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The delivery issues towards the Tele2's & Telenor's networks in Sweden are now resolved. Issue start: 2024-11-29 09:00 Issue resolved: 2024-11-29 14:00 Cause: Issue with Tele2's & Telenor's networks. Impact: Delayed deliveries of SMS, missing delivery receipts, late delivery receipts.

Our Messaging platform (myMSP) has experienced delivery issues. The API was accessible but messages are not being sent or delivered. The issue has been resolved and all queued messages have been sent and delivered. Issue start: 2024-03-10 03:00 Issue resolved: 2024-03-10 15:54 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2024-02-14 22:14 Issue resolved: 2024-02-14 23:47 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed. No messages where lost.

Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue start: 2024-02-14 22:14 Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages is delayed.

Our Messaging platform (myMSP) experienced delivery issues between 2022-05-10 07:52 and 10:22. The API was accessible but message deliveries where delayed. The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2022-05-10 07:52 Issue resolved: 2022-05-10 10:27 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

Our Messaging platform (myMSP) has been experiencing message delivery delays since 2022-05-10 07:52. The cause of the issue has been identified and a fix has been implemented. All queued messages will be delivered shortly. Issue start: 2022-05-10 07:52 Impact: Delivery of messages delayed. No messages have been lost.

Our Messaging platform (myMSP) experienced problems between 06:52 and 07:25. Issue start: 2021-04-29 06:53 Issue resolved: 2021-04-29 07:25 Cause: Networking issue at hosting partner's data center. Impact: Web interface inaccessible. Requests sent to the API where rejected and need to be resent.

Our Messaging platform (myMSP) has been experiencing problems between 10:30 and 10:37. The API and web interface where inaccessible. The issue has been resolved. Issue start: 2021-01-20 10:30 Issue resolved: 2021-01-20 10:37 Cause: Temporary software issue. Impact: Requests sent to the API have been rejected and need to be resent.

Our Messaging platform (myMSP) experienced delivery issues between 2020-09-15 09:17 and 10:05. The API was accessible but messages where not being sent or delivered. The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-09-15 09:17 Issue resolved: 2020-08-21 10:05 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

A fix has been implemented and we are monitoring the results.

Our Messaging platform (myMSP) is experiencing delivery issues. The API is accessible but messages are not being sent or delivered. A fix has been implemented which resolved the issue. All queued messages will be delivered shortly. Issue start: 2020-09-15 09:17 Issue resolved: 2020-08-21 10:05 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

Our Messaging platform (myMSP) experienced delivery issues between 2020-08-21 12:36 and 12:58. The API is accessible but messages are not being sent or delivered. The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-08-21 12:36 Issue resolved: 2020-08-21 12:58 Cause: Temporary software issue. Impact: Delivery of messages delayed. No messages where lost.

The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-07-03 16:20 Issue resolved: 2020-07-03 22:40 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed. No messages where lost.

Our hosting partner reports that they are still working to fix the issue. We have re-routed our traffic through another channel so message are getting through again. We will monitor the situation and report when everything is back to normal. Status: Temporary work around implemented. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to five hours. No messages where lost.

Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-07-03 16:20. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Status: Issue ongoing. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed until issue is resolved.

The delivery issues towards the Telenor SE network in Sweden are now resolved. Issue start: 2020-05-18 08:00 Issue resolved: 2020-05-18 11:00 Cause: Issue with Telenor's network. Impact: Delayed or failed deliveries of SMS towards Telenor SE.

We are currently observing delivery issues towards the Telenor SE network in Sweden. We are working with the operator to solve this issue. Issue start: 2020-05-18 08:00 Cause: Issue with Telenor's network. Impact: Delayed or failed deliveries of SMS towards Telenor SE.

Some SMS sent to Norwegian (+47) numbers have been delivered more then once this morning. We have traced the issue to Telia Norway's network. The issue was reported and the response has been that the issue is now resolved. Issue start: 2020-04-28 09:10 Issue resolved: 2020-04-28 09:40 Cause: Issue with Telia Norway's network. Impact: Some SMS where delivered multiple times.

The issue has been resolved. All queued messages have been sent and delivered. Issue start: 2020-04-03 16:30 Issue resolved: 2020-04-03 17:14 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to 45 minutes. No messages where lost.

Our hosting partner has implemented a fix and we are monitoring the result. Issue start: 2020-04-03 16:30 Issue resolved: 2020-04-03 17:14 Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to 45 minutes. No messages where lost.

Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-04-03 16:30. The API is accessible but messages are not being sent or delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Status: Issue ongoing. Cause: Issue at hosting partner's data center is causing outbound message queue to be inoperable. Impact: Delivery of messages delayed until issue is resolved.

Our Messaging platform (myMSP) has been experiencing delivery issues since 2020-03-17 10:00. The API is accessible but messages are not being delivered. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue resolved at 2020-03-17 10:48. Cause: Issue at hosting partner's data center caused outbound message queue to be inoperable. Impact: Delivery of messages delayed for up to one hour. No messages where lost.

Telia Norway have been experiencing congestion issue in their network between 2020-03-12 and 2020-03-18. Issue resolved at 2020-03-18. Cause: Congestion issue likely caused by high loads. Impact: Deliveries of SMS sent to recipients in Telia Norway's network where slightly delayed. Delivery reports for messages where delayed for two to three hours at times. No messages where lost.

Issue with myMSP API Our Messaging platform (myMSP) has been experiencing problems since 2020-03-13 18:00. The API is currently inaccessible. Our team is working to resolve this issue. We will notify you as soon as more information is available. Issue resolved at 2020-03-13 18:10. Cause: Issue at hosting partner's data center caused the service to reboot. Impact: Request sent to the API where rejected and need to be resent.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.