Heap Incident History

A config issue is causing delays in integrations and connect syncs. We are currently working on a fix and will post an update in 1 hour.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up.We will post an update in 1 hour.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up.We will post an update in 1 hour.

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Connect syncs for most customers should be caught up. We are monitoring the remainder to ensure successful completion.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently experiencing delays for Connect Syncs.Our engineering team is currently working to identify a root cause and implement a solution.We will post an update in 30 minutes.

The scheduled maintenance has been completed.

Verification is currently underway for the maintenance items.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine infrastructure upgrade on Sunday, March 23, from 7:00 PM to 9:00 PM US Pacific Time. During this time, data ingestion from integrations and exports to integrations may be delayed. Once maintenance is complete, all data will sync at the next scheduled time. Data collection will not be impacted, and no data will be lost.

This incident has been resolved.

The Snowflake incident has been resolved. All affected syncs will automatically run, but we continue to monitor.

We are aware of an incident on Snowflake's platform impacting some of our customer Connect syncs. Connect syncs to Snowflake will be automatically retried as service returns to normal.