigating

An electrician is onsite and power should be restored soon

investigating

David Byrne are currently in the process of restoring power

Report: "Data Server Outage."

Last update
resolved

Power has been restored and your data should be up to date once more.

investigating

Please be advised that we are experiencing a power outage where our main data server is located. As a result of this, no board price updates or results will be coming through. We are in contact with the onsite IT team who are assisting us in getting this resolved as quickly as possible. We apologise for the inconvience caused and appreciate your patience at this time.

Report: "SIS Service Outage"

Last update
resolved

Latest SIS update: ---------------------------------------------------- Date & Time of Downtime: 25/01/2023 07:10:00 – ONGOING Description There has been an outage with Microsoft 365 Services Impacted Services: Microsoft Azure hosts a large number of SIS' services, services impacted will be communicated in subsequent updates. Resolution: Microsoft had a worldwide network outage affecting users of Office 365, Teams and Azure. The outage was caused by a network change that needed to be reverted, Microsoft have said they will send a post incident review out within three days and a full review two weeks following that, with a deep dive into the issue and what was done to recover it. We have been monitoring since recovery and believe all of our services are working as normal, please do let us know if you are still experiencing any issues. Major Incident Manager: Macaulay Copping Support Teams Involved: Infrastructure and Networks Other Parties Involved: Microsoft

identified

Please see update from SIS Below: ------------------------------------------ Date & Time of Downtime: 25/01/2023 07:10:00 – ONGOING Description There has been an outage with Microsoft 365 Services Impacted Services: Microsoft Azure hosts a large number of SIS' services, services impacted will be communicated in subsequent updates. Bridge Opened: Yes Updates – Latest first Next Update will be 11:35 25/01/2023. 25/01/23 – 10:35 – Update 2: Microsoft have rolled back the network change which was the root cause of the outage, we are still awaiting confirmation that the incident has been fully resolved. Update by Service: - CAP2 and CAP1 are working - Betfred are having issues with data for their TV production, Bangalore still affected - 2DB is working again - Data feeds to customers appear to be OK, with all data coming in and going out OK. - Lotto365 is working, but not currently on the bet365 site until we can confirm the Microsoft Issue is resolved - Trader is working fine with all data We have had issues with various bits of pass through data from the PA, we have restarted data processing apps and we believe all data is now working as expected. 25/01/23 – 09:35 – Update 1 – By Service: - CAP2 and CAP1 are working but without Indian Racing - Betfred are having issues with data for their TV production, data for Indian and Kilkenny - 2DB has some 'stuck' virtuals from this morning - Data feeds to customers appear to be OK, with the exception of Indian passthrough data - Lotto365 is working, but not currently on the bet365 site until we can confirm the Microsoft Issue is resolved. - Trader has been up and down but working at the moment Major Incident Manager: Macaulay Copping Support Teams Involved: Infrastructure and Networks Other Parties Involved: Microsoft

investigating

Good Morning, Please see below the correspondence received from SIS. ------------------------------------------------------ Date & Time of Downtime: 25/01/2023 07:10:00 – ONGOING Description: There has been an outage with Microsoft 365 Services Impacted Services: Microsoft Azure hosts a large number of SIS' services, services impacted will be communicated in subsequent updates. Bridge Opened: Yes Next Update will be 09:35 Major Incident Manager: Macaulay Copping Support Teams Involved: Infrastructure and Networks Other Parties Involved: Microsoft

Report: "UK Tote Service Unavailable"

Last update
resolved

This incident has now been resolved. Access to the server has been restored and today's Tote events are available in the A Bet A system for subscribed customers.

investigating

An issue with the server that links the A Bet A system to the UK Tote has been identified. We are currently awaiting spport from the hosting location in order to get the Tote integration working once again for A Bet A customers.

Report: "Byrnes - Early Prices."

Last update
resolved

David and his team have now confirmed they are fully operational once more.

monitoring

Good Morning, A BET A have been made aware of the following: Due to technical issues experienced at David Byrne's, early prices will be entered manually so small delays may occur. David and his team are working hard to get this resolved as quickly as possible. Your patience is appreciated.

Report: "Power outage - 23/10/22"

Last update
resolved

This issue is now resolved and all services restored.

identified

We have regained power and all servers are back online - we are currently in the process of starting all services.

investigating

Good morning all, Please be advised that we are currently experiencing a power outage at one of our main server hosted locations. We are looking into this and will provide a further update as soon as possible. Thank you for your patience and understanding.

Report: "Manny Bernstein Datafeed Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are now monitoring, data is now synchronised

investigating

We are continuing to investigate this issue.

investigating

Manny Bernstein have had a hardware failure in their office. They are looking to resolve as soon as possible

Report: "BTC Price Delay"

Last update
resolved

Prices are now being entered manually and will be with you shortly. We have identified the cause and will be putting in a fix to prevent further occurrences. We, again, thank you for your patience this morning.

investigating

Good Morning, Please be advised that there is currently a delay is publishing BTC early prices. This is due to an unexpected server reboot in the early hours of this morning. We are working hard to get this resolved as quickly as possible and we thank you for your patience.

Report: "BTC Early Prices"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

There are no early prices in the BTC feed. We are currently investigating the issue

Report: "SIS events not updating"

Last update
resolved

This incident has now been resolved.

monitoring

This now appears to have been resolved. All events are now up to date. I will continue to monitor for a short while.

identified

SIS have confirmed that they are currently experiencing a data feed issue. There support teams are investigating this incident. Further updates will follow as soon as they are available. Thank you for your patience.

investigating

Good afternoon, please be advised there appears to be an issue with the SIS data feed, the horses do not appear to be updating correctly which is affecting off times and results. We have contacted SIS and are awaiting them to get back to us. Apologies for the inconvenience caused.

Report: "SIS Feed Down"

Last update
resolved

SIS have confirmed that their network issues have now been resolved. Thank you for your patience.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We have been made aware of an issue with SIS feed coming in since around 13:15. SIS have been made aware and are investigating this from their side. We will update you as soon as possible.

Report: "BTC Horses and Dogs"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "David Byrnes data feed down"

Last update
resolved

This incident has now been resolved.

monitoring

The internet has now been restored at David Byrne's end. EP's are currently being entered and should be with you shortly. Thank you for your patience and apologies for the delay this morning.

investigating

Good morning, we have been made aware that David Byrnes currently has an internet outage. This will have an effect on anyone receiving event files/price updates and results. He is working on trying to get this restored asap. We will provide a further update on the matter as soon as we can. Thank you

Report: "BTC Prices Unavailable."

Last update
resolved

This incident is now resolved. Apologies for the inconvenience.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Good Morning, Please be aware that we are experiencing issues with the BTC server which has resulted in a late delivery of today's prices. We are working hard to get this resolved as soon as possible. Your patience is appreciated at this time.

Report: "TOTE Late Payment Service Issue."

Last update
resolved

The TOTE have advised that this issue is now resolved on their end. Thank you for your patience and understanding.

investigating

Good Morning. We have been made aware that there is an issue with the TOTE late payment service. Please see below: Please be advised that due to an overnight issue with our ETL load we expect there to be a significant delay to the Tote Late Pay Service for yesterday’s data. Unfortunately at the moment we do not have a revised ETA but will aim to provide one as soon as we have more detail. Apologies for any inconvenience this may cause

Report: "TOTE Betting Not Working."

Last update
resolved

We have received confirmation from the TOTE that they have resolved their issues and their system is now working as expected. Thank you for your patience.

investigating

Good Morning, We have been made aware that there is currently an issue at the TOTE which is preventing ABETA customer from reconciling and placing TOTE bets. We have been in communication with the TOTE and they have identified the issue and are working on a resolutions. We will update you as soon as we receive further information. Apologies for the inconvenience caused.

Report: "Manny Bernstein's Price Feed"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Please be advised that Manny B are experiencing internet issues which is preventing files and prices from being updated. They have been in contact with their ISP who are treating this as a high priority.